Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




134 posts

Master Geek

Lifetime subscriber

#175306 24-Jun-2015 17:09
Send private message

I'm considering moving to Bigpipe's Turbo VDSL service (for two accounts). I have a few questions, so thought I'd ask them here in case the answers are useful to anyone else too:

 

     

  1. Both accounts need voice service and absolutely must keep their existing numbers. I'm currently with Orcon for their Internet and Genius VoIP service. Signing up to a third party VoIP provider (such as 2talk) and having my number ported is absolutely fine, but according to 2talk "You should note that when a number is ported any associated service with the number could be disconnected, so you may need to check with the current service provider if you are unsure of the affect porting will have on any service you still require". What do you recommend new customers do in this situation? Downtime for the phone is fine, but losing the number isn't.
  2. If I sign up for a static IP, can I have a PTR record set up like SirHumphreyAppleby, please?
  3. What are Bigpipe's plans for rolling out IPv6?

 

Cheers!

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
1625 posts

Uber Geek


  #1330865 24-Jun-2015 17:21
Send private message

Port the numbers first, then port the broadband. You may lose broadband for a few days, but this way your numbers will be safe.

2202 posts

Uber Geek

Trusted
Subscriber

  #1330956 24-Jun-2015 20:39
Send private message

I ported the home number to 2talk before joining Bigpipe, no dramas at all.




2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)

 

Sony 65" A8F OLED TV | Sony 65" X850F LED TV | Sony 55" X900F LED TV


 
 
 
 


3344 posts

Uber Geek

Trusted
Vocus

  #1330965 24-Jun-2015 20:44
Send private message

Yep, just note porting the number out will trigger termination of service with us.  But it can be defined as finely as AM/PM on a particular day, so it's just a matter of timing.  Porting to 2talk is very easy once you've created an account.  After the number ports in, just cancel the temporary number they give you at signup.



134 posts

Master Geek

Lifetime subscriber

  #1331443 25-Jun-2015 15:23
Send private message

So it seems the solution would be to shift the phone number first, and then get the broadband connection changed as soon as possible afterwards.

Thanks to everyone for your responses! (Thought someone from Bigpipe might have liked to have chimed with their official recommendations - and answers to my other questions too - but it appears not.)

1170 posts

Uber Geek

Trusted
BigPipe

  #1331450 25-Jun-2015 15:39
Send private message

MrTomato: So it seems the solution would be to shift the phone number first, and then get the broadband connection changed as soon as possible afterwards.

Thanks to everyone for your responses! (Thought someone from Bigpipe might have liked to have chimed with their official recommendations - and answers to my other questions too - but it appears not.)


missed the thread :)


We've had no issues so far when customers port the phone to 2talk or WxC on the same day as the broadband - we've done it for quite a few Orcon customers. 

But there is always potential for something to go wrong, so to be absolutely safe port the phone a day before the broadband is due to go.

Bear in mind it typically takes 4-6 working days to change the broadband,  so make your timing of the voice port based on that.





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ




134 posts

Master Geek

Lifetime subscriber

  #1331553 25-Jun-2015 17:06
Send private message

Great! Arranging for the phone to be ported a day before the broadband sounds like the way to go, then.

Before I place the order, there's still:

 

     

  1. If I sign up for a static IP, can I have a PTR record set up like SirHumphreyAppleby, please?
  2. What are Bigpipe's plans for rolling out IPv6?

 

Thanks for your response.

1170 posts

Uber Geek

Trusted
BigPipe

  #1331955 26-Jun-2015 10:58
Send private message

MrTomato: Great! Arranging for the phone to be ported a day before the broadband sounds like the way to go, then.

Before I place the order, there's still:

 

     

  1. If I sign up for a static IP, can I have a PTR record set up like SirHumphreyAppleby, please?
  2. What are Bigpipe's plans for rolling out IPv6?

 

Thanks for your response.


Hi,

1) maybe,  will have to talk to the network team.  Can't promise it.  As per the other thread, it isn't something we want to make a habit of doing. Interested to know why you want one and what you want to use it for.

2) it's in our plan, but is not a priority.  It's too soon to put any sort of timeframe on it, but probably within the next 12-18 months if I had to guess.




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


 
 
 
 


90 posts

Master Geek


  #1331979 26-Jun-2015 11:28
Send private message

corksta: I ported the home number to 2talk before joining Bigpipe, no dramas at all.


same here, although still waiting patiently for my PTR record undecided



134 posts

Master Geek

Lifetime subscriber

  #1332092 26-Jun-2015 13:44
Send private message

BigPipeNZ: 1) maybe,  will have to talk to the network team.  Can't promise it.  As per the other thread, it isn't something we want to make a habit of doing. Interested to know why you want one and what you want to use it for.


Thanks for your message, and thanks for offering to talk to the network team.

My reason is the same as SirHumphreyAppleby's - there are still some touchy SMTP servers that reject messages where the hostname given in the relaying MTA's HELO command doesn't match the PTR record for its IP address. It's ineffective and silly, but they do it anyway.

Along with the other ISPs mentioned in the other thread, I believe WxC provide the ability to set a custom PTR record from within their user control panel. I've seen other ISPs overseas that do the same thing, and it would be very handy if you could too.

Being able to specify a PTR record for reverse lookups is part and parcel of managing IP addresses, and from your point of view surely it'd be best to hand over responsibility to customers who have been allocated a static IP? I'm 100% in support of your point of view about providing a 'bare bones' ISP where you concentrate on supplying quality access but don't provide mail servers, call centres, etc, but cases like this are the flip side of the coin.



134 posts

Master Geek

Lifetime subscriber

  #1354279 29-Jul-2015 11:35
Send private message

Just updating this thread with details of the migration from Orcon to Bigpipe and 2talk in case it's useful to anyone in the future.

In the end I arranged for the phone and Internet service to be migrated on the same day - phone in the morning, Internet in the afternoon.

The phone number port from Orcon to 2talk's VoIP service in the morning was fuss-free and the Internet connection stayed live afterwards. Internet service was then successfully and smoothly migrated to Bigpipe in the afternoon.

All in all, nothing to worry about.

3344 posts

Uber Geek

Trusted
Vocus

  #1354852 29-Jul-2015 21:00
Send private message

Glad to see your churn went smoothly (even if it wasn't in our favour) :)



134 posts

Master Geek

Lifetime subscriber

  #1355094 30-Jul-2015 09:57
Send private message

ubergeeknz: Glad to see your churn went smoothly (even if it wasn't in our favour) :)


Orcon was excellent while I was a subscriber*, but that was especially thanks to you and all the other Orcon staff members who have been doing an outstanding job helping out customers here on Geekzone. I think I speak for everyone when I say it's very much appreciated.

* (dreadful overseas call centre, the slowdowns of a month or two ago and the Global Mode cave-in notwithstanding!)

1653 posts

Uber Geek


  #1355100 30-Jul-2015 10:03
Send private message

MrTomato: Great! Arranging for the phone to be ported a day before the broadband sounds like the way to go, then.

Before I place the order, there's still:

 

     

  1. If I sign up for a static IP, can I have a PTR record set up like SirHumphreyAppleby, please?
  2. What are Bigpipe's plans for rolling out IPv6?

 

Thanks for your response.


Can someone explain to me why this needs to be done by BigPipe?  I use GoDaddy for my domain name hosting and I have an MX record for my mail server, and I added a PTR record myself (for the same reasons given, plus the forwarding service I used complained about it being missing).  I use BigPipe but wouldn't expect them to have to do this?  Am I missing something?



134 posts

Master Geek

Lifetime subscriber

  #1355109 30-Jul-2015 10:19
Send private message

timbosan: Can someone explain to me why this needs to be done by BigPipe?  I use GoDaddy for my domain name hosting and I have an MX record for my mail server, and I added a PTR record myself (for the same reasons given, plus the forwarding service I used complained about it being missing).  I use BigPipe but wouldn't expect them to have to do this?  Am I missing something?


The PTR record provides a reverse lookup so that an IP address can be resolved to a hostname (eg 1.123.96.203.in-addr.arpa.), so needs to be handled by the owner of the IP address (Bigpipe in this case). They can either set one or more PTR records or delegate zones to external name servers.

Presumably your mail server is hosted by GoDaddy?

1653 posts

Uber Geek


  #1355116 30-Jul-2015 10:31
Send private message

MrTomato:
timbosan: Can someone explain to me why this needs to be done by BigPipe?  I use GoDaddy for my domain name hosting and I have an MX record for my mail server, and I added a PTR record myself (for the same reasons given, plus the forwarding service I used complained about it being missing).  I use BigPipe but wouldn't expect them to have to do this?  Am I missing something?


The PTR record provides a reverse lookup so that an IP address can be resolved to a hostname (eg 1.123.96.203.in-addr.arpa.), so needs to be handled by the owner of the IP address (Bigpipe in this case). They can either set one or more PTR records or delegate zones to external name servers.

Presumably your mail server is hosted by GoDaddy?


Nope - my mail server is a physical server I host (SBS2011) and I have a static IP from BigPipe.

 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.