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4 posts

Wannabe Geek


# 177154 24-Jul-2015 00:23
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Moved to BigPipe a few weeks ago, and the connection speed is still quite slow, although no worse than when we were with Spark. We're on the Fast ADSL plan (5 - 20 Mbps), but speeds are maxing out at about 400 KB/s (~3.2 Mbps), which isn't much greater than the 3 Mbps limit of the Basic ADSL plan, which is $10 cheaper. I think we're actually quite close to the local cabinet (there's a green box outside a couple of houses away), so is it possible that these speeds could be improved, or will I have to wait for UFB?

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5525 posts

Uber Geek


  # 1350896 24-Jul-2015 07:05
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That connect rate is dreadful for the attenuation. You have a wiring issue. First step would be to get a master filter.



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Wannabe Geek


  # 1350908 24-Jul-2015 07:54
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Thanks for the reply. Last year, we tried to upgrade to VDSL (ended up not being able to because we were slightly too far from the exchange or something), but I believe the Chorus technician installed a master filter — he put a new outlet labelled "DSL" on the wall, and that's what we're using now. Would this have solved any wiring issues, or might there be something else?

 
 
 
 


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Uber Geek

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  # 1350912 24-Jul-2015 08:16
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The maximum speed you can get based on that DSL sync is just over 3Mbps.

The issue isn't Big Pipe - it's either your modem or your wiring causing such a low sync.





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Uber Geek

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  # 1351009 24-Jul-2015 09:58
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based on that attenuation, you should be able to get much better speeds than that.

Plug your address into here https://www.chorus.co.nz/maps 
and tick the 'broadband' part of the legend (the brown bits) what comes up?

Being just on the edge of VDSL coverage likely means you should be in the 10Mbps+ region.   
Assuming the master filter was installed correctly last year (it's possible they screwed it up) then it's most likely a fault in the lead-in or in the cabinet,  or possibly your modem.  What modem are you using, and is it the same modem you used with spark? Are you able to try a different modem out?

Also it would be good to send our support team a message and they can run some tests.
Use this link: https://www.bigpipe.co.nz/#/support?a=send-message 






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Wannabe Geek


  # 1351204 24-Jul-2015 15:26
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Yeah, we're in the >10 Mbps region, slightly outside the >20 Mbps area.

All we've got is a Vodafone/Huawei HG556a modem, which we've been using for a few years. We used Spark's VDSL router (I think it was the Technicolor TG589vn V2) for a few days before they took it back last year, and it did seem to be slightly faster, but I've never seen it higher than 4 Mbps.

I've sent a message to the support team, thanks.

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Uber Geek


  # 1352254 27-Jul-2015 08:13
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You got this sorted out?



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Wannabe Geek


  # 1352510 27-Jul-2015 13:09
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Yep, Chorus made some repairs on our line, and it's now syncing at about 9.5 Mbps, about 3x faster than before.

Thanks for all the help.

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