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11 posts

Geek


# 177680 11-Aug-2015 14:36
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I had to move to another flat (already has UFB connection) this weekend so I had no choice but to leave bigpipe.
My billing date was yesterday but I still needed connection until this Sunday. I was given no choice other than paying for another month so I did that.
I made the payment and was scheduled to be disconnected on 9th Sept.

I got disconnected today so I email support and Jeff replied saying they messed up the disconnection date so now wait for couple of days for Chorus to reconnect or get refund and bugger off.

so screwed

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BigPipe

  # 1362879 11-Aug-2015 15:03
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Hi,

sorry about that.  I've had a look at the details.  

Looks like a date entry error by one of our guys here - should have placed disconnection for 9/9/15 but accidentally placed it for 11/8/15. ( a rather impressively bad typo.)
 
Really sorry about that.

What we can do from here is refund you the extra month you paid for, but we'll also place that connection order to allow you to have a few more days of internet.  It can take up to 2 days to process at Chorus' end, but mostly it takes 24 hours or less, so you should be back up and running tonight or tomorrow morning.

One of our guys will reply to you shortly with more details once it's all done.

Sorry about that again.






bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


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BigPipe

  # 1362942 11-Aug-2015 15:51
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...and apparently you are now back up and running :)

phew!




bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


 
 
 
 


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  # 1363063 11-Aug-2015 18:32
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Impressed with how you made this right. Great work!

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  # 1363085 11-Aug-2015 18:44
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networkn: Impressed with how you made this right. Great work!


Haha i was the king at saving relinquishments when i work at Vodafone. (not an easy task and need friends at Chorus)
Good job Ollie and team. 



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Geek


  # 1363111 11-Aug-2015 19:10
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BigPipeNZ: ...and apparently you are now back up and running :)

phew!

I really had no choice but to rant about it when I wasn't given any reasonable solution.

It is back up and running and blazing fast as usual, I will enjoy it for the remaining days and hope to be back with Bigpipe in near future!
Thanks heaps!

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Wannabe Geek


  # 1363125 11-Aug-2015 19:38
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That's pretty sweet customer service, I'm very impressed. 
Glad I chose you guys as my provider and super excited for my UFB connection scheduled over the next couple of weeks!

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