Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




820 posts

Ultimate Geek
+1 received by user: 333


Topic # 179146 28-Aug-2015 15:15
4 people support this post
Send private message

Just moved from VDSL to UFB and I am mindful that many find it easy to bitch and moan and so few find the time to say thanks.

So ........... thanks BigPipe for what was a seamless and simple process! A slight hiccup with Chorus unable to locate the line and therefore an unexpected delay outside of everybody's control. BigPipe managed the process and kept me in the loop every inch of the way. So many thanks to the guys at BigPipe and the guys at Chorus too. A job well done!

Dave B

Create new topic
1134 posts

Uber Geek
+1 received by user: 741

Trusted
BigPipe

  Reply # 1375738 28-Aug-2015 15:20
Send private message

Great feedback.  Thank you very much.  I'll be sure to pass it onto the team.  




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

2837 posts

Uber Geek
+1 received by user: 72


  Reply # 1378068 2-Sep-2015 09:39
One person supports this post
Send private message

I passed my thanks along to the team via their support email- but I was very impressed with BigPipe during the install phase (and after, don't worry!). Particularly with making sure I had everything I need and then also going the extra mile when something did go wrong (Chorus playing hard-and-fast with the scheduling). 

Anything that went wrong with my install was really to do with the contracted install company- but Bigpipe were fantastic. I even got a phone call from one of their staff when things started to turn- granted the phone line was terrible (they must have been on some crappy VOIP line), it was more than adequate to pass along the message.

I don't foresee myself moving from Bigpipe any time soon.







 
 
 
 


1134 posts

Uber Geek
+1 received by user: 741

Trusted
BigPipe

  Reply # 1378078 2-Sep-2015 09:53
Send private message

Aaroona: I passed my thanks along to the team via their support email- but I was very impressed with BigPipe during the install phase (and after, don't worry!). Particularly with making sure I had everything I need and then also going the extra mile when something did go wrong (Chorus playing hard-and-fast with the scheduling). 

Anything that went wrong with my install was really to do with the contracted install company- but Bigpipe were fantastic. I even got a phone call from one of their staff when things started to turn- granted the phone line was terrible (they must have been on some crappy VOIP line), it was more than adequate to pass along the message.

I don't foresee myself moving from Bigpipe any time soon.




great to hear too, thank you for that.

(the call you had was from a mobile.  That's all we use here - living the naked broadband dream)




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UFB killer app: Speed
Posted 17-Nov-2017 17:01


The case for RSS — MacSparky
Posted 13-Nov-2017 14:35


WordPress and Indieweb: Take control of your online presence — 6:30 GridAKL Nov 30
Posted 11-Nov-2017 13:43


Chorus reveals technology upgrade for schools, students
Posted 10-Nov-2017 10:28


Vodafone says Internet of Things (IoT) crucial for digital transformation
Posted 10-Nov-2017 10:06


Police and Facebook launch AMBER Alerts system in NZ
Posted 9-Nov-2017 10:49


Amazon debuts Fire TV Stick Basic Edition in over 100 new countries
Posted 8-Nov-2017 05:34


Vodafone VoIP transition to start this month
Posted 7-Nov-2017 12:33


Spark enhances IoT network capability
Posted 7-Nov-2017 11:33


Vocus NZ sale and broadband competition
Posted 6-Nov-2017 14:36


Hawaiki reaches key milestone in landmark deep-sea fibre project
Posted 4-Nov-2017 13:53


Countdown launches new proximity online shopping app
Posted 4-Nov-2017 13:50


Nokia 3310 to be available through Spark New Zealand
Posted 4-Nov-2017 13:31


Nest launches in New Zealand
Posted 4-Nov-2017 12:31


Active wholesale as Chorus tackles wireless challenge
Posted 3-Nov-2017 10:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.