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  Reply # 1398343 1-Oct-2015 23:13
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Well the fact SPM is showing zero issues it is extremely unlikely the issue is on their end, the issue is much much more likely on your end. It doesn't matter what router you use of your background nobody is immune to user error.

I would suggest monitoring the bandwidth utilization with something like Cacti and running Smokeping too. Can guarantee the problem is on your end related to upstream traffic. Afraid you can't blame your provider for this.




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router Guide | Electric KiwiCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial




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  Reply # 1398422 2-Oct-2015 07:40
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michaelmurfy: Well the fact SPM is showing zero issues it is extremely unlikely the issue is on their end, the issue is much much more likely on your end. It doesn't matter what router you use of your background nobody is immune to user error.

I would suggest monitoring the bandwidth utilization with something like Cacti and running Smokeping too. Can guarantee the problem is on your end related to upstream traffic. Afraid you can't blame your provider for this.


There are other possible causes on the remote end than just my connection to the exchange.

Correct, user error is always a factor, but that's what config backups and examdiff are for. Zero changes in my config since 20150826.

Really? People can't blame local problems on their ISP? Shock horror!

I'm afraid you can blame your ISP / Chorus when your DSL won't sync for half an hour with 2 different modems though.

 
 
 
 


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  Reply # 1398432 2-Oct-2015 08:12
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chrispchikin:
michaelmurfy: Well the fact SPM is showing zero issues it is extremely unlikely the issue is on their end, the issue is much much more likely on your end. It doesn't matter what router you use of your background nobody is immune to user error.

I would suggest monitoring the bandwidth utilization with something like Cacti and running Smokeping too. Can guarantee the problem is on your end related to upstream traffic. Afraid you can't blame your provider for this.


There are other possible causes on the remote end than just my connection to the exchange.

Correct, user error is always a factor, but that's what config backups and examdiff are for. Zero changes in my config since 20150826.

Really? People can't blame local problems on their ISP? Shock horror!

I'm afraid you can blame your ISP / Chorus when your DSL won't sync for half an hour with 2 different modems though.


Since there is no evidence from Chorus regarding this I still think the problem is on your end. SPM logs disconnections and since this number is 0 I don't think you really experienced a disconnection.

There is nothing wrong with your line.




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router Guide | Electric KiwiCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial




113 posts

Master Geek
+1 received by user: 30


  Reply # 1398436 2-Oct-2015 08:17
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michaelmurfy:
chrispchikin:
michaelmurfy: Well the fact SPM is showing zero issues it is extremely unlikely the issue is on their end, the issue is much much more likely on your end. It doesn't matter what router you use of your background nobody is immune to user error.

I would suggest monitoring the bandwidth utilization with something like Cacti and running Smokeping too. Can guarantee the problem is on your end related to upstream traffic. Afraid you can't blame your provider for this.


There are other possible causes on the remote end than just my connection to the exchange.

Correct, user error is always a factor, but that's what config backups and examdiff are for. Zero changes in my config since 20150826.

Really? People can't blame local problems on their ISP? Shock horror!

I'm afraid you can blame your ISP / Chorus when your DSL won't sync for half an hour with 2 different modems though.


Since there is no evidence from Chorus regarding this I still think the problem is on your end. SPM logs disconnections and since this number is 0 I don't think you really experienced a disconnection.

There is nothing wrong with your line.


Good for you :)

And yes, I did experience a disconnection but not during the recent monitoring activities.

I'm not saying there is, there are many other possibilities besides the last mile.

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  Reply # 1398443 2-Oct-2015 08:33
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chrispchikin: ]

Good for you :)

And yes, I did experience a disconnection but not during the recent monitoring activities.

I'm not saying there is, there are many other possibilities besides the last mile.


With the lack of proper information you've provided or the fact you're not testing to prove the many people who have told you the issue is on your end we can only assume it is aliens.




Michael Murphy | https://murfy.nz
Want to be with an epic ISP? Want $20 to join them too? Well, use this link to sign up to BigPipe!
The Router Guide | Electric KiwiCommunity UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial




113 posts

Master Geek
+1 received by user: 30


  Reply # 1398448 2-Oct-2015 08:40
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michaelmurfy:
chrispchikin: ]

Good for you :)

And yes, I did experience a disconnection but not during the recent monitoring activities.

I'm not saying there is, there are many other possibilities besides the last mile.


With the lack of proper information you've provided or the fact you're not testing to prove the many people who have told you the issue is on your end we can only assume it is aliens.


But I am in the process of testing... there is no lack of proper information, maybe there are gaps in info on this thread, but that wasn't the point of it.

This is not a 'please help me Geekzone' thread, this was about getting some sort of meaningful response from Bigpipe which it has achieved.


I would appreciate your restraint on any further 'helpful advise'.

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  Reply # 1398462 2-Oct-2015 09:14
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michaelmurfy:
chrispchikin: ]

Good for you :)

And yes, I did experience a disconnection but not during the recent monitoring activities.

I'm not saying there is, there are many other possibilities besides the last mile.


With the lack of proper information you've provided or the fact you're not testing to prove the many people who have told you the issue is on your end we can only assume it is aliens.



You would not believe the amount of times saturation was the issue in these cases.  I never once had a customer who actually accepted it was at their end and that the ISP couldn't help them.
Maybe this "enterprise" router doesnt have QoS....








113 posts

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+1 received by user: 30


  Reply # 1398465 2-Oct-2015 09:20
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TimA:
michaelmurfy:
chrispchikin: ]

Good for you :)

And yes, I did experience a disconnection but not during the recent monitoring activities.

I'm not saying there is, there are many other possibilities besides the last mile.


With the lack of proper information you've provided or the fact you're not testing to prove the many people who have told you the issue is on your end we can only assume it is aliens.



You would not believe the amount of times saturation was the issue in these cases.  I never once had a customer who actually accepted it was at their end and that the ISP couldn't help them.
Maybe this "enterprise" router doesnt have QoS....



Product overview
The HP MSR93x Router Series is a high-performance small-branch router that delivers integrated routing, switching, security, SIP,
embedded IEEE 802.11b/g/n WLAN connectivity, integrated 4G LTE and 3G, serial port, ADSL2+, and an optional dual 3G WAN—all
in a single box.

The MSR93x solutions deliver up to 300 Kpps forwarding with comprehensive IPv4 and IPv6 routing, MPLS, QoS, firewall, network
address translation (NAT), VPN, switching, voice, and wireless capabilities in a compact, fixed form factor. Moreover, this router
series is based on open standards for seamless integration within small-branch deployments.

Quality of Service (QoS)
 Traffic policing
supports Committed Access Rate (CAR) and line rate
 Congestion management
supports FIFO, PQ, CQ, WFQ, CBQ, and RTPQ
 Weighted random early detection (WRED)/random early detection (RED)
delivers congestion avoidance capabilities through the use of queue management algorithms
 Other QoS technologies
support traffic shaping, FR QoS, and MP QoS/LFI
Management

532 posts

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+1 received by user: 136


  Reply # 1398508 2-Oct-2015 10:10
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A relatively painless test could be scrounging up an ISP modem and dropping that on the line in a default config for a day or two, just to see if it plays up at all.

Certainly, I do believe it isn't your CPE, I had a similar experience with a Callplus port and neither I or Callplus could get to the bottom of it.



113 posts

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+1 received by user: 30


  Reply # 1398510 2-Oct-2015 10:14
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toejam316: A relatively painless test could be scrounging up an ISP modem and dropping that on the line in a default config for a day or two, just to see if it plays up at all.

Certainly, I do believe it isn't your CPE, I had a similar experience with a Callplus port and neither I or Callplus could get to the bottom of it.


Yea, I'll be leaving the DV120 on by itself with a single PC connected as often as I can get away with until I can capture the issue occurring again.

5132 posts

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  Reply # 1398511 2-Oct-2015 10:14
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chrispchikin:
TimA:
michaelmurfy:
chrispchikin: ]

Good for you :)

And yes, I did experience a disconnection but not during the recent monitoring activities.

I'm not saying there is, there are many other possibilities besides the last mile.


With the lack of proper information you've provided or the fact you're not testing to prove the many people who have told you the issue is on your end we can only assume it is aliens.



You would not believe the amount of times saturation was the issue in these cases.  I never once had a customer who actually accepted it was at their end and that the ISP couldn't help them.
Maybe this "enterprise" router doesnt have QoS....



Product overview
The HP MSR93x Router Series is a high-performance small-branch router that delivers integrated routing, switching, security, SIP,
embedded IEEE 802.11b/g/n WLAN connectivity, integrated 4G LTE and 3G, serial port, ADSL2+, and an optional dual 3G WAN—all
in a single box.

The MSR93x solutions deliver up to 300 Kpps forwarding with comprehensive IPv4 and IPv6 routing, MPLS, QoS, firewall, network
address translation (NAT), VPN, switching, voice, and wireless capabilities in a compact, fixed form factor. Moreover, this router
series is based on open standards for seamless integration within small-branch deployments.

Quality of Service (QoS)
 Traffic policing
supports Committed Access Rate (CAR) and line rate
 Congestion management
supports FIFO, PQ, CQ, WFQ, CBQ, and RTPQ
 Weighted random early detection (WRED)/random early detection (RED)
delivers congestion avoidance capabilities through the use of queue management algorithms
 Other QoS technologies
support traffic shaping, FR QoS, and MP QoS/LFI
Management


ok, nice assortment of words they have there.

Go borrow a consumer router like a fritz and tell me if you have the same issues.

Edit: That draytek will work a treat.









113 posts

Master Geek
+1 received by user: 30


  Reply # 1398514 2-Oct-2015 10:20
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TimA:
chrispchikin:
TimA:
michaelmurfy:
chrispchikin: ]

Good for you :)

And yes, I did experience a disconnection but not during the recent monitoring activities.

I'm not saying there is, there are many other possibilities besides the last mile.


With the lack of proper information you've provided or the fact you're not testing to prove the many people who have told you the issue is on your end we can only assume it is aliens.



You would not believe the amount of times saturation was the issue in these cases.  I never once had a customer who actually accepted it was at their end and that the ISP couldn't help them.
Maybe this "enterprise" router doesnt have QoS....



Product overview
The HP MSR93x Router Series is a high-performance small-branch router that delivers integrated routing, switching, security, SIP,
embedded IEEE 802.11b/g/n WLAN connectivity, integrated 4G LTE and 3G, serial port, ADSL2+, and an optional dual 3G WAN—all
in a single box.

The MSR93x solutions deliver up to 300 Kpps forwarding with comprehensive IPv4 and IPv6 routing, MPLS, QoS, firewall, network
address translation (NAT), VPN, switching, voice, and wireless capabilities in a compact, fixed form factor. Moreover, this router
series is based on open standards for seamless integration within small-branch deployments.

Quality of Service (QoS)
 Traffic policing
supports Committed Access Rate (CAR) and line rate
 Congestion management
supports FIFO, PQ, CQ, WFQ, CBQ, and RTPQ
 Weighted random early detection (WRED)/random early detection (RED)
delivers congestion avoidance capabilities through the use of queue management algorithms
 Other QoS technologies
support traffic shaping, FR QoS, and MP QoS/LFI
Management


ok, nice assortment of words they have there.

Go borrow a consumer router like a fritz and tell me if you have the same issues.


I know I could have said "It definitely supports QoS" but doesn't quite carry the same weight (excuse the pun :).

As above I am testing with a DV120 as often as I can get away with...

5132 posts

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  Reply # 1398519 2-Oct-2015 10:23
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chrispchikin:

I know I could have said "It definitely supports QoS" but doesn't quite carry the same weight (excuse the pun :).

As above I am testing with a DV120 as often as I can get away with...


Can you see the traffic stats on that router for LAN devices?
Can you also throttle devices?








113 posts

Master Geek
+1 received by user: 30


  Reply # 1398522 2-Oct-2015 10:27
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TimA:
chrispchikin:

I know I could have said "It definitely supports QoS" but doesn't quite carry the same weight (excuse the pun :).

As above I am testing with a DV120 as often as I can get away with...


Can you see the traffic stats on that router for LAN devices?
Can you also throttle devices?



Not historically without SNMP monitoring.
Yes.

5132 posts

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+1 received by user: 1439

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  Reply # 1398523 2-Oct-2015 10:29
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chrispchikin:
TimA:
chrispchikin:

I know I could have said "It definitely supports QoS" but doesn't quite carry the same weight (excuse the pun :).

As above I am testing with a DV120 as often as I can get away with...


Can you see the traffic stats on that router for LAN devices?
Can you also throttle devices?



Not historically without SNMP monitoring.
Yes.


Can you change a setting in the QOS to always leave at least 200K spare of upload and download for HTTP and what ever else?
I wouldn't know have not been in IT for a year now.






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