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1543 posts

Uber Geek
+1 received by user: 596


  Reply # 1507115 6-Mar-2016 21:08
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It was fine for me since the last post I made 2 weeks ago. Can you post your traceroute?


364 posts

Ultimate Geek
+1 received by user: 38


  Reply # 1507122 6-Mar-2016 21:18
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Is this it? I have no idea what it all means or if I did it right...

 

 

 

Tracing route to youtube.com [216.58.220.142]
over a maximum of 30 hops:

 

1 1 ms 1 ms 1 ms www.routerlogin.com [192.168.0.1]
2 39 ms 28 ms 31 ms 100.70.16.1
3 * * * Request timed out.
4 * * * Request timed out.
5 36 ms 35 ms 40 ms 122.56.60.69
6 43 ms 35 ms 26 ms g7-2-8-201.akbr6.global-gateway.net.nz [122.56.1
18.65]
7 * 45 ms 43 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.21
3]
8 66 ms 58 ms 67 ms xe7-0-2.sgbr3.global-gateway.net.nz [202.50.232.
10]
9 96 ms 68 ms 76 ms ae2-10.sgbr4.global-gateway.net.nz [202.50.232.2
46]
10 86 ms * 78 ms google-gsw.sgbr4.global-gateway.net.nz [202.50.2
37.198]
11 74 ms 78 ms 86 ms 216.239.51.218
12 33 ms 34 ms 33 ms 216.239.46.151
13 33 ms 34 ms 33 ms syd09s01-in-f142.1e100.net [216.58.220.142]

 

Trace complete.


27140 posts

Uber Geek
+1 received by user: 6579

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Biddle Corp
Lifetime subscriber

  Reply # 1507235 7-Mar-2016 07:27
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petes117:

 

Is this it? I have no idea what it all means or if I did it right...

 

 

 

Tracing route to youtube.com [216.58.220.142]
over a maximum of 30 hops:

 

1 1 ms 1 ms 1 ms www.routerlogin.com [192.168.0.1]
2 39 ms 28 ms 31 ms 100.70.16.1
3 * * * Request timed out.
4 * * * Request timed out.
5 36 ms 35 ms 40 ms 122.56.60.69
6 43 ms 35 ms 26 ms g7-2-8-201.akbr6.global-gateway.net.nz [122.56.1
18.65]
7 * 45 ms 43 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.21
3]
8 66 ms 58 ms 67 ms xe7-0-2.sgbr3.global-gateway.net.nz [202.50.232.
10]
9 96 ms 68 ms 76 ms ae2-10.sgbr4.global-gateway.net.nz [202.50.232.2
46]
10 86 ms * 78 ms google-gsw.sgbr4.global-gateway.net.nz [202.50.2
37.198]
11 74 ms 78 ms 86 ms 216.239.51.218
12 33 ms 34 ms 33 ms 216.239.46.151
13 33 ms 34 ms 33 ms syd09s01-in-f142.1e100.net [216.58.220.142]

 

Trace complete.

 

 

What DNS servers are you using? Assuming it's not Big Pipe's DNS do you want to try repeating this with Big Pipe's DNS servers?

 

 


364 posts

Ultimate Geek
+1 received by user: 38


  Reply # 1507269 7-Mar-2016 09:26
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sbiddle:

 

What DNS servers are you using? Assuming it's not Big Pipe's DNS do you want to try repeating this with Big Pipe's DNS servers?

 

 

 

 

My router is set to automatically get the DNS from the ISP so I assumed it's Big Pipe's servers


1150 posts

Uber Geek
+1 received by user: 757

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BigPipe

  Reply # 1507373 7-Mar-2016 11:29
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Hi,

 

 

 

not aware of any issues with youtube at the moment from other customers.  I was watching it just fine last night from 10pm to 1am on my home bigpipe connection with no problems at all.

 

If you are still having issues this evening, then drop our support team a note. Include the tracerts and any other info that might be useful.

 

Things to consider:  

 

is it all videos, or specific ones?

 

any particular devices?

 

via wifi or ethernet connection?  

 

Have you checked you aren't saturating your line with other traffic?(e.g. icloud backup, software patch downloads, other people watchig netflix at the same time etc)

 

 

 

cheers





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


364 posts

Ultimate Geek
+1 received by user: 38


  Reply # 1507379 7-Mar-2016 11:39
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BigPipeNZ:

 

Hi,

 

 

 

not aware of any issues with youtube at the moment from other customers.  I was watching it just fine last night from 10pm to 1am on my home bigpipe connection with no problems at all. 

 

cheers

 

 

 

 

Thanks, I'll do some more tests this evening and submit a ticket if it's still on the fritz... the only other thing I can think of is my router is getting a bit old (a Netgear N600 around 3-4 years old) but surely that wouldn't explain why only Youtube is performing poorly and everything else is fine


125 posts

Master Geek
+1 received by user: 32

Lifetime subscriber

  Reply # 1507522 7-Mar-2016 15:22
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BigPipeNZ:

 

not aware of any issues with youtube at the moment from other customers.

 

 

That'll be a 'me too' - it's precisely the same for me. Almost totally unusable today, quite bad over the weekend too. Other sites are mostly fine, connection not being saturated.

 

Edit: When I say 'mostly fine' I mean I've had a sense of some sites being a bit slower than usual, but that could just be my imagination.


1150 posts

Uber Geek
+1 received by user: 757

Trusted
BigPipe

  Reply # 1507530 7-Mar-2016 15:26
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MrTomato:

 

BigPipeNZ:

 

not aware of any issues with youtube at the moment from other customers.

 

 

That'll be a 'me too' - it's precisely the same for me. Almost totally unusable today, quite bad over the weekend too. Other sites are mostly fine, connection not being saturated.

 

 

 

 

thanks.  that's odd then.

 

 Can you please log a ticket through our site if it's still going on this evening.  makes it easier to track and notice trends etc





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


125 posts

Master Geek
+1 received by user: 32

Lifetime subscriber

  Reply # 1507535 7-Mar-2016 15:30
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BigPipeNZ:

 

thanks.  that's odd then.

 

 Can you please log a ticket through our site if it's still going on this evening.  makes it easier to track and notice trends etc

 

 

Will do.


125 posts

Master Geek
+1 received by user: 32

Lifetime subscriber

  Reply # 1507546 7-Mar-2016 15:44
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BigPipeNZ:

 

not aware of any issues with youtube at the moment from other customers.

 

 

Apologies - I think this has been a false alarm (for me at least).

 

Your post prompted me to stop being lazy and hit Chrome's developer tools - it appears it's being caused by my adblocker, not BigPipe. Sorry.

 

petes117: If you're using an adblocker, try disabling it and seeing if the problem goes away.


UHD

656 posts

Ultimate Geek
+1 received by user: 303
Inactive user


  Reply # 1507835 8-Mar-2016 00:40
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I've been seeing more issues with YouTube today (VDSL, wired). Are you guys running a cache server locally and if you are why is it a potato? Traceroute looks decent but all I get is buffering, 144p, stuttering, YouTube's 'experiencing issues' dialogue, etc...

 

tracert youtube.com

 

Tracing route to youtube.com [122.56.115.59]
over a maximum of 30 hops:

 

1 <1 ms <1 ms <1 ms 192.168.0.1
2 <snip>
3 * * * Request timed out.
4 * * * Request timed out.
5 15 ms 15 ms 15 ms 122.56.60.69
6 14 ms 14 ms 14 ms g7-2-8-201.akbr6.global-gateway.net.nz [122.56.118.65]
7 15 ms 14 ms 15 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
8 16 ms 16 ms 15 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.37]
9 16 ms 16 ms 16 ms ae6-10.tkbr11.global-gateway.net.nz [203.96.120.106]
10 15 ms 15 ms 14 ms cache.googlevideo.com [122.56.115.59]

 

Trace complete.


364 posts

Ultimate Geek
+1 received by user: 38


  Reply # 1507932 8-Mar-2016 09:45
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MrTomato:

 

 

 

petes117: If you're using an adblocker, try disabling it and seeing if the problem goes away.

 

 

 

 

Tested out your theory last night and this morning but no such luck for me, I still get the issue both with and without an adblocker, so I've submitted a support ticket to BigPipe today


125 posts

Master Geek
+1 received by user: 32

Lifetime subscriber

  Reply # 1507934 8-Mar-2016 09:48
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petes117:

 

MrTomato:

 

 

 

petes117: If you're using an adblocker, try disabling it and seeing if the problem goes away.

 

 

 

 

Tested out your theory last night and this morning but no such luck for me, I still get the issue both with and without an adblocker, so I've submitted a support ticket to BigPipe today

 

 

Yes - it's very strange. I've just checked and it's not working again today, even with the adblocker switched off. Yesterday afternoon it was working perfectly for me when the adblocker was disabled, and then failing again when it was re-enabled.

 

I'll submit a ticket in a sec.


1417 posts

Uber Geek
+1 received by user: 374


  Reply # 1507962 8-Mar-2016 10:35
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I'm on bigpipe, and on Sunday evening I found youtube video very slow to begin playing (loaded two pages at the same time, one took 20 seconds to begin, the other still hadnt.)

 

However I'm using a 3rd party unblocking DNS service, didn't care much, and haven't tested further. So its hardly conclusive evidence. Might try again when I'm home again tonight using bigpipe DNS.

 

Another thing to note, this seemed different to the last slowdown. Last time things like comments and thumbnails took forever to load.

 

This time all those elements loaded quickly, but it was the video that took a long time to begin. After it began it worked alright (not sure what bitrate).


UHD

656 posts

Ultimate Geek
+1 received by user: 303
Inactive user


  Reply # 1510133 9-Mar-2016 20:50
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I should clarify that this affects only YouTube, no other services have issues including other streaming video or gaming.


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