Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

41 posts

+1 received by user: 7

Topic # 192341 7-Mar-2016 13:28
Send private message

I've received my confirmation email that my ADSL service will transfer from Spark to Bigpipe on April 4. Following the advice here:


I rang Spark to give my 30 days' notice on the ADSL side of things, and also to ask that they leave our landline connected, so that I can port that to 2talk VOIP after the ADSL has moved over to Bigpipe. 


Neither of the Spark guys I spoke with seemed to understand that I wanted to keep the phone service connected when the ADSL moves to Bigpipe. Is this still possible? I seem to remember reading about some changes to the way separate phone and ADSL services worked. Do I need to worry about losing our landline number before I have the chance to port it to 2Talk?



Create new topic
2530 posts

Uber Geek
+1 received by user: 466

  Reply # 1507457 7-Mar-2016 13:44
Send private message

I was in the fortunate situation of getting UFB installed with bigpipe recently.


So got UFB installed and ADSL/Landline were still connected.


Then ported the landline number to 2talk - It seems that doing that pretty much removed the 'line' and wiped out the old ADSL service - though did have to formally call VF and cancel the ADSL/landline and ensure it was correctly closed.


The bigpipe help page ( ) says this:


What happens to my landline if I switch to Bigpipe?


Bigpipe is naked broadband, so you'll lose your landline when you make the switch. But you probably never use it, right? No biggie. Plus most mobile plans come with loads of minutes these days anyway. But if you really want to have a home phone, or keep your existing number, just sign up to a VOIP provider. There are heaps to choose from and they're way cheaper than a traditional landline anyway. They operate on your Bigpipe connection. Win. See our handy VOIP FAQ for how to set this up. Please tell us if you want to keep your existing number when you sign up, it's really important.


Also be aware monitored house alarms, medical alarms, fax machines, and ordering pay per view movies through your SKY box (who does that these days?) all use your phone line. Because Bigpipe is naked, you lose your line, so none of them will work. Sad times. It's up to you to check it out. If these services are important to you, then Bigpipe is not for you.


(Please note that you may get a dial tone on your landline for about a day after the switch over, as the phone system updates.)




 So contact Bigpipe ASAP - NOT Spark.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

1134 posts

Uber Geek
+1 received by user: 741


  Reply # 1507470 7-Mar-2016 14:06
Send private message



assuming you followed the steps here






Best way is to move the broadband first (on the same line), and ask us to leave the landline connected.


With spark, they are two separate things, so you can have a landline with Spark and broadband with Bigpipe, if you really wanted to.


Once the Broadband is moved over and all working, arrange for the number porting with your preferred VOIP service.  (make sure you let Spark know what you are doing ahead of time so they don't accidentally cancel the voice service at the same time)


This will result in a few extra days paying for the landline, but probably worth it to ensure a smooth transition"




The main part of the process is at our end.  For you to keep your landline we order 'broadband' from chorus.  to disconnect the landline we order 'naked broadband' from chorus.


If we order 'broadband',  that should cause your landline to remain intact. the call to spark is simply to verify that this will be the case and they haven't accidentally decided to disconnect the landline because they saw the BB going to bigpipe and assumed it was an error.


41 posts

+1 received by user: 7

  Reply # 1507801 7-Mar-2016 22:25
Send private message

Yes, I followed that part of the guide, so it sounds as though things should be fine. I just got a little nervous that neither of the Spark guys I spoke with seemed to think it was possible to leave the landline with them while porting the ADSL away... I guess it isn't something that they come across very often.


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48

Oppo R11s: high-end Android, budget price
Posted 27-Feb-2018 16:27

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.