Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1869 posts

Uber Geek
+1 received by user: 1019

Topic # 193773 23-Mar-2016 18:43
Send private message

A bigpipe rep told me to use an alternative address to sign up, due to their sign up system not showing services available at my address.
I thanked the rep and did exactly as they said, including confirming my correct address with said rep when it was done.
My connection changed to Bigpipe hours later. Unexpected, but brilliant.

I supplied Bigpipe with my correct billing address via chat at signup, and they managed to connect me correctly.
I asked via chat 2 weeks ago for my billing address to be corrected, I even supplied a transcript of the original chat. I was assured it would be fixed.
It's now a month since I signed up, and it still hasn't been fixed. so now I have a bill with the incorrect address on it.

Bigpipe were excellent at signup time, and fixed my connection smartly when I couldn't connect originally. But this seemingly simple problem remains unsolved.

Location: Dunedin

Create new topic
7678 posts

Uber Geek
+1 received by user: 2527


  Reply # 1518632 23-Mar-2016 19:46
Send private message

have you emailed their support?

1869 posts

Uber Geek
+1 received by user: 1019

  Reply # 1518662 23-Mar-2016 20:59
Send private message

Sorry, yes. The exchange 2 weeks ago was via email, not chat as I wrote.

I was left with a definite feeling that there is a reasonable level of incompetence for anything not related to connections.

Location: Dunedin

122 posts

Master Geek
+1 received by user: 98


  Reply # 1523302 31-Mar-2016 13:05
Send private message

Just following this up - it should be all fixed now. Sorry about the time it took to get this changed, normally it's a really simple, quick process, but something went awry in this case. We'll be reviewing the process to check for problems and if there's anything we can improve to prevent this happening in the future.


1869 posts

Uber Geek
+1 received by user: 1019

  Reply # 1523474 31-Mar-2016 17:46
Send private message

Well it took a rather short email to make it happen. But thank you, I'm glad its sorted, and I do appreciate the followup.

In all the really important areas, Bigpipe have been great.

Location: Dunedin

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40

Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36

Microsoft ices heated developers
Posted 6-Jul-2018 20:16

PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45

Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.