Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

18 posts


Topic # 193778 23-Mar-2016 21:29
Send private message

Have no connectivity after trying to diagnose past failures to reconnect after router reboot.

Tried with my mac connected ONT, get server connection timeout,

Tried with my Archer C2… all I see in syslog is

ppp0 sent [PADI .....] X 3
ppp0 timeout waiting for PADO
ppp0 error

Tried different cables, rebooting everything multiple times, no luck.

Do BigPipe need to do something on their end?

BTW I followed the Archer C2 setup guide a few posts down..

Create new topic
796 posts

Ultimate Geek
+1 received by user: 262


  Reply # 1518698 23-Mar-2016 21:45
Send private message

Have you received an email from Bigpipe saying that everything's done, and to connect your router up? If you haven't received that email your connection hasn't been completed yet.


What are you using for the PPP username and password? They should both only be alphanumeric. No spaces or symbols.


If you have received the completion email and your user/pass are only letters/numbers, it looks like something is preventing your router's traffic getting to Bigpipe. Either you're hooked up to the wrong port on the ONT, the order with the LFC hasn't completed yet, or something has gone awry with the provisioning of the line. You're likely going to have to contact their support team about it.

18 posts


  Reply # 1518709 23-Mar-2016 22:09
Send private message

Hi, thanks for the reply!

Yeah it was provisioned a couple months ago. Main issue we were having was poor stability, the connection would drop once a week, multiple times a week, and it is a mixed bag what to reboot to get it working again, and sometimes it would take an hour or so to reconnect. Frustrating as it's nothing like the bulletproof experience with VDSL prior. Thinking about asking to switch back...

I had opened a ticket, just haven't heard anything from them yet tonight.

Thanks again for your suggestions.

1476 posts

Uber Geek
+1 received by user: 546

  Reply # 1518710 23-Mar-2016 22:11
Send private message

What color are the lights on the ONT?

18 posts


  Reply # 1518713 23-Mar-2016 22:13
Send private message

Green power, green fixed optical, orange fixed ge1?

18 posts


  Reply # 1519809 25-Mar-2016 20:08
Send private message

A Chorus guy came out and discovered there was high signal loss or high noise or something like that (-29?), replaced the ONT, spliced a new fibre, and apparantly now it should be good to go (-17?). 


That was an interesting albeit frustrating experience, I thought a fibre signal would just be adequate or inadequate, not the cause of a problem as temperamental as we had experienced!

1476 posts

Uber Geek
+1 received by user: 546

  Reply # 1519986 26-Mar-2016 12:00
Send private message

Looks like the laser signal is low enough to cause problems, but not low enough to turn the optical light red. To make things harder, your ISP can't actually see any stats regarding the laser, all that is available is if PPP is up or down. This does lead to frustrating situations sometimes.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40

Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36

Microsoft ices heated developers
Posted 6-Jul-2018 20:16

PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45

Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.