Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


250 posts

Master Geek
+1 received by user: 36

Lifetime subscriber

Topic # 196039 17-May-2016 07:41
Send private message

I had scope date set for yesterday but there was a no show from Chorus so wasted my day pretty much. Sent emails to BigPipe to get a reason for the no show and havent had any responses. Is there no way to get immediate feedback from Bigpipe in situations like this or do i need more patience :) 


Create new topic
6434 posts

Uber Geek
+1 received by user: 1571


  Reply # 1553898 17-May-2016 07:50
One person supports this post
Send private message

In this situation your isp likely doesn't know any more than you. Chorus do their own thing and if the tech is a no-show they usually don't tell the ISP what's going on. When did you email Bigpipe about it? Normally should get a response of some kind within 2 hours (even if it's just 'we don't know we've escalated to chorus to find out')



250 posts

Master Geek
+1 received by user: 36

Lifetime subscriber

  Reply # 1553899 17-May-2016 07:54
Send private message

Email was sent around midday yesterday as the visit was booked for the morning. Didnt even get an acknowledgement from ISP that they would look into it. Already checked the spam folder


7717 posts

Uber Geek
+1 received by user: 2544

Subscriber

  Reply # 1553900 17-May-2016 08:05
One person supports this post
Send private message

im pretty sure non priority faults can take up to 24 hours to get a response


26935 posts

Uber Geek
+1 received by user: 6378

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1553912 17-May-2016 08:45
One person supports this post
Send private message

Did you get a call from the scoper the day before? If not it's possible the date had actually changed in advance.

 

If it was simply a fail to show BigPipe aren't going to know what the cause was, so pushing them isn't going to get you any magical answers quickly.

 

 

 

 


876 posts

Ultimate Geek
+1 received by user: 773

Trusted
Spark NZ

  Reply # 1554071 17-May-2016 12:24
Send private message

Can you please clarify - you had a scope booked and confirmed for a Sunday???

 

AFAIK this never happens.... A faults tech on a Sunday maybe, but an install or scope tech for fibre? I don't think so.





The views expressed by me are not necessarily those of my employer Spark NZ Ltd


152 posts

Master Geek
+1 received by user: 49


  Reply # 1554079 17-May-2016 12:29
Send private message

Wheelbarrow01:

 

Can you please clarify - you had a scope booked and confirmed for a Sunday???

 

AFAIK this never happens.... A faults tech on a Sunday maybe, but an install or scope tech for fibre? I don't think so.

 

 

 

 

Yesterday was monday tongue-out




250 posts

Master Geek
+1 received by user: 36

Lifetime subscriber

  Reply # 1554121 17-May-2016 13:18
Send private message

Didnt recieve any call from the scoper. Only email from Bigpipe was they were sorry for the no show and they will try to find out what happened. I had emailed Bigpipe twice to ensure the dates were confirmed. Times like this, you wish you could just pick up the phone and talk to someone :)


1148 posts

Uber Geek
+1 received by user: 756

Trusted
BigPipe

  Reply # 1554143 17-May-2016 14:07
Send private message

Hi,

 

apologies for the delay and the no-show.  

 

Just to be clear, this is another case where picking up the phone and talking to somebody would actually make no difference to the outcome, other than wasting your own time on hold and whilst we looked up your details and figured out what was happening.

 

When the chorus tech is a no-show, we don't see why it happened, and the fact that you confirmed the dates with us twice makes no difference. As far as we can see, those are the dates in the system and it doesn't get updated until after the fact.

 

We don't even know that it was a no-show until you tell us. At that point, we have to escalate back to chorus and wait for them to come back to us to re-schedule.  There is literally nothing more we can do and this would not have happened any faster if you had been able to call us.

 

 

 

 





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


876 posts

Ultimate Geek
+1 received by user: 773

Trusted
Spark NZ

  Reply # 1554145 17-May-2016 14:12
Send private message

slingynz:

 

Wheelbarrow01:

 

Can you please clarify - you had a scope booked and confirmed for a Sunday???

 

AFAIK this never happens.... A faults tech on a Sunday maybe, but an install or scope tech for fibre? I don't think so.

 

 

 

 

Yesterday was monday tongue-out

 

 

LMFAO - And the dumbass award for this week goes to me! I forgot I had a 3 day weekend. What a doofus! I withdraw my original statement, and I hope you all enjoy a laugh at my expense :)





The views expressed by me are not necessarily those of my employer Spark NZ Ltd


395 posts

Ultimate Geek
+1 received by user: 185


  Reply # 1554148 17-May-2016 14:14
Send private message

Chorus's new motto should be: "Because we can."

 

 

 

Why are they always late to appointments? 

 

Why do they frequently stuff up connections? 

 

Why do they take forever to do connections? 

 

Why do they not update anyone on their jobs? 

 

 

 

I swear there's a new "stuff chorus!" thread at least every couple days!? 


Banana?
4425 posts

Uber Geek
+1 received by user: 1052

Subscriber

  Reply # 1554162 17-May-2016 14:43
Send private message

tehgerbil:

 

Chorus's new motto should be: "Because we can."

 

 

 

Why are they always late to appointments? 

 

Why do they frequently stuff up connections? 

 

Why do they take forever to do connections? 

 

Why do they not update anyone on their jobs? 

 

 

 

I swear there's a new "stuff chorus!" thread at least every couple days!? 

 

 

On the other hand - my time line with them was:

 

March 10 - Order UFB from Bigpipe.

 

March 11 - Bigpipe email back saying Scope in a week (so Mar 18). I wasn't going to be back in the house until April 1st, so went emailed BP back and asked for Scope on April 1st. They emailed back - no problem.

 

March 31st - Chorus called me to say technician sick, can we put off scope until April 5th. Me a little grumpy, but not much I can do about a sick tech. Say OK. Chorus says install will be less than a week after scope.

 

April 5th - Scope done - I'm at work but had left detailed instructions with the Wife. Get home to find they had actually blown the fibre through from the road (coiled up tidily under the house, waiting for them to come back, teasing me!).

 

April 12th, Install due for after 12, get a call at 0800 from the tech saying they're around, do I mind if they come early. Of course not! Install done by 10am, exactly where how I wanted it.

 

So, in my case (apart form a sick technician on initial scope day), everything went how I was told it would go, if not better.

 

Chorus (and their contractors) did a brilliant job.

 

 




250 posts

Master Geek
+1 received by user: 36

Lifetime subscriber

  Reply # 1554163 17-May-2016 14:46
Send private message

At least you had a call. The latest update i have received is that the technician(s) met with me face-to-face on the 16th and that i was unable to complete the scope then  so it was rescheduled to the 19th. I may be getting old or have amnesia as i don't recall meeting anyone expect watching the paint dry while waiting for someone to show up.


26935 posts

Uber Geek
+1 received by user: 6378

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1554168 17-May-2016 15:12
Send private message

tehgerbil:

 

Chorus's new motto should be: "Because we can."

 

 

 

Why are they always late to appointments? 

 

Why do they frequently stuff up connections? 

 

Why do they take forever to do connections? 

 

Why do they not update anyone on their jobs? 

 

 

 

I swear there's a new "stuff chorus!" thread at least every couple days!? 

 

 

Which at the end of the day represents a tiny fraction of the 10,000+ connection requests that are occurring every month. Like everything people only complain when things go wrong, they don't post about the great service they received when things go right.

 

Yes there are still problems occurring with many jobs and I deal with those on a daily basis. There are also the majority of jobs that go perfectly to plan.


1148 posts

Uber Geek
+1 received by user: 756

Trusted
BigPipe

  Reply # 1554872 18-May-2016 15:05
Send private message

t0ny:

 

At least you had a call. The latest update i have received is that the technician(s) met with me face-to-face on the 16th and that i was unable to complete the scope then  so it was rescheduled to the 19th. I may be getting old or have amnesia as i don't recall meeting anyone expect watching the paint dry while waiting for someone to show up.

 

 

After some harassment of Chorus, looks like we may get a good result from this.

 

they've agreed that the tech notes from the no-show claiming he spoke to you are 'mistaken' and re-scheduled the scope and install for tomorrow. fingers crossed it all goes ahead.

 

 

 

Thanks

 

 





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ




250 posts

Master Geek
+1 received by user: 36

Lifetime subscriber

  Reply # 1554874 18-May-2016 15:06
Send private message

Thanks BigPipe. Fingers crossed they show up tomorrow :)


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.