Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


53 posts

Master Geek


  Reply # 1586632 5-Jul-2016 19:24
Send private message

Up-stream isn't saturated. Disconnected all devices on network, made sure Google Drive, Dropbox, Icloud, etc aren't running on my machine (they weren't)

 

speeds didn't change.

 

@ Bigpipe - yes, initially that was the problem. they told me they'd changed the plan, but they hadn't. After confirming the change, I managed to get 500KB/s down (http & p2p) but that's as good as it got.

 

Reply from BigPipe Tech Support after confirmation :

 


"we can see from the latest speed test on your line that its showing higher speeds from the exchange to your ETP.
Comparing these to the speeds you are getting, It would seem to us that there is a lot of speeds been lost between the ETP and your jack point.
We suspect from here that your internal wiring or jack points are a possible link to the speed decrease.
There are no disconnections showing on your line from the last extended lines test we done. This indicates to us that the line is providing service as it should between the exchange and your ETP.
To conclude, we can advise that you could get your internal jack point and wiring looked into. Over time, these lines like all others can become corroded and corrosion can lead to disrupted speeds.
We could if you wish, arrange a tech for you. As we suspect that this is internal, the wiring cost is not covered by Bigpipe's standard connection. There is a charge of $199 for jack point replacement etc.
If this is something you wished to look into further with us, please let me know. We would have to charge this to your account first before arranging a tech."

 

 


1869 posts

Uber Geek
+1 received by user: 1019


  Reply # 1586658 5-Jul-2016 19:51
Send private message

@coffeebaron may be able to help.




Location: Dunedin

2079 posts

Uber Geek
+1 received by user: 498


  Reply # 1586690 5-Jul-2016 20:32
Send private message

connect via Ethernet and do the test again...

 

Wifi is not suitable for accurate speedtests




53 posts

Master Geek


  Reply # 1586698 5-Jul-2016 20:40
Send private message

macuser:

 

connect via Ethernet and do the test again...

 

Wifi is not suitable for accurate speedtests

 

 

 

 

Yeah, I went through BigPipe tech support and they asked me to do the tests again  with ethernet using Spark Auckland as my server, and do a tracert. you'll see the results below which is what was sent to them and what prompted their reply, as you'll see in my previous post.

 

 

 

Here are results via ethernet and using spark auckland

 

https://www.speedtest.net/my-result/5453359205

 

 

 

 

 

 

 

 

Microsoft Windows [Version 10.0.10586]

 

(c) 2015 Microsoft Corporation. All rights reserved.

 

 

 

C:\Users\asher>tracert google.com

 

 

 

Tracing route to google.com [122.56.60.15]

 

over a maximum of 30 hops:

 

 

 

  1     9 ms    97 ms    96 ms  dsldevice.lan [192.168.1.254]

 

  2    59 ms    41 ms    59 ms  100.64.0.1

 

  3     *        *        *     Request timed out.

 

  4     *        *        *     Request timed out.

 

  5    32 ms    47 ms    32 ms  122.56.60.71

 

  6    53 ms    62 ms    52 ms  cache.google.com [122.56.60.15]

 

 

 

Trace complete.

 

 

 

 

 

 

 

 

 


2079 posts

Uber Geek
+1 received by user: 498


  Reply # 1586796 5-Jul-2016 21:29
Send private message

ash3rr:

 

macuser:

 

connect via Ethernet and do the test again...

 

Wifi is not suitable for accurate speedtests

 

 

 Yeah, I went through BigPipe tech support and they asked me to do the tests again  with ethernet using Spark Auckland as my server, and do a tracert. you'll see the results below which is what was sent to them and what prompted their reply, as you'll see in my previous post.

 

 Here are results via ethernet and using spark auckland https://www.speedtest.net/my-result/5453359205       Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved.   C:\Users\asher>tracert google.com   Tracing route to google.com [122.56.60.15] over a maximum of 30 hops:     1     9 ms    97 ms    96 ms  dsldevice.lan [192.168.1.254]   2    59 ms    41 ms    59 ms  100.64.0.1   3     *        *        *     Request timed out.   4     *        *        *     Request timed out.   5    32 ms    47 ms    32 ms  122.56.60.71   6    53 ms    62 ms    52 ms  cache.google.com [122.56.60.15]   Trace complete.  

 

 

Certainly not fantastic but better - In regards to P2P traffic, it's unlikely you will ever see "line speed" on a torrent - you can try boost performance by increasing Maximum number of connected peers per torrent up to the Global maximum - this will put a lot more load on your internet though and may cause issues for other users in your house  (who are using skype/gaming online etc).

 

The best way I have found to get line speed downloads that match your speedtest results is to download a game on steam.  Not always great though.

 

Another test you can do is to check the line contention - do speeds improve between midnight - 6am, 10am-2pm on a week day? 

 

 

 

 

 

 

 

 

 

 


21236 posts

Uber Geek
+1 received by user: 4273

Trusted
Subscriber

  Reply # 1586799 5-Jul-2016 21:30
Send private message

I see line speed all the time on my lousy VDSL here. That is why I have 2 connections because even with the shaping in utorrent, the connection gets hammered and browsing goes to crap.





Richard rich.ms

584 posts

Ultimate Geek
+1 received by user: 90


  Reply # 1586802 5-Jul-2016 21:31
One person supports this post
Send private message

ash3rr:

 

1     9 ms    97 ms    96 ms  dsldevice.lan [192.168.1.254]

 

 

Was that tested using Ethernet? I suspect a dodgy router or other internal network issues if that is the case, those ping times should be <1ms on a LAN connection.


796 posts

Ultimate Geek
+1 received by user: 262

Trusted

  Reply # 1586825 5-Jul-2016 22:07
Send private message

If you've eliminated wireless by connecting via Ethernet it points to there being something else using your line, an issue with your modem/router, or potentially with your computer.

 

Stop everything which could be using your connection, either uploading or downloading. Downloads, Skype, Dropbox, torrents, Steam, etc. Test on speedtest.net using Ethernet. If speeds are still low, repeat this test with a different modem/router, and potentially a different computer.




53 posts

Master Geek


  Reply # 1587106 6-Jul-2016 13:50
Send private message

Kraven:

 

ash3rr:

 

1     9 ms    97 ms    96 ms  dsldevice.lan [192.168.1.254]

 

 

Was that tested using Ethernet? I suspect a dodgy router or other internal network issues if that is the case, those ping times should be <1ms on a LAN connection.

 

 

 

 

Yeah, tested on Ethernet.

 

Ran it again now. Would you have any advice to check if I am internal network issues?

 

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

 

tracert google.com

 

Tracing route to google.com [122.56.60.57]
over a maximum of 30 hops:

 

1 39 ms 97 ms 96 ms dsldevice.lan [192.168.1.254]
2 31 ms 32 ms 30 ms 100.64.0.1
3 * * * Request timed out.
4 * * * Request timed out.
5 32 ms 31 ms 31 ms 122.56.60.71
6 31 ms 31 ms 30 ms cache.google.com [122.56.60.57]

 

Trace complete.

 

 

 

Here is my latest Speedtest

 

 

 

 

 

 

Yesterday evening saw some improvements in speed. Average about 1.0MB/s now.

 

 

 

Thanks for everyone's input. Really appreciate it.

 

 

 

 

 

 

 

 


21236 posts

Uber Geek
+1 received by user: 4273

Trusted
Subscriber

  Reply # 1587109 6-Jul-2016 13:53
Send private message

Times after the router are fine which is usually caused by the router being CPU bound with something it is doing causing its own responses to be slower. 30ish ms is normal for DSL on a profile with interleaving etc.

 

I would factory reset the router and see if that helps first.





Richard rich.ms

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.