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43 posts

Geek
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Topic # 201518 22-Aug-2016 11:27
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Hi , 

 

i'm looking to connect with Bigpipe, just wanted to check that there are no issues with mid week slowing down of speeds in the evening when everyone is home from work?


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pab

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Master Geek
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  Reply # 1615708 22-Aug-2016 12:22
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I've recently moved to BigPipe from MyRepublic and am in Christchurch on a 200/200 connection. I haven't noticed any slowdowns at peak, but I haven't' been looking.

Is there anything in particular you want tested?



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Geek
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  Reply # 1615734 22-Aug-2016 12:56
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Hi thanks for your reply. I was just hoping for a general feedback, but does a speedtest in the evening differ to during the day? Is all I can think of right now.


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Geek
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  Reply # 1615804 22-Aug-2016 14:22
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Switched from My Republic to Bigpipe 200/200 about a month ago.

 

 

No worries at all on the afternoon bandwidth, almost never drops below 200.

 

I ran a test last night to Sydney at 9pm, still got 217/215.

 

I think the slowest I ever saw was about 190 down.

 

 

About the only bad thing I can say is they trunk Christchurch traffic to Wellington so my ping is usually 20ms or so, in practice it doesn't matter, there's not exactly many servers in CHCH.



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Geek
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  Reply # 1615806 22-Aug-2016 14:23
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Thanks, 

 

What made you switch?


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Uber Geek
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  Reply # 1615810 22-Aug-2016 14:28
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this probably :)

 




43 posts

Geek
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  Reply # 1615813 22-Aug-2016 14:31
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Ah, cool. So you feel my question!

 

Thanks for your help.


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Geek
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  Reply # 1615814 22-Aug-2016 14:32
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Spot on, My Republics performance was horrible.

pab

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Master Geek
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  Reply # 1616048 22-Aug-2016 21:08
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As per Aborto, just awful network performance. Both international throughput at all times and massive drops in speed at peak times.

Speedtest at 9pm have me 219/208 to Callplus (Auckland).

69 posts

Master Geek
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  Reply # 1616075 22-Aug-2016 21:59
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I will probably be jumping ship from the aforementioned provider due to the same ongoing issues as highlighted in other posts. I bought a Linksys WRT1900AC router from them. Can I still use this with Big Pipe?

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  Reply # 1616076 22-Aug-2016 22:04
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Kiwiwolf: I will probably be jumping ship from the aforementioned provider due to the same ongoing issues as highlighted in other posts. I bought a Linksys WRT1900AC router from them. Can I still use this with Big Pipe?

 

Yes


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Master Geek
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  Reply # 1616085 22-Aug-2016 22:32
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Great. Thanks

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Master Geek
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  Reply # 1616088 22-Aug-2016 22:50
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Big Pipes FB page seems to show the majority of the feedback is negative. Is it justified?

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  Reply # 1616111 23-Aug-2016 05:13
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Kiwiwolf: Big Pipes FB page seems to show the majority of the feedback is negative. Is it justified?

 

look at any providers facebook page, you see the same thing

 

 

 

90% of the time you only hear about the bad stuff


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BigPipe

  Reply # 1617279 25-Aug-2016 11:52
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Hi what Jase said - most people who have a good experience don't tend to go on Facebook and post about it, so you'll always skew towards negative

 

We keep our reviews open to make sure customers have a channel to escalate issues to us and we can fix the problem.  Most ISPs prefer to block Facebook reviews. It makes their FB page look 'better' but means they miss out on the opportunity to correct customers problems.





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


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Ultimate Geek
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  Reply # 1617342 25-Aug-2016 12:52
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BigPipeNZ:

 

Hi what Jase said - most people who have a good experience don't tend to go on Facebook and post about it, so you'll always skew towards negative

 

 

Good point! New week resolution time ... Start posting positive reviews on company FB pages.


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