Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 


294 posts

Ultimate Geek
+1 received by user: 44

Lifetime subscriber

  Reply # 1632336 17-Sep-2016 22:25
Send private message

Oh I love support!

 

Bigpipe:

 

Chorus advised a maximum speed of 11mbps download on VDSL. You are getting around 10. The 1mbps in the difference is to be expected as Chorus measure the speeds from the exchange to your ETP outside your home.
If you are not happy with the speeds on this, we can drop your plan down to the Fast ADSL plan. The ADSL plan just doesn't have as much bandwidth.

 

Me:

 

>>The ADSL plan just doesn't have as much bandwidth.  

 

How much bandwidth does the ADSL plan have?  

 

Bigpipe:

 

Thanks for your email. Good questions, that I actually don't know from looking at your charts. There isn't a single field that stipulates "bandwidth" so I'm sorry that i can't answer that for you.  

 

Now I'm going to crawl to a corner and cry myself to sleep.  


297 posts

Ultimate Geek
+1 received by user: 160

Trusted

  Reply # 1635698 19-Sep-2016 09:23
Send private message

zespri:

 

Oh I love support!

 

Bigpipe:

 

Chorus advised a maximum speed of 11mbps download on VDSL. You are getting around 10. The 1mbps in the difference is to be expected as Chorus measure the speeds from the exchange to your ETP outside your home.
If you are not happy with the speeds on this, we can drop your plan down to the Fast ADSL plan. The ADSL plan just doesn't have as much bandwidth.

 

Me:

 

>>The ADSL plan just doesn't have as much bandwidth.  

 

How much bandwidth does the ADSL plan have?  

 

Bigpipe:

 

Thanks for your email. Good questions, that I actually don't know from looking at your charts. There isn't a single field that stipulates "bandwidth" so I'm sorry that i can't answer that for you.  

 

Now I'm going to crawl to a corner and cry myself to sleep.  

 



I'd like to say we go above and beyond 100% of the time, but we have had a few new staff come onboard recently who are still learning the ropes. DM me your email address and happy to get one of our senior techs to have a look.





Lannah - find me on twitter.


1 | 2 | 3 | 4 
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.