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319 posts

Ultimate Geek


# 201895 8-Sep-2016 19:31
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Im trying to setup Plex and Air Video HD so I can access remotely from my house. 

 

First time ive tried on Big Pipe and it keeps telling me I have a double Nat. But ive got PC plugged into modem direct via switch and all wifi off. So how can this be. 

 

Secondly maybe I have to port forward? Is there a guide for this with Big Pipe as modem setup seems different to my last Spark one. 

 

Driving me crazy as never had this issue with 2 Deg or Spark


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Ultimate Geek

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  # 1625978 8-Sep-2016 19:34
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Doesn't BigPipe use CG-NAT? That might be your problem. If it is, a solution would be to get them to issue you a static IP.


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  # 1625979 8-Sep-2016 19:35
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Hi, by default Bigpipe use CGNAT, which means you are sitting behind a NAT within their infrastructure. I understand you can ask for a public staticIP at a one off cost of around $45.

 

Cyril


 
 
 
 


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  # 1625980 8-Sep-2016 19:36
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froob:

 

Doesn't BigPipe use CG-NAT? That might be your problem. If it is, a solution would be to get them to issue you a static IP.

 

 

Correct.

 

Bigpipe are doing NAT, and so is your router = double NAT. If you ask Bigpipe for a static IP address, you will get a public, rather than NAT'd address and all will be fine. It worked fine with Spark because they allocate you a public IP address, not a NAT'd one.


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  # 1625982 8-Sep-2016 19:38
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Hi, just a point, if you ask for a Static I think if you read the online notes, you just get a static IP (for one off $45) that is behind the NAT, not a public, which would make sense as public static IPs normally cost a bit more than that.

 

 

 

Cyril


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  # 1625986 8-Sep-2016 19:51
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@cyril7 Static IP is not behind the NAT at all - it is totally static and public.





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  # 1625991 8-Sep-2016 20:00
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Hi Michael, good to have that clarified, as the FAQ on their site is a bit non conclusive.

 

 

 

Cyril




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Ultimate Geek


  # 1626042 8-Sep-2016 20:38
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Ok cheers for replys. Least I know its not me. 

 

Will talk with them and see what they say. If it ends up costing to much ill look else where. 


 
 
 
 


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  # 1626072 8-Sep-2016 21:20
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cyril7: Hi Michael, good to have that clarified, as the FAQ on their site is a bit non conclusive.

 

Seems clear enough to me: "A Static IP address is a singular public IP address that is assigned to you." wink

 

 

 

bbunnys: Will talk with them and see what they say. If it ends up costing to much ill look else where.

 

As mentioned already, it will be $45 for a static (public) IP.





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  # 1626194 9-Sep-2016 07:13
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Ahhhh, yep, helps if you read the whole paragraph from the top :)

 

 

 

Cyril


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  # 1626260 9-Sep-2016 08:50
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I've been on one of their static IP's since last November with no issues. I purchased it specifically to be able to stream Plex outside of my home network. It's worked like a charm, and is definitely worth the one off price. A lot of ISPs charge a monthly fee for public/static IPs instead of a one off. In the long term, the single $45 price is not much at all. 


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Ultimate Geek


  # 1626265 9-Sep-2016 08:55
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The nice thing about bigpipe static IP is that it's a one off charge. Not like the horrendous monthly charge ISP's used to make back in the day.


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