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5 posts

Wannabe Geek


Topic # 201994 13-Sep-2016 09:08
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Hey all,

 

I got Bigpipe VDSL installed but when I tried to connect with a HG659 it's not working..

 

I tried resetting the modem, testing with different jackpoint (there is only one that will work in the apartment), and with different cables but the results are still the same (no Internet)

 

Power light: green solid

 

WAN light: green solid

 

Internet light: no light

 

(Interestingly I tried an ADSL setup and it did make the Internet light blink but still no Internet)

 

Here is the VDSL setup I have (instruction from Bigpipe)

 

 

Here is the ADSL line detected on HG659: 

 

 

Anyone experienced the same issue? Could it be the line is not correct?

 

This is exactly the same issue posted in http://www.geekzone.co.nz/forums.asp?forumid=158&topicid=196762 but not sure what made it work..

 

Cheers.


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  Reply # 1628348 13-Sep-2016 09:11
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Probably a good idea to pop that info in an email and send to Bigpipe.... (if you havent already)





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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  Reply # 1628354 13-Sep-2016 09:22
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With 22dB downstream attenuation on ADSL I wouldn't have high hopes for a good VDSL connection.

EDIT either way this is something only bigpipe can help you resolve. You may have been put on ADSL port temporarily due to port shortage.

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  Reply # 1628356 13-Sep-2016 09:23
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Best thing to do would contact our support team here and get them to double check what service you were provisioned to and run through a couple of other steps. There's a small chance it could be that your order has been provisioned incorrectly, or more likely that you've been misjumpered.

If you already have contacted support, feel free to PM me your email address and I'm always happy to have a look.





Lannah - find me on twitter.


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  Reply # 1630411 14-Sep-2016 17:51
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rollingwater:

 

 

 

Anyone experienced the same issue? Could it be the line is not correct?

 

This is exactly the same issue posted in http://www.geekzone.co.nz/forums.asp?forumid=158&topicid=196762 but not sure what made it work..

 

Cheers.

 

 

BigPipe had basically forgotten the order and the ADSL I was seeing was left there from the previous tenants.


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Biddle Corp
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  Reply # 1630439 14-Sep-2016 18:56
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kenkeniff:

 

rollingwater:

 

 

 

Anyone experienced the same issue? Could it be the line is not correct?

 

This is exactly the same issue posted in http://www.geekzone.co.nz/forums.asp?forumid=158&topicid=196762 but not sure what made it work..

 

Cheers.

 

 

BigPipe had basically forgotten the order and the ADSL I was seeing was left there from the previous tenants.

 

 

If there is still an existing connection I'd actually pick they've started the abandonment process. Until this is complete a new service order can't be lodged on the line so it's not possible for them to lodge the connection. If that is the case I don't think you can lay any blame on Bigpipe other than not communicating the abandonment process.

 

 


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  Reply # 1630527 14-Sep-2016 21:43
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sbiddle:

 

kenkeniff:

 

 

 

BigPipe had basically forgotten the order and the ADSL I was seeing was left there from the previous tenants.

 

 

If there is still an existing connection I'd actually pick they've started the abandonment process. Until this is complete a new service order can't be lodged on the line so it's not possible for them to lodge the connection. If that is the case I don't think you can lay any blame on Bigpipe other than not communicating the abandonment process.

 

 

In my case; the way BigPipe explained it was that there was no active account on the line and it's normal process for Chorus to leave DSL services on the line as opposed to physically disconnecting them after the previous account is moved off (house had been vacant for some weeks before we moved it). They admitted fault on their part.




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Wannabe Geek


  Reply # 1630737 15-Sep-2016 10:08
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BP said they have asked Chorus to look at it again by 15 Sep. Fingers crossed.



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Wannabe Geek


Reply # 1631316 15-Sep-2016 20:52
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Got VDSL working this afternoon. Chorus technician came and did something to the apartment switchboard.

 

All in all it's been quite good experience so far with Bigpipe. The responses from them are usually helpful. 


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  Reply # 1631381 15-Sep-2016 22:44
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care to post the line stats and a speed test?




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Wannabe Geek


  Reply # 1635636 18-Sep-2016 23:01
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Here are the stats:

 

 

Just did a speedtest with speedtest.net (Vodafone NZ node)

 

Download speed: 20Mbps

 

Upload speed: 1Mbps

 

Not great I think but I am happy at least there is Internet...

 

 


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  Reply # 1635650 19-Sep-2016 00:52
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you should be getting within 1-2mbps of your line speed on a speedtest.

 

im guessing you tested over wifi?


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  Reply # 1635677 19-Sep-2016 08:40
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Please test with the Spark Auckland server if possible for best results.


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  Reply # 1635695 19-Sep-2016 09:18
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Jase2985:

 

you should be getting within 1-2mbps of your line speed on a speedtest.

 

im guessing you tested over wifi?

 



Given the image says OP is getting roughly ~30Mbps and the speedtest is 20Mbps, I'd definitely say over wifi. The uptime has only been 2 days so let DLM do it's 'magic' and see what it's like after a week.





Lannah - find me on twitter.




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Wannabe Geek


  Reply # 1636605 20-Sep-2016 15:35
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Yep, I tested over wifi.


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  Reply # 1636966 21-Sep-2016 01:08
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rollingwater:

 

Yep, I tested over wifi.

 

 

you really shouldnt be testing over wifi

 

if you want the most accurate speed test, test via ethernet

 

your results just prove how bad either your wifi is or the device is


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