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  Reply # 1649130 11-Oct-2016 12:54
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Firstclass: "In this case I am entirely satisfied with the efforts of our customer care team."

Would you be satisfied if you cancelled a service and the service provider already confirmed via email that they acknowledge your intent,
and they confirm the cancellation!
Then, next they go ahead an try to charge your credit card for a modem anyway ?

Is this what you call "entirely satisfied" ?

As a customer I am certainly not even close to call this a "service".
I think we agree to disagree here.




You're getting a refund of the connection fee which they didn't have to do.


Move on.

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  Reply # 1649158 11-Oct-2016 13:36
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^ This

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


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  Reply # 1649219 11-Oct-2016 14:24
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You would have got the modem cost refunded so not sure what the big deal is. Perhaps they cant stop it mid dispatch when customers change their minds? Perhaps someone just forgot to cancel it? Just a charge to a credit card so no big deal to undo it when the modems not wanted.


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  Reply # 1649263 11-Oct-2016 15:07
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They have not connected me yet, and so desperately want to hang onto the $49.



They don't desperately want to hang onto your $49. It is their $49 because the contract says it is non-refundable. 


Also, you bought a modem from them and you are complaining that they are trying to charge you for this (a fact you forgot to mention). 


It is not bigpipes fault that you cannot arrange consent, this is your responsibility so it is you who is backing out of the contract, not them. 


While I am on bigpipes side , i have sympathy with you on the consent issue.   This is the govt's fault, the UFB connection process should not be able to be blocked by some tardy neighbours .  The govt dropped the ball on this, though i thought they had passed legislation to fix this. Apparently not.

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  Reply # 1649283 11-Oct-2016 15:47
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i thought they had passed legislation to fix this. Apparently not.



Next year, hopefully.

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