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34 posts

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Topic # 204985 25-Oct-2016 19:52
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Hey forum goers.

My internet has been out for a while now, since around 2pm, and despite my original email to big pipe detailing the isolation test, the modem check, the resetting of details all I have been told is to "do an isolation test, it's easy! Here is how.."

I use a Asus dsl-ac68u, the power and 5ghz and 2.4ghz lights are solid and blue. No other lights turn on.

The DSL light doesn't even light up when I reset the modem and on the loading display page of the router homepage it often tells me my phone line is unplugged. So, I replaced it with a new one. Then, another new one. Each one seemingly defective.

I contacted big pipe support and was told to do everything I already had done which proved to be fruitless. They said there was no connection issue on their side but no amount of phone line replacing or modem swapping will find the DSL available .

I've also ensured im using the correct configuration for big pipe and kind of feel a bit neglected as a customer when they seemingly ignored everything I already did.

I work from home and have s few deadlines on Thursday I'd like to get done with household internet.

Can anyone give me an idea to what's up?


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990 posts

Ultimate Geek
+1 received by user: 89

  Reply # 1657695 25-Oct-2016 20:18
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so you tried a 2nd router already (you said modem swapped) and a different phone jack (if you dont have a master splitter)? then you have done all you need to do at this point and its their job now




Bigpipe need to log a fault, since you are getting no DSL sync at all




Say it like this:


I have no DSL/PPP sync/authentication on my router


I have tried another router, other phone jacks and phone cables from the router to wall it does not resolve the issue.


Log a fault with Chorus please.









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