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641 posts

Ultimate Geek


  # 1691284 16-Dec-2016 21:56
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Email from nick @ bigpipe confirming the outage - think Nick might be in for long night :(



1384 posts

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  # 1691288 16-Dec-2016 22:04
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clinty:
nunz:

 

2D confirms it is VDSL as well as fibre (so would assume adsl as well) and it is Chch to Timaru but in weird patterns.

 

 

 

 

 



May be just pppoe auth?

 

Bibpipe confirms it is an Enable networks issue. Chch to Timaru. Thus the strange patterns of failures. Not sure why that affect VDSl but is has according to the 2D techie.

 

 





nunz

 
 
 
 


641 posts

Ultimate Geek


83 posts

Master Geek

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  # 1691291 16-Dec-2016 22:18
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nunz:

 

Bigpipe confirms it is an Enable networks issue. Chch to Timaru. Thus the strange patterns of failures. Not sure why that affect VDSl but is has according to the 2D techie.

 

Can confirm that 2degrees VDSL is affected in Rangiora (a little north of Christchurch). The poor FritzBox is bleeting about 'PPPoE error: Timeout', presumably a problem getting packets to the 2degrees server that handles that.


4196 posts

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  # 1691295 16-Dec-2016 22:29
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I can see on Sparks side that we've lost some capacity from Enable but due to the design and scale of the fibre infrastructure we have down here I cannot see any customer impact.

 

 

 

Cheers - N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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  # 1691297 16-Dec-2016 22:39
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nunz:

 

Is there a geonet equivalent for phone and internet outages? If you got the right group of people (like geekzoners) either acting as uptime monitors ( pinging every 5 minutes) or else self reporting and remembering to turn off the rpeort - it would be possible to help clients a whole lot better as a support person.

 

There used to be a status report function on Geekzone, based on user submissions. People typically didn't submit anything - or they submitted stuff like "my connection is down" without first trying to reboot the modem - so it didn't last very long. Fortunately I've only had one outage since moving to UFB two years ago.


What does this tag do
1022 posts

Uber Geek

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  # 1691310 16-Dec-2016 23:15
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Nice that Enable have bothered to update their status page 'there are no known outages'
Also nice to hear that some ISPs have architecture that the issue isn't affecting them

 
 
 
 


What does this tag do
1022 posts

Uber Geek

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  # 1691327 17-Dec-2016 07:00
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BigPipe haven't updated network status.
From reports here sounds like it is only effecting 2degrees in some locations and BigPipe?
Great thing about no contract I'm free to switch elsewhere.

641 posts

Ultimate Geek


  # 1691331 17-Dec-2016 08:38
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2D saying resolved at 2.22am

Perhaps reboot of Modem required, not at home at the moment so can't check my connection

223 posts

Master Geek


223 posts

Master Geek


  # 1691371 17-Dec-2016 10:12
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It's been horrific.
First I had to play an offline game without being able to search for hints on the net then I had to watch TV with adverts in it then I had to have a wank without any porn and then this morning I had to buy an actual newspaper to read yesterdays news.
It's like living in the dark ages ;)

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  # 1691373 17-Dec-2016 10:31
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Behodar:

 

nunz:

 

Is there a geonet equivalent for phone and internet outages? If you got the right group of people (like geekzoners) either acting as uptime monitors ( pinging every 5 minutes) or else self reporting and remembering to turn off the rpeort - it would be possible to help clients a whole lot better as a support person.

 

There used to be a status report function on Geekzone, based on user submissions. People typically didn't submit anything - or they submitted stuff like "my connection is down" without first trying to reboot the modem - so it didn't last very long. Fortunately I've only had one outage since moving to UFB two years ago.

 

 

 

 

We could setup an Uptime Robot public status page pinging 50 volunteers from a range of ISPs in different regions... would need to have a static IP or Dynamic DNS and respond to pings 


641 posts

Ultimate Geek


  # 1691424 17-Dec-2016 12:20
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That looks interesting but the trouble i see with that is that as most of the users that would be interested are likely to be playing with their gear alot and their connection s could be up and down like yo-yos

To counter act that you would need to have at least 5ish per possible combo - isp, location, connection type

Truenet could possible utilise their existing setup to provide some info as they cover alot of that ground already


641 posts

Ultimate Geek


  # 1691426 17-Dec-2016 12:21
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Wonder if we will get popcorn again. ;)

810 posts

Ultimate Geek
Inactive user


  # 1691429 17-Dec-2016 13:00
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So how often does enable have these problems? Is Spark still not affected, is Spark more resiliant to these problems?

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