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157 posts

Master Geek
+1 received by user: 59


  # 1779778 11-May-2017 17:23
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darkasdes2:

 

Account setup that I am using

 

 

 

Click to see full size

 

 

 

Click to see full size

 

 

 

Click to see full size 

 

 

 

 

You have good taste in music.




317 posts

Ultimate Geek
+1 received by user: 61


# 1779783 11-May-2017 17:42
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Thanks! You do to. cool


 
 
 
 


321 posts

Ultimate Geek


  # 1779837 11-May-2017 19:33
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darkasdes2:

 

Account setup that I am using

 

 

 

 Thanks a lot @ darkasdes2,

 

very much appreciated. My spark gets changed over to BP in another 2 weeks. :-)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


157 posts

Master Geek
+1 received by user: 59


  # 1783253 16-May-2017 16:31
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Well I can't say I'm impressed by their support so far. Was switched over this morning (aka disconnected from 2Degrees) and nothing works. Sent an email first thing this morning since that's the only way to communicate with them and haven't heard a peep since. So much for that 2 hour response time.. at least with 2degrees I could call someone when something goes wrong with the install. Can't say I rate their approach to support during the critical transition stage.

56 posts

Master Geek
+1 received by user: 13


  # 1783445 17-May-2017 01:01
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premiumtouring: Well I can't say I'm impressed by their support so far. Was switched over this morning (aka disconnected from 2Degrees) and nothing works. Sent an email first thing this morning since that's the only way to communicate with them and haven't heard a peep since. So much for that 2 hour response time.. at least with 2degrees I could call someone when something goes wrong with the install. Can't say I rate their approach to support during the critical transition stage.

 

 

 

If it makes you feel any "better", it took them over 2 days to get me hooked up.  
I had it organised so that my disconnect from 2 Degrees and connection with Big Pipe should have been flawless, with a minimal outage in between. 

 

 Ah.. no. That is to say, Chorus did their job just fine - we went offline. I reconfigured the 7490 and then... it detected a connection just fine but was unable to actually connect. Probably just a case of my account not being activated or something. Something a phone call should have solved quickly. Or an email, in my case. 

 

 It did, it just wasn't very quick. Here's a quote from the email reply I received 2 days later:

 

 

 

On Fri, Apr 28, 2017 at 8:14 AM, Bigpipe <support@bigpipe.co.nz wrote:

 

Hi Erik,

 

Sorry for the delay in response about your connection issue. We have
just re-provisioned you on our end and can see an active connection
now. Can you confirm that you have a connection to the internet now?

 

Thank you for your patience :)

 

If you want to ask about the same question or give more information,
it'll make it heaps faster for us to help you out if you could reply
back to this email.

 

Cheers,
Fraser
The Bigpipe People

 

Focus your broadband with Mode Selector on the new Bigpipe App.
Available on Android and iOS http://pages.bigpipe.co.nz/app/

 

Your case ID:

 

 

 

 

Note that I didn't had to change or do anything - the 7490 was already configured properly and it immediately connected. 

 

Ah, yes. Then again, trying to get through to 2 Degrees Support is also not exactly a blissful experience. And ultimately, my connection is a lot better now than it used to be - but that's more due to the Chorus upgrade than to any ISP. 

 

 

 

 

 

 

 

God, I miss Snap.

 

 

 

 


10 posts

Wannabe Geek


  # 1828470 24-Jul-2017 14:59
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Just moved over from 2D-Bigpipe this morning. Configured the Fritz, no joy  . Have sent an email to support, now waiting for a reply. Yea, I miss talking to a person on the phone. Let's see...


10 posts

Wannabe Geek


  # 1828803 25-Jul-2017 08:59
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LordFarthing:

 

Just moved over from 2D-Bigpipe this morning. Configured the Fritz, no joy  . Have sent an email to support, now waiting for a reply. Yea, I miss talking to a person on the phone. Let's see...

 

 

 

 

UPDATE: All sorted. Turns out the contractor configured a different port in my CNT. The settings posted here works. 


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