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168 posts

Master Geek


#224253 9-Nov-2017 13:36
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Having issues signing up because of my address understand that is not bigpipes fault, but keep going round in circles with different support agents.
Hopefully someone can see this and point the job in the right direction.


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1956 posts

Uber Geek

Subscriber

  #1898315 9-Nov-2017 14:02
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Hi, 

 

 

 

Explain some more?

 

 

 

Are you in a fibre area, wanting fibre and bigpipe are saying its N/A?

 

Who are the fibre lines company for the area (i.e. the people who put the fibre in the ground). 

 

 




168 posts

Master Geek


  #1898324 9-Nov-2017 14:18
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Just a simple case of my address not being in the chorus database, all the information has been supplied just getting different agents asking the same questions.
Just annoying as I was hopeful bigpipe would be the easy part as I know chorus will kick up a fuss.

Happy with email support but it just breaks down when there is a 12-16hr wait to get the same question

 
 
 
 




168 posts

Master Geek


  #1898405 9-Nov-2017 15:08
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Seems the support gods have worked it out👍

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