Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




10 posts

Wannabe Geek


Topic # 225644 28-Nov-2017 13:10

Hi,

 

I have a problem with my new Bigpipe connection. I will get an intermittent issue where I lose full internet connectivity and cannot browse or connect to any (or most) webpages.

 

Sometimes this fixes itself after an unspecified amount of time, other times I have to reboot the router (HG659). My PC is connected directly to the router via Ethernet (1.0Gbps), and the router confirms that there is 1000 Mbps full duplex rate to the ONT. The firewall level is set to 'Low'.

 

I suspect it a problem with DNS, although when I changed from Bigpipe's default DNS servers to Google public DNS I think the same problem occasionally occurred.

 

 

 

I have also paid for a static IP address, if that's relevant.

 

 

 

Any help or suggestions would be appreciated.

 

Thanks.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
106 posts

Master Geek
+1 received by user: 31


  Reply # 1908995 28-Nov-2017 13:19
Send private message

You're not alone. I recall having intermittent issues a while ago but it's been fine recently.  that said, I can't remember what DNS servers I'm using at the moment. I was changing them daily for a bit while troubleshooting this.

 

Here are some other threads with issues:

 

I'm still suspicious there are gremlins in there somewhere but haven't personally had any issues since they evicted the IPv6 issue gremlin.


281 posts

Ultimate Geek
+1 received by user: 23

Lifetime subscriber

  Reply # 1908999 28-Nov-2017 13:49
Send private message

I had a similar issue not long after I signed up which was resolved pretty quickly by BigPipe support. I needed a new static IP though.


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


10 posts

Wannabe Geek


  Reply # 1909208 28-Nov-2017 21:02

Ok thank you for the advice.

 

I have tried Google's DNS tonight and the issue still persists. I suspect I am best to raise this through BigPipe support?


913 posts

Ultimate Geek
+1 received by user: 222

Subscriber

  Reply # 1909295 29-Nov-2017 07:34
Send private message

I had the same problem when I was with Bigpipe, I ended up switching to Google's DNS and the problem went away although it added a bit of a delay to queries. I've since switched to 2degrees and have no DNS issues anymore.


188 posts

Master Geek
+1 received by user: 55


  Reply # 1909318 29-Nov-2017 09:07
Send private message

I've not had any issues at this stage - with a static IP. I do know of someone who had similar issues, BigPipe supplied them a new Static IP and the problem went away. 


1352 posts

Uber Geek
+1 received by user: 338


  Reply # 1909323 29-Nov-2017 09:16
Send private message

Have you lodged a support request with Bigpipe?

 

Geekzone isn't an official support channel.


106 posts

Master Geek
+1 received by user: 31


  Reply # 1909324 29-Nov-2017 09:17
Send private message

caminham:

 

You're not alone. I recall having intermittent issues a while ago but it's been fine recently.  that said, I can't remember what DNS servers I'm using at the moment. I was changing them daily for a bit while troubleshooting this.

 

 

I checked my router last night and I've been running fine on BigPipe's DNS since June. 




10 posts

Wannabe Geek


  Reply # 1910791 29-Nov-2017 23:05

Unfortunately my spare Mikrotik doesn't support PPP so I can't use that to test.

 

I've created a ticket with BigPipe and they're looking into it smile

 

Will let you know of the outcome if anyone's interested. Thanks for the suggestions and comments.


1215 posts

Uber Geek
+1 received by user: 148


  Reply # 1910849 30-Nov-2017 08:28
Send private message

Vault:

 

Unfortunately my spare Mikrotik doesn't support PPP so I can't use that to test.

 

I've created a ticket with BigPipe and they're looking into it smile

 

Will let you know of the outcome if anyone's interested. Thanks for the suggestions and comments.

 

 

 

 

Really? - which mikrotik doesn't support it?


Go Hawks!
844 posts

Ultimate Geek
+1 received by user: 43

Trusted
Subscriber

  Reply # 1910857 30-Nov-2017 09:03
Send private message

Just to chime in - I had the same issues (I run my own DNS server at home, which forwards onto BigPipe's DNS) - switching to google's DNS "fixed" the issue for a short period of time, but the ultimate fix was that BigPipe needed to change my fixed IP.  Since then, it's been rock solid.

 

Hopefully by now you should have had a response from BigPipe.

 

Cheerio!


913 posts

Ultimate Geek
+1 received by user: 222

Subscriber

  Reply # 1911502 1-Dec-2017 10:11
4 people support this post
Send private message

Does anyone know why changing the customer's fixed IP would fix the issue? I'm just curious about the technical reason for it.


Abo

73 posts

Master Geek
+1 received by user: 15


  Reply # 1911813 1-Dec-2017 20:22
Send private message

There has been issues for years with bigpipes dns servers, not really sure why as they aren't hard to run. Workaround is always to use different dns servers (google etc) and the issue will go away. (non static ip here)

 

 

I had a new connection in a different city completly and within a couple of days ran into the dns issues again lol

 

 

Anyway...

 

 

if you change your dns servers and the issue still persists then it's likely not related to bigpipe dns.

 

 

It could be an issue with the modem and windows 10 potentially - trash modems e.g technicolour had large issues with w10 and dns. Fix was to replace it with something else.

 

 

There may be firmware updates that could help



10 posts

Wannabe Geek


  Reply # 1912002 2-Dec-2017 15:39

BigPipe have given me a new IP address and this has fixed the issue. To clarify, it is nothing to do with their DNS servers - the problem happened on Google's as well.

 

 

 

I'm very impressed that BigPipe got this resolved so quickly, so kudos to them.

 

 

 

This thread can now be closed.




10 posts

Wannabe Geek


  Reply # 1912004 2-Dec-2017 15:42

nitrotech:

 

Vault:

 

Unfortunately my spare Mikrotik doesn't support PPP so I can't use that to test.

 

I've created a ticket with BigPipe and they're looking into it smile

 

Will let you know of the outcome if anyone's interested. Thanks for the suggestions and comments.

 

 

 

 

Really? - which mikrotik doesn't support it?

 

 

RB2011L


240 posts

Master Geek
+1 received by user: 72

Subscriber

  Reply # 1915680 9-Dec-2017 14:55
Send private message

I ran into the same issue last week. Bigpipe switched my IP yesterday, and unfortunately the issue has gotten even worse on the new IP. I have multiple sites I'm unable to connect to (connection reset), and even more DNS issues than before. This is incredibly frustrating to say the least. I'm replying back to them now to have it switched again. I've been extremely happy with them for years now, so hopefully this can be resolved quickly. 


 1 | 2
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12


Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02


Vocus works with NZ Police and telcos to stop scam calls
Posted 12-May-2018 11:12


Vista Group signs Aeon Entertainment, largest cinema chain in Japan
Posted 11-May-2018 21:41


New Privacy Trust Mark certifies privacy and customer control
Posted 10-May-2018 14:16


New app FIXR connects vehicle owners to top Mechanics at best prices
Posted 10-May-2018 14:13


Nutanix Beam gives enterprises control of the cloud
Posted 10-May-2018 14:09


D-Link ANZ launches Covr Seamless Wi-Fi System
Posted 10-May-2018 14:06


Telstra, Intel and Ericsson demonstrate a 5G future for esports
Posted 10-May-2018 13:59



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.