Has Bigpipes support really slipped lately or am I just having bad luck

Forums › BigPipe › Has Bigpipes support really slipped lately or am I just having bad luck

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rodloc

50 posts

Geek
+1 received by user: 1

Reply # 1981251 21-Mar-2018 22:25

One person supports this post

Absolutely there support has slipped and completely gone off the radar. I was just going to come on here and complain about lack of communication.

I have a fibre connection request currently sitting with them for the last 6 months. Though it is possibly Chorus fault more than anything.

I would of liked BigPipe to keep me in the loop or help me in pestering chorus to at least see some progress.

I am almost tempted to switch however it may push back my installation so I am stuck with them.

Taubin

162 posts

Master Geek
+1 received by user: 57

Subscriber

Reply # 1981796 23-Mar-2018 07:30

One person supports this post

After complaining on their facebook page, they have reopened the ticket, and escalated it to their networking team, who did find a an issue. It's now with Chorus apparently. I won't hold my breath.

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slingynz

147 posts

Master Geek
+1 received by user: 49

Reply # 1981914 23-Mar-2018 11:01

rodloc: Absolutely there support has slipped and completely gone off the radar. I was just going to come on here and complain about lack of communication.

I have a fibre connection request currently sitting with them for the last 6 months. Though it is possibly Chorus fault more than anything.

I would of liked BigPipe to keep me in the loop or help me in pestering chorus to at least see some progress.

I am almost tempted to switch however it may push back my installation so I am stuck with them.

I had the same issue.

Hit bigpipe up on facebook, seriously.

@Chorusnz (is the best) may be able to see what the hold up is.

rodloc

50 posts

Geek
+1 received by user: 1

Reply # 1981990 23-Mar-2018 11:47

slingynz:
rodloc: Absolutely there support has slipped and completely gone off the radar. I was just going to come on here and complain about lack of communication.

I have a fibre connection request currently sitting with them for the last 6 months. Though it is possibly Chorus fault more than anything.

I would of liked BigPipe to keep me in the loop or help me in pestering chorus to at least see some progress.

I am almost tempted to switch however it may push back my installation so I am stuck with them.

I had the same issue.

Hit bigpipe up on facebook, seriously.

@Chorusnz (is the best) may be able to see what the hold up is.

I tried @Chorusnz and got a reply that pretty much said not our fault because the sub contractor has not got back to them about progress on the specific job.

I took that response as chorus are useless and do not follow up with contractors on the jobs.

Chorusnz

210 posts

Master Geek
+1 received by user: 244

Trusted

Chorus NZ

Reply # 1982005 23-Mar-2018 11:54

One person supports this post

Hey all,

were always happy to lend a helping hand and shed light on a situation.

While we don't run full time support for Geekzone and we also don't want to disrupt the honest discussion aspect of the Geekzone community.

Feel free to @mention us in a thread to get our attention, or send us a PM at anytime :)

happy to look into @Taubin and @rodloc tickets for them ^Mike

Taubin

162 posts

Master Geek
+1 received by user: 57

Subscriber

Reply # 1982041 23-Mar-2018 12:50

I appreciate that @ChorusNZ I'll see how things go for now.

I'm just extremely frustrated that it now takes having to complain publicly for BigPipe to get things done now. I shouldn't have to do that to get a ticket looked at, especially after the agent simply closed it instead of actually doing something with it. Their support has dropped a lot, and it's very disappointing.

Chorusnz

210 posts

Master Geek
+1 received by user: 244

Trusted

Chorus NZ

Reply # 1982047 23-Mar-2018 13:06

Can totally appreciate that @Renenz Again, we're here if you need anything. ^Mike

rodloc

50 posts

Geek
+1 received by user: 1

Reply # 1982180 23-Mar-2018 15:18

Chorusnz:
Can totally appreciate that @Renenz Again, we're here if you need anything. ^Mike

Hi Mike,

I will send you a pm with the last case number that I was using.

sdav

772 posts

Ultimate Geek
+1 received by user: 166

Reply # 1987099 2-Apr-2018 10:25

2 people support this post

It's interesting you post this. I was surprised to be told after explaining my router was constantly losing sync (ongoing issue for years) and all my devices were offline that it could be an issue with my wifi and to try [inserts The Bigpipe Big Guide to WiFi link]. I politely explained my wired HTPC was also affected so not a wireless strength issue. Previously BigPipe has been super helpful when trying to work through faults, that one really annoyed me.

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