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112 posts

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Topic # 231880 18-Mar-2018 14:20
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Hi,

 

I just would like to share my experience with moving from Spark UFB to the Bigpipe. 

 

I've been using Spark for more than a year and found that I don't really use any of the complimentary services that the subscription provides. 

 

So, I decided migrating to the bigpipe that offered a lower rate. 

 

Dealing with their web site was easy and in a few minutes I've got an email saying this:

 

We'll email you as soon as we have your connection date confirmed (usually within 24 - 48 hours).

 

So, I've prepared myself for waiting for the confirmation email with the date stated. 

 

Next day my broadband internet suddenly dropped. 

 

As I haven't received any confirmation from Bigpipe yet, I was 100% sure that I'm still with Spark. 
So, I phoned the Spark help desk and  it took about an hour or so before I've got a real person looking at my case. 

 

He asked me to do the usual "turn off and on" etc and then said that he can see the issue and will arrange a technician visit. 

 

This was looking like it may take days before I get my internet back which was quite disappointing as I'm using my home internet for doing work.

 

So, in this situation, I had to urgently buy an internet data package from my 4G provider and open WiFi hotspot on a mobile. 

 

While waiting for the call from the Spark/Chorus technician, I've started reading this site and found the bigpipe settings for the Spark modem I use. 

 

Just in curiosity I've tried this configuration and suddenly the internet started working. 

 

I could not believe that Bigpipe done the switch without letting me know in advance! I went on speedtest.net and it confirmed that I'm indeed with Bigpipe now. 

 

That was a bit surprise. What about the confirmation email with the date stated? I've never received it. (just to predict possible speculations, I've checked the spam folder of my mailbox as well).

 

The next communication I got from Bigpipe  was next day evening saying "Your Bigpipe connection is complete".

 

Thank you, but didn't you promise to advise the date in advance???

 

The absence of this information costed me about 3 working hours and a price an internet data pack from the 4G provider that I don't need.

 

The good thing is that the internet is working now and the speed it pretty much the same I had with Spark and I pay less for it. 


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Meow
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  Reply # 1979336 18-Mar-2018 14:25
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ISP switches are normally very quick. The email didn't end up in your spam filter perhaps?







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  Reply # 1979338 18-Mar-2018 14:35
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michaelmurfy:

 

ISP switches are normally very quick. The email didn't end up in your spam filter perhaps?

 

 

I predicted this comment, so I explicitly said that I checked the spam folder. 

 

As well, I did not have any problems with receiving emails from bigpipe. 


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  Reply # 1979401 18-Mar-2018 17:44
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The settings for Spark and Bigpipe are identical - they both use PPPoE and both use port authentication so it doesn't matter what you enter into the modem for the PPPoE credentials.

 

What did you change?

 

 

 

 


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  Reply # 1979432 18-Mar-2018 18:46
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How ironic - most complaints are around ISPs taking too long to do things, not doing them too quickly!




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  Reply # 1979443 18-Mar-2018 19:57
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sbiddle:

 

The settings for Spark and Bigpipe are identical - they both use PPPoE and both use port authentication so it doesn't matter what you enter into the modem for the PPPoE credentials.

 

What did you change?

 

 

 

 

 

 

1. Disabled VLAN

 

2. Set login/password

 

3. Changed name


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  Reply # 1979445 18-Mar-2018 20:11
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spoonboy:

 

1. Disabled VLAN

 

 

This should be the only thing needed.




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  Reply # 1979474 18-Mar-2018 21:12
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RunningMan:

 

spoonboy:

 

1. Disabled VLAN

 

 

This should be the only thing needed.

 

 

Yes, I read this in another comment at that time. But I've decided to strictly follow the instructions. 


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  Reply # 1979494 19-Mar-2018 00:07
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RunningMan:

 

How ironic - most complaints are around ISPs taking too long to do things, not doing them too quickly!

 

 

 

 

It sounds like they were complaining more about lack of communications, and perhaps it wasn't done on the particular date they said it would be done at?

 

 


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