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RXV



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Topic # 245172 22-Jan-2019 11:26
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How long does it normally take to move a fibre connection from one ISP to another?  I'm trying to move my father's UFB to BigPipe and he still doesn't have a confirmed switch date and so far it has been 9 days.  Is this normal?

 

I thought a switch from one ISP to another was a simple thing?

 

@BigPipeNZ can you help escalate this? 


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  Reply # 2165268 22-Jan-2019 11:32
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It takes 4 hours to transfer a primary UFB connection to another provider...


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  Reply # 2165275 22-Jan-2019 11:40
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chevrolux:

 

It takes 4 hours to transfer a primary UFB connection to another provider...

 

 

4 business hours, and only if it's on Chorus. Takes longer for LFCs.


 
 
 
 


RXV



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  Reply # 2165289 22-Jan-2019 12:06
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The connection is with Ultrafast Fibre, not chorus.


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  Reply # 2165292 22-Jan-2019 12:11
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I got caught out with a switch from Spark to Bigpipe.  Spark requiring 30 days notice before switching.

 

So it may depend on who you are switching from.





:)


RXV



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  Reply # 2165310 22-Jan-2019 12:37
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OK, cool thanks for your replies.

 

My dad managed to chat with an agent who confirmed the switch should be happening on the requested date, so fingers crossed.


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BigPipe

  Reply # 2166313 23-Jan-2019 14:36
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Sorry I missed this RXV, I was off yesterday! 9 days is a really long time - I wouldn't know the reason for it without looking into the account. Sounds as though you've got the problem sorted. If you have any other problems, drop us a message and I'll see if we can help your dad out. :)





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