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BDFL - Memuneh
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  Reply # 2183956 19-Feb-2019 20:15
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BarTender:
freitasm:

 

Always blame @BarTender...

 

 

I'll own that.

 

 

Here's an idea (not original, got from MM): drop the connection, assign a private IP that only redirects to a static webserver with a page telling the customer to contact the call centre, and explaining why this is happening. 

 

Better than just drop/connect, rinse, repeat...





'That VDSL Cat'
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  Reply # 2183962 19-Feb-2019 20:26
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freitasm:

BarTender:
freitasm:


Always blame @BarTender...



I'll own that.



Here's an idea (not original, got from MM): drop the connection, assign a private IP that only redirects to a static webserver with a page telling the customer to contact the call centre, and explaining why this is happening. 


Better than just drop/connect, rinse, repeat...


That's too snappy..




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


BDFL - Memuneh
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  Reply # 2183966 19-Feb-2019 20:33
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hio77:

 

freitasm:

 

Here's an idea (not original, got from MM): drop the connection, assign a private IP that only redirects to a static webserver with a page telling the customer to contact the call centre, and explaining why this is happening. 

 

Better than just drop/connect, rinse, repeat...

 

 

That's too snappy..

 

 

Yeah, it might cost, I don't know, about $1500 plus beer to implement. Too much...





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  Reply # 2183972 19-Feb-2019 20:52
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freitasm:

hio77:


freitasm:


Here's an idea (not original, got from MM): drop the connection, assign a private IP that only redirects to a static webserver with a page telling the customer to contact the call centre, and explaining why this is happening. 


Better than just drop/connect, rinse, repeat...



That's too snappy..



Yeah, it might cost, I don't know, about $1500 plus beer to implement. Too much...



Seriously, where do you get these ridiculous ideas from? Customers will cope... a few months of pain is nothing. But spending money.... did all those years in Unisys teach you nothing about telcos?




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  Reply # 2184099 20-Feb-2019 09:04
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freitasm:

 

hio77:

 

freitasm:

 

Here's an idea (not original, got from MM): drop the connection, assign a private IP that only redirects to a static webserver with a page telling the customer to contact the call centre, and explaining why this is happening. 

 

Better than just drop/connect, rinse, repeat...

 

 

That's too snappy..

 

 

Yeah, it might cost, I don't know, about $1500 plus beer to implement. Too much...

 

 

Funny you should say that, I built exactly that solution in the lab.... Perhaps if you times that number by 200 it would be more realistic as to the cost to implement...

 

I just deleted a whole lengthy post about my experiences in Spark about why it would cost so much to deliver such a small piece of functionality but really it can be easily summarised as:

 

"It's complicated"

 






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BigPipe

  Reply # 2184196 20-Feb-2019 10:19
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@BarTender The system we have in place in terms of re-authentication every four hours is infinitely better than the previous situation where it just wouldn't authenticate at all. It's not perfect, but it's a welcome improvement from our perspective.

 

To be fair, the far simpler solution to this is that the information should be added to our authentication systems properly in the first place. It's part of the process when we place your order, but it was missed with Nathan's connection. If that had happened, he never would have experienced the problem. It's included as part of our troubleshooting steps and our training for this reason - it's one of the first things we should be checking. It's not overly common, but there's always an edge case where it might be the cause of the problem. It's something I'll be bringing up in training this arvo, with the expectation that it shouldn't be a problem moving forward.





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  Reply # 2184226 20-Feb-2019 10:54
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BigPipeNZ:

 

@BarTender The system we have in place in terms of re-authentication every four hours is infinitely better than the previous situation where it just wouldn't authenticate at all. It's not perfect, but it's a welcome improvement from our perspective.

 

To be fair, the far simpler solution to this is that the information should be added to our authentication systems properly in the first place. It's part of the process when we place your order, but it was missed with Nathan's connection. If that had happened, he never would have experienced the problem. It's included as part of our troubleshooting steps and our training for this reason - it's one of the first things we should be checking. It's not overly common, but there's always an edge case where it might be the cause of the problem. It's something I'll be bringing up in training this arvo, with the expectation that it shouldn't be a problem moving forward.

 

 

You should ask to get emailed the Anonymous reports. I wrote a cron job that emails people in the correct team daily the number of Anonymous users on the network and all the information required for remediation.

 

Un-provisioned users have had service on the Spark side (not when Bigpipe ran their own stack as that was completely different and I had no visibility of it) since my code changes went in and all customers were moved off the old authentication stack where everyone had a "sticky" IP to a true dynamic IP each time they re-authenticated and were allocated an IP address from the pool on the BNG. 

 

That all changed around 2014 from memory when the authentication stack I built was progressively rolled out across the country for Spark.






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BigPipe

  Reply # 2184242 20-Feb-2019 11:20
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Not a bad call. I have a feeling that might have already been investigated, but it's definitely worth bringing up again.





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