I'll preface this by saying that this rant is almost completely the fault of Chorus, not Bigpipe. But I feel IPSs could do a better job of communicating and setting expectations so this process doesn't come as a surprise and frustration. The initial communications we had from Bigpipe gave me the impression this would all be done in a matter of weeks.
I ordered a fibre connection from BigPipe at the beginning of May.
My property is on a cross-lease, so there was a delay required in order to get consent from my neighbour as the install will have to go beside our shared driveway. But then once consent was received, they required an additional delay of many weeks to allow for any objections to be lodged from neighbours. The only neighbour affected had already given consent, so what's the purpose of this delay? Surely the one person who's already happily consented it not going to turn around and lodge an objection the next week?
Just in the last few days, we've (finally!) come out of the wait period for consent and have moved into the "Network Build" phase. Apparently, this is going to take more than another month. They've given me the expected completion date of August 1st. What exactly is "Network Build". The fibre has already been installed on our street and sitting just outside our property. I don't understand what other construction is required before the install into our property.
We do not get a Chorus tech out here to assess the install until sometime after this date, and then of course there will be another delay between the assessment and the actual install date.
By the time this is all wrapped up, we could be approaching 3-4 months since I ordered the connection. I this normal?
I've heard of other people who've gotten an install within a week or two of ordering it. But the "network build" delay itself is longer than that!?
Am I having a particularly unlucky experience or does every fibre install have these delays? Is there anything I can do to speed things up?
I can't believe Chorus thinks a 4-month install process is going to be satisfactory to anyone.