Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




8 posts

Wannabe Geek


# 257353 27-Sep-2019 13:38
Send private message quote this post

So I've been with BigPipe for over 4 years now and only had minor routing issues, overall it's been pretty good. In a month I'm moving house so I assume the new tenants have arranged to get their internet connected as I got an email about another ISP requesting my connection. This is all pretty normal except in the email It talks about my Skinny connection even though the email is from BigPipe. I've never even had any business with Skinny, nor has anyone in my family. What happened next was I got an email from Skinny themselves which was almost identical to the one from BigPipe. Both emails are from the somebody with the same name too and also had the same case ID reference number at the bottom too. I'm guessing they are all run under Spark or something, not sure if this would breach the Privacy Act though since the companies shouldn't be sharing any of my personal information. Is this normal for BigPipe connections these days?

 

 

 

"Bigpipe" <support@bigpipe.co.nz> <support@bigpipe.co.nz>
11:14 (2 hours ago)
to me

 

Hi,

 

We’ve received a notification from Chorus that another ISP has requested your Skinny connection at STREET be disconnected. This is pretty common if someone has signed up for a connection at the wrong address or if you’re on the move.

 

I just wanted to check in with you to find out if you’re still using your connection with us?

 

If so that’s great, just reply back to this email ASAP and you won’t have any interruption of service. However, if you no longer need your connection let us know as well so we can sort things out on our end.

 

Look forward to hearing back from you!

 

Cheers,
Ian
The Bigpipe People

 

Did you know you can chat with us live? Feel free to head over to our website and hit up Mike who is located on the bottom right of our homepage.

 

Your case ID: ref:

 

 

 

Tech Support Skinny BroadBand <techsupport@skinny.co.nz>
11:23 (2 hours ago)
to me

 

Hi,

 

We’ve received a notification from Chorus that another ISP has requested your Skinny connection at STREET be disconnected. This is pretty common if someone has signed up for a connection at the wrong address or if you’re on the move.

 

I just wanted to check in with you to find out if you’re still using your connection with us?

 

If so that’s great, just reply back to this email ASAP and you won’t have any interruption of service. However, if you no longer need your connection let us know as well so we can sort things out on our end.

 

Look forward to hearing back from you!

 

Cheers,
Ian
The team at Skinny Broadband

 

Your case ID: ref:

 

 

 

 

 


Create new topic
BDFL - Memuneh
64658 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 2325999 27-Sep-2019 13:46
Send private message quote this post

Yes, same parent company - Spark.

 

The problem is that you have to work with your ISP to make sure they don't end up disconnecting you straight away even before you move.





716 posts

Ultimate Geek


  # 2326000 27-Sep-2019 13:46
Send private message quote this post

Skinny and Bigpipe are both owned by Spark, and both use Spark's network. 


 
 
 
 


'That VDSL Cat'
11016 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2326002 27-Sep-2019 13:46
Send private message quote this post

@BigpipeNZ all yours :)

 

Different Company, Some of the same Support staff for both.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




8 posts

Wannabe Geek


  # 2326030 27-Sep-2019 14:36
Send private message quote this post

Ok Thanks for the replies everyone, just thought it was weird two different companies both had my information, but I guess if they are both owned by Spark thats why. I've emailed them to let them know which date I need my connection too also. 


1170 posts

Uber Geek

Trusted
BigPipe

  # 2326072 27-Sep-2019 14:48
One person supports this post
Send private message quote this post

Hi guys, as others have already mentioned we do indeed have a close relationship with both Spark and Skinny.

 

Some aspects of our support systems and processes between Bigpipe and Skinny also overlap. Regarding privacy, in this case the staff member that sent the emails is skilled across both products and has made a mistake - sorry about that @nonahs.

 

Feel free to PM me your case ID (or account email address) so we can have a look as to what has happened here.





bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.