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zyo

464 posts

Ultimate Geek


  #2413468 6-Feb-2020 10:36
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CrashAndBurn:

zyo:


Recently talked to Bigpipe online chat because my contract is ending this month.


Was offered 3 months free plus a new modem for another 12 months.


 


Might be some inconsistency in training here.



How did you chat with them? Mike the chatbot wont let me talk to someone :(



I think you type human please and it will give you the option to connect to a customer rep.



61 posts

Master Geek


  #2413705 6-Feb-2020 16:18
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fwiw i got a response from BigPipe Billing today.  They have offered to switch me to a 12 month contract and give me 3 months free.

 

Working the prices out (as I had them wrong on my previous edit), thats only an average of $5 more per month than Orcon Gig over the 12 months, or only $66 per month on the 100/100 plan which is probably better for me.  

 

GG BigPipe, kept me as a customer :D


 
 
 
 


364 posts

Ultimate Geek


  #2413713 6-Feb-2020 17:07
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AndyR:

 

fwiw i got a response from BigPipe Billing today.  They have offered to switch me to a 12 month contract and give me 3 months free.

 

Working the prices out (as I had them wrong on my previous edit), thats only an average of $5 more per month than Orcon Gig over the 12 months, or only $66 per month on the 100/100 plan which is probably better for me.  

 

GG BigPipe, kept me as a customer :D

 

 

Have you had the 3 months free before? Sadly they won't give it to me so thinking about moving to 2 Degrees


6006 posts

Uber Geek

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  #2413717 6-Feb-2020 17:17
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quickymart:

I wouldn't go near Trustpower - their cancellation fees are quite high. Friends don't let friends join Trustpower.



@quickymart 110% correct and add My Republic

4923 posts

Uber Geek


  #2413819 6-Feb-2020 19:33
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Yep, and Contact and Nova as well John :)


zyo

464 posts

Ultimate Geek


  #2413826 6-Feb-2020 19:46
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Shouldn't HD be on the list as well? Or are they okay now.

3516 posts

Uber Geek


  #2413879 6-Feb-2020 22:03
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What about us customers who are never ending contracts? How the F are we suppose to get 3 months and a Router? Im still really pissy about it because Ive been with them so long and everyone else gets a deal except their long term customers. Would appreciate an answer on here about what to do. Sounds like 2 degrees is worth a look?


 
 
 
 


zyo

464 posts

Ultimate Geek


  #2413892 6-Feb-2020 22:20
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TeaLeaf:

What about us customers who are never ending contracts? How the F are we suppose to get 3 months and a Router? Im still really pissy about it because Ive been with them so long and everyone else gets a deal except their long term customers. Would appreciate an answer on here about what to do. Sounds like 2 degrees is worth a look?



Did you read the previous posts?
If you are not on a contract contact their online support, re-sign for 12 months and you get 3 months free plus a router

Then rinse n repeat in another 12 months.

364 posts

Ultimate Geek


  #2413930 7-Feb-2020 05:38
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zyo:
TeaLeaf:

 

What about us customers who are never ending contracts? How the F are we suppose to get 3 months and a Router? Im still really pissy about it because Ive been with them so long and everyone else gets a deal except their long term customers. Would appreciate an answer on here about what to do. Sounds like 2 degrees is worth a look?

 



Did you read the previous posts?
If you are not on a contract contact their online support, re-sign for 12 months and you get 3 months free plus a router

Then rinse n repeat in another 12 months.

 

Just a reminder that this is what I was trying to achieve however it seems it is a hit or miss depending on who you talk to and since they wont let me re-sign to get the same deal I have no choice but to move elsewhere. The Orcon offer from Geekzone via Glimp seems to be the cheapest on a yearly basis followed by 2 Degrees.


3516 posts

Uber Geek


  #2414290 7-Feb-2020 15:54
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CrashAndBurn:

 

zyo:
TeaLeaf:

 

What about us customers who are never ending contracts? How the F are we suppose to get 3 months and a Router? Im still really pissy about it because Ive been with them so long and everyone else gets a deal except their long term customers. Would appreciate an answer on here about what to do. Sounds like 2 degrees is worth a look?

 



Did you read the previous posts?
If you are not on a contract contact their online support, re-sign for 12 months and you get 3 months free plus a router

Then rinse n repeat in another 12 months.

 

Just a reminder that this is what I was trying to achieve however it seems it is a hit or miss depending on who you talk to and since they wont let me re-sign to get the same deal I have no choice but to move elsewhere. The Orcon offer from Geekzone via Glimp seems to be the cheapest on a yearly basis followed by 2 Degrees.

 



Yep I did, but did you not read below? Its not a garuntee, every customer service rep has a different policy.

 

I thought WP had a BigPipe rep, WTHeck island are they?


3137 posts

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  #2414297 7-Feb-2020 16:03
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TeaLeaf:

CrashAndBurn:


zyo:
TeaLeaf:


What about us customers who are never ending contracts? How the F are we suppose to get 3 months and a Router? Im still really pissy about it because Ive been with them so long and everyone else gets a deal except their long term customers. Would appreciate an answer on here about what to do. Sounds like 2 degrees is worth a look?




Did you read the previous posts?
If you are not on a contract contact their online support, re-sign for 12 months and you get 3 months free plus a router

Then rinse n repeat in another 12 months.


Just a reminder that this is what I was trying to achieve however it seems it is a hit or miss depending on who you talk to and since they wont let me re-sign to get the same deal I have no choice but to move elsewhere. The Orcon offer from Geekzone via Glimp seems to be the cheapest on a yearly basis followed by 2 Degrees.




Yep I did, but did you not read below? Its not a garuntee, every customer service rep has a different policy.


I thought WP had a BigPipe rep, WTHeck island are they?



This isn't a support channel for any ISP. If you want them to engage try Twitter or Facebook.

3516 posts

Uber Geek


  #2414298 7-Feb-2020 16:07
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CrashAndBurn:

 

zyo:

 

Recently talked to Bigpipe online chat because my contract is ending this month.

 

Was offered 3 months free plus a new modem for another 12 months.

 

 

 

Might be some inconsistency in training here.

 

 

How did you chat with them? Mike the chatbot wont let me talk to someone :(

 



How did you do this, the chat is a bot?


3516 posts

Uber Geek


  #2414299 7-Feb-2020 16:08
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Handle9:
TeaLeaf:

 

 

 



This isn't a support channel for any ISP. If you want them to engage try Twitter or Facebook.


Plenty of ISP reps do help out on here though.


3137 posts

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  #2414300 7-Feb-2020 16:14
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TeaLeaf:

Handle9:
TeaLeaf:


 




This isn't a support channel for any ISP. If you want them to engage try Twitter or Facebook.


Plenty of ISP reps do help out on here though.


Unofficially, in their own time and generally on technical topics. There shouldn't be an expectation that you'll get support here, especially on pricing.

3516 posts

Uber Geek


  #2414317 7-Feb-2020 16:48
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well they just said disconnect and sign up as new customer so thats what Im doing.

How important is static IP? $45 charge


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