Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

125 posts

Master Geek
+1 received by user: 5

Topic # 146897 2-Jun-2014 10:06
Send private message

Is there an official agent for Fitbit in NZ?

I purchased a FitBit Flex from LX2001 on TradMe in the belief that they were an official agent and would provide support.
After a couple of months my band broke and I emailed them a picture asking about warranty.
They advised that I had to send the band back to them to claim the warranty.
I sent it back by ordinary mail as I didnt see the point in sending a $12 courier package for a 50cent band.

They claimed they have never received it, and now want me to spend $48 to buy a pack of spare wristbands, on top of the $150 I spent to buy the now useless fitbit flex. :(

Create new topic
13646 posts

Uber Geek
+1 received by user: 2351


  Reply # 1057812 2-Jun-2014 10:12
Send private message

ebay for a new wrist band

AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer

2933 posts

Uber Geek
+1 received by user: 428


  Reply # 1057819 2-Jun-2014 10:27
Send private message

According to Fitbit, their returns/warranty process is to open a case at and they give you an address to which you send the goods you need repaired.  You could always open a case and see if they will come to the party and send you new wrist bands?


1315 posts

Uber Geek
+1 received by user: 75


  Reply # 1059227 4-Jun-2014 15:55
Send private message

125 posts

Master Geek
+1 received by user: 5

  Reply # 1059244 4-Jun-2014 16:56
Send private message

Thanks Kyanar, I contacted Fit it directly from your link, and they are sending me a replacement band directly.
I think LX2001 trader on trademe was just trying to fob me off. Be careful about trading with this guy.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48

Oppo R11s: high-end Android, budget price
Posted 27-Feb-2018 16:27

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.