From the above:
Following the announcement last night from PM Jacinda Ardern with regards to the Coronavirus pandemic, we believe we need to make a preemptive move in regards to our concerts for the next two weeks. So it is with sincere regret that John and I have decided to temporarily suspend the following concerts presented by Operatunity effective immediately.
We are a company who has a duty of care to keep our customers and staff safe. Our company has been built on integrity in business and genuine care of our senior population. Every day we deal with the more mature members of society who are, according to all statistics, the most susceptible to COVID-19. With this in mind we need to mitigate risk and make a strong decision to ensure your health and safety.
Ultimately this is a decision based on care of people and not business.
… We kindly ask ticket holders to keep their tickets until they receive further instructions. Your tickets will remain valid until the exchange procedure is established by us. There will be no refunds but we will work hard to ensure that you are able to use your credit, either to see Glenn Miller at a rescheduled date or another show of your choice.
Operatunity not only put on great musical concerts throughout the country, but they also host several overseas trips. The last Operatunity concert we went to was lovely and had about 450 people there.
However, their decision not to give any refunds for concerts that people have paid in advance for, is perhaps not so good, but they are quite a small company and I guess they need the cash to maintain cash flow and commitments.
This raises the point of whether companies which have received money in advance for concerts should be obliged to refund in full monies paid in advance if the concerts are cancelled? It's not quite so good saying that you can transfer your tickets to a future concert if you have no idea whether these concerts will in fact go ahead. So, what do you think of this situation, should Operatunity be legally obliged to make refunds if these are requested?