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568 posts

Ultimate Geek

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  #2448641 28-Mar-2020 10:45
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Does anybody know if Countdown is allowing people to skip the queue; if there is one, for customers who've ordered online and are there for pickup?

I placed an online order early this week for pickup tomorrow.

This is also the very first time I'm using this service.

4657 posts

Uber Geek

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  #2448643 28-Mar-2020 10:53
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Well, I arrived at New World Thorndon at 8:15am and it took about half an hour to get through the queue. When I arrived at the front of the queue I had to hold until I was invited forward, then I was required to apply hand sanitiser and take a trolley from a staff member who disinfected the handle before handing it over to me.

 

Despite the crowd controls there were still a significant number of people inside. Consistently maintaining 2m separation was pretty much impossible, but 1m was achievable with significant effort. The shelves seemed generally well stocked, except for pasta, pasta sauces, and stir-fry sauces.

 

The checkout situation was a bit awkward because they directed me to an express checkout despite the fact that I clearly had far more than ten items. The checkout operator had insufficient space to work in so I started to help her by loading scanned items back into my trolley, but then I started to get the sense that she was uncomfortable that I was getting to close to her.

 

Overall a very strange and unsettling experience. 


 
 
 
 


696 posts

Ultimate Geek


  #2448650 28-Mar-2020 11:00
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Went to Pak-n-Save Papanui at 7am this morning. All very civilised, no queue, plenty of parks. There were quite a few staff on duty, some in gloves and masks, some just masks, and others with no PPE. 

 

Shoppers also a mix of PPE. We wore gloves. One guy had a half face respirator on. People kept well separated from each other.

 

Most shelves were fairly well stocked.


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  #2448651 28-Mar-2020 11:05
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alasta:

 

Well, I arrived at New World Thorndon at 8:15am and it took about half an hour to get through the queue. When I arrived at the front of the queue I had to hold until I was invited forward, then I was required to apply hand sanitiser and take a trolley from a staff member who disinfected the handle before handing it over to me.

 

Despite the crowd controls there were still a significant number of people inside. Consistently maintaining 2m separation was pretty much impossible, but 1m was achievable with significant effort. The shelves seemed generally well stocked, except for pasta, pasta sauces, and stir-fry sauces.

 

The checkout situation was a bit awkward because they directed me to an express checkout despite the fact that I clearly had far more than ten items. The checkout operator had insufficient space to work in so I started to help her by loading scanned items back into my trolley, but then I started to get the sense that she was uncomfortable that I was getting to close to her.

 

Overall a very strange and unsettling experience. 

 

 

My NW Wigram experience was quite different, this was about 4pm yesterday. Line up outside 2 meters apart, allowed in, grab a trolley from the trolley area. Unload onto checkout area as usual, but I had to load my own trolley and not allowed to use my bags, till in the foyer area or outside. No sanitising. Some stocks were low but overall ok. 

 

Maybe early morning is rush time as many seek to avoid perceived massive empty shelves? 

 

I found it ok. If I found it quite inconvenient, id still be ok with it.


245 posts

Master Geek


  #2448679 28-Mar-2020 11:35
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Supermarket

 

Went to Countdown on Liverpool Street here in Hamilton, as it tends to be quieter than the Pak'n'Save down the road. Must've been around 650pm on Thursday. Walked right in with my gloves and mask (I'm not taking any risks / act as if you have Covid-19) and the shop was generally quiet. 

 

Overall, standard experience. Mixture of people wearing gloves, some wearing gloves and mask, and some having no added protection. Tried my best to keep a 2m distance between myself and others, but some people don’t care and walk right next to you. Surprised by staff in this regard especially. I thought they would do their best to maintain that distance, but no.

 

Most products were on the shelf. Don’t eat bread so don’t know about that, but plenty of milk, plenty of fruit and vegetables, and plenty of canned items. Not as many specials these days, however. Especially with meat.

 

Was confused at first at the checkout. Kept asking questions such as; can I pack my shopping while you put it there? Can I walk on the other side? Is there a limit on this item? Figured it out in the end.

 

Didn’t see any sanitisers to use when you first walk in. Pak’n’save had washing bays on entry and exit went I visited a week ago before lockdown.

 

Exercise

 

Been doing 30-minute bodyweight workouts on youtube. Raining sweat into the carpet by the end of it.  We make sure we get up for at least 1 minute per hour and do some quick exercises. Too easy to be a couch potato in these times, especially living in an apartment.

 

 

 

 

 

 

 

 


194 posts

Master Geek


  #2448681 28-Mar-2020 11:36
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Pretty good shop at Countdown Metro in Auckland CBD this morning.

 

I got there at about 840 am and there was a queue outside but everyone was respecting social distancing. There were a couple of staff outside queue managing and a security guard.

 

Once 9 am came they were letting enough people in to ensure they could manage distancing effectively, I got in the store pretty much within 5 minutes. Shelves were well stocked, the only stuff missing was flour, cleaning wipes and most of the pasta although good selection of Macro organic. I was even surprised to see hand sanitiser 🤣 Lots of fruit, vege and meat. Staff very smily and chirpy. Customers I saw around were social distancing too. Nothing much to report apart from there being a cop outside the store as I was leaving (no police presence before). No panic buying like I'd seen earlier this month.

 

Overall very impressed on how this Countdown is handling it so far!


5963 posts

Uber Geek


  #2448692 28-Mar-2020 11:58
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kiwiharry: Does anybody know if Countdown is allowing people to skip the queue; if there is one, for customers who've ordered online and are there for pickup?

 

Countdown have priority assistance for elderly/vulnerable. Details at https://shop.countdown.co.nz/shop/content/priority-assistance

 

Foodstuffs are priority hours/queues for emergency services workers in uniform or with ID https://www.tvnz.co.nz/one-news/new-zealand/medical-emergency-services-staff-get-priority-foodstuffs-supermarkets-help-fight-coronavirus


 
 
 
 


321 posts

Ultimate Geek


  #2448721 28-Mar-2020 12:13
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Quite surprised so many have needed to go to the supermarket so soon after lockdown. I planned my buy before lockdown to last 2 weeks or until the milk hit its use by date.


372 posts

Ultimate Geek


  #2448740 28-Mar-2020 12:20
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Mahon:

 

Quite surprised so many have needed to go to the supermarket so soon after lockdown. I planned my buy before lockdown to last 2 weeks or until the milk hit its use by date.

 

 

I deliberately delayed until the lockdown had started to avoid the excessive crowds buying their essential goods 🤣

 

The risk seemed far higher then than pausing till this morning. Went to my local Pak'n'Save in Masterton; not at all busy; no queue for entry but entrance was manned. The experience was similar to what other people have reported and the staff were excellent at shepherding people through with wipe downs of every surface in between customers.

 

A strange experience overall but definitely a safer experience than the crush before lockdown.


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  #2448742 28-Mar-2020 12:21
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kiwiharry: Does anybody know if Countdown is allowing people to skip the queue; if there is one, for customers who've ordered online and are there for pickup?

I placed an online order early this week for pickup tomorrow.

This is also the very first time I'm using this service.

 

Essential workers like doctors, nurses and other front line staff are not required to wait in line. Some of those people may only have 1-2 hours a week to do those things right now, they should not need to wait. 

 

 


568 posts

Ultimate Geek

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  #2448758 28-Mar-2020 12:42
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RunningMan:

kiwiharry: Does anybody know if Countdown is allowing people to skip the queue; if there is one, for customers who've ordered online and are there for pickup?


Countdown have priority assistance for elderly/vulnerable. Details at https://shop.countdown.co.nz/shop/content/priority-assistance


Foodstuffs are priority hours/queues for emergency services workers in uniform or with ID https://www.tvnz.co.nz/one-news/new-zealand/medical-emergency-services-staff-get-priority-foodstuffs-supermarkets-help-fight-coronavirus



Yeah was reading about priority assistance this morning. We may need to apply for that in the near future. My son was tested on Thursday for Covid-19 so he's currently in stock isolation and the remainder of us in our family bubble could be in strict isolation too if he is positive. Tests results take up to 5 days.

As for my online order pickup tomorrow, it is a scheduled time for pickup, but will undoubtedly find out when I get there if I do need to queue. Hopefully best case scenario is no queue.

1291 posts

Uber Geek

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  #2448761 28-Mar-2020 12:45
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cshwone:

 

Mahon:

 

Quite surprised so many have needed to go to the supermarket so soon after lockdown. I planned my buy before lockdown to last 2 weeks or until the milk hit its use by date.

 

 

I deliberately delayed until the lockdown had started to avoid the excessive crowds buying their essential goods 🤣

 

 

Last weekend the the country had a few dozen cases. When your milk goes off it's going to be thousand(s) of known cases.

 

I had no worries mingling with a clean crowd yesterday. That's why I went early in lockdown. Next time I go out it's going to be more of a cross between supermarket sweep and zombieland.


816 posts

Ultimate Geek


  #2448766 28-Mar-2020 12:55
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Shopping:

 

Similar to cshwone above, I delayed my regular shop until after lockdown once the panic had reduced and people were at the point where they can't physically fit any more groceries in their houses so aren't buying more. :-p

 

Went to Pak n Save on opening at 0900 Friday.  What appeared to be a massive queue turned out to be about 50 people spaced at 2m intervals.  Other than the usual scrum in the vege section where it's a forced crush point, people were mostly spread out throughout the store.  Only thing missing totally was flour.  Everything else in stock.

 

Disappointingly, they'd turned off the scanners for ShopnGo which seemed to be counterproductive to minimising contact and handling.

 

Some wearing masks, some masks and gloves, others neither.  Incidentally, wearing a standard dust mask in such a way that one can see inside it isn't really gonna do you any good.  But whatever makes you happy.
My understanding of the masks was that they are more benefit for containing the virus, as in, keeping it in, rather than keeping it out (health professionals aside).

 

Exercise:

 

Been sticking to my running schedule, though might increase to every second day instead of 3 times a week.  Usually go for between 1 and 2 hours semi trail.  So footpaths, riverbank trails, trig track etc.  Most trails are open rather than closed in bush tracks, so there's room to pass.  More people out than the usual regulars.

 

Can't go climbing as the climbing gym is closed for obvious reasons.  Running Coach will be providing some home based strength exercises though.

 

Other potential exercise:
Throwing my toys.
Jumping to conclusions.
Bouncing off the walls.
Rolling my eyes.





372 posts

Ultimate Geek


  #2448787 28-Mar-2020 13:01
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kiwiharry:

 



Yeah was reading about priority assistance this morning. We may need to apply for that in the near future. My son was tested on Thursday for Covid-19 so he's currently in stock isolation and the remainder of us in our family bubble could be in strict isolation too if he is positive. Tests results take up to 5 days.

As for my online order pickup tomorrow, it is a scheduled time for pickup, but will undoubtedly find out when I get there if I do need to queue. Hopefully best case scenario is no queue.

 

So if there is a chance you may need to go into isolation should you really be heading to the supermarket tomorrow?


568 posts

Ultimate Geek

Subscriber

  #2448799 28-Mar-2020 13:16
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cshwone:

kiwiharry:


Yeah was reading about priority assistance this morning. We may need to apply for that in the near future. My son was tested on Thursday for Covid-19 so he's currently in stock isolation and the remainder of us in our family bubble could be in strict isolation too if he is positive. Tests results take up to 5 days.

As for my online order pickup tomorrow, it is a scheduled time for pickup, but will undoubtedly find out when I get there if I do need to queue. Hopefully best case scenario is no queue.


So if there is a chance you may need to go into isolation should you really be heading to the supermarket tomorrow?


The MOH advice sheet my son was given, says family to only go into strict isolation if test comes back positive. I will wear mask and gloves as a precaution. My order was placed on Monday with tomorrow as earliest pickup.

The priority assistance that Countdown offers is available to those with confimed positive Covid-19 test result.

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