Auckland Transport: Hop & Snapper. Whats the real issue

Forums › Transport (cars, bikes and boats) › Auckland Transport: Hop & Snapper. Whats the real issue

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Ultimate Geek

#676540 24-Aug-2012 18:21

Auckland Transport have just solved all interoperability problems with Snapper by simply making it go away:
Auckland Transport unhooks Snapper

1080p

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Uber Geek
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#676549 24-Aug-2012 18:47

A non-404ing link.

Kyanar

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#676571 24-Aug-2012 20:12

Did the Herald research that article at all?

But Snapper - which won the major contract to supply the Auckland Transport integrated ticketing system for HOP cards and readers - could not meet that deadline.

Auckland Transport chief executive David Warburton this afternoon announced the termination, and said Auckland Transport had made a commitment with French company Thales to deliver an alternative solution.

k1w33d

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Master Geek

#676575 24-Aug-2012 20:14

Google Wallet is the answer

Kyanar

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#676579 24-Aug-2012 20:18

k1w33d: Google Wallet is the answer

Absolutely out of the question. Google's sole reason for existence is to collect as much data on individuals as possible, and I would be furious if the council essentially gave them Auckland's entire public transport patronage to datamine. Google Wallet can stay away.

848westcoast

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Geek

#676592 24-Aug-2012 21:26

Linuxluver:

I don't have much faith in the court of public opinion at the moment. It is lead by the nose by the right-wing Irish multi-national that owns APN and the right-wing Australian multi-national that owns Fairfax. Fairfax's largest shareholder is Gina Rinehart, the mining billionaire, who wants seats on the Board while REFUSING to sign a declaration she won't interfere with editorial content. She wants the media she owns to promote mining...and ignore any negative consequences of mining. She thinks climate change is a lie...and so on. Ignorant redneck billionaire rampant in a media china shop.

Not much hope for informed public opinion, I'm afraid. You have to do your own homework from source documents...and most people these days can't even read them because they lack the background to understand what they are looking at.

The only Kiwi-owned 'mass' media are TVNZ and Radio NZ and this government is doing the best to choke the life out of them for the benefit of their mates at Mediaworks and Sky (again...both foreign-owned).

RNZ hasn't had a funding increase in 3 years. The government shut down completely TVNZ7...who were doing a reasonably good job of making serious public affairs programming for people who want to know what's really going on. TVNZ had its public service charter torn up and shat upon. They are now there ONLY to make money.

You can only be 'even-handed' about party affiliation if you don't know who has been doing all these terrible things.

It's the National Party. They really should be called the "Multi-National 1% Farmer Party" because that is who they really look after.

That's about as even-handed as you can be with an obviously guilty party. Name and shame.

Fairfax right-wing? Surely you jest.

k1w33d

138 posts

Master Geek

#676626 24-Aug-2012 22:54

Kyanar:
k1w33d: Google Wallet is the answer

Absolutely out of the question. Google's sole reason for existence is to collect as much data on individuals as possible, and I would be furious if the council essentially gave them Auckland's entire public transport patronage to datamine. Google Wallet can stay away.

Convenience will always come at a price

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ajobbins

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#676641 25-Aug-2012 00:01

Snapper media release:

https://www.snapper.co.nz/newsroom/2012/08/24/snapper-media-release/

I think the next wee while is going to be very interesting as the truth comes out!

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oxnsox

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#676677 25-Aug-2012 07:57

ajobbins: Snapper media release:

https://www.snapper.co.nz/newsroom/2012/08/24/snapper-media-release/

I think the next wee while is going to be very interesting as the truth comes out!

Clearly they're very peeved.

Some media channel really needs to apply a proper journalistic investigation to this, but I suspect the disinterested Auckland public means it may never happen

freitasm

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#676678 25-Aug-2012 08:02

oxnsox:
ajobbins: Snapper media release:

https://www.snapper.co.nz/newsroom/2012/08/24/snapper-media-release/

I think the next wee while is going to be very interesting as the truth comes out!

Clearly they're very peeved.

Some media channel really needs to apply a proper journalistic investigation to this, but I suspect the disinterested Auckland public means it may never happen

This is the truth.

I've just received it, so I will post in its entire form here:

Wellington-based Snapper Services Limited (Snapper) today confirmed that it had received notice from Auckland Transport purporting to terminate the Participation Agreement signed in November 2010.

Snapper maintains it has been wrongly blamed for delays in the introduction of Auckland’s Integrated Fares System (AIFS).

“The fault lies with Auckland Transport, New Zealand Transport Agency (NZTA), and the French multinational Thales for not providing the critical components for successful integration” Snapper Chair Rhoda Phillippo said tonight.

“Over the course of the last few months Snapper and Auckland Transport have been discussing Snapper’s role in the AIFS project. Auckland Transport has been concerned about its ability to deliver a complex multi-party integrated fare system. “The parties had been working over the course of the last two weeks on next steps but were unable to reach agreement”.

As a result, Auckland Transport has announced that they will engage French multinational Thales to develop and roll out a bus solution for all Auckland bus operators by April 2013 at a cost of over $12 million.

Rhoda said “We are naturally disappointed by this decision, as we have invested significant capital and effort to develop the Snapper system, which is currently the only operational integrated ticketing and payments solution in New Zealand. We are frustrated that critical components for our integration work that we needed from Auckland Transport, NZTA and Thales have consistently not been made available to us. Snapper put forward a plan in April that would have delivered by 30 November, but Auckland Transport never took the decisions and steps it needed to take for that plan to be implemented.”

“Auckland Transport is being disingenuous with its attempt to position Snapper as the reason that the AIFS project is delayed. Delivery of the AIFS system was the responsibility of Auckland Transport, with their partner NZTA and their prime contractor Thales. Snapper’s role was limited to integrating with that system, and the reality is that the AIFS system has not yet been built. What Auckland Transport also fail to mention is that of their $100m spent to date on this project, Snapper has never received any compensation for its integration efforts. Auckland Transport are solely accountable for the design, systems integration and delivery of this project”.

“Snapper is ready to deliver a fully compliant and integrated system as soon as Auckland Transport address fundamental capability and project management gaps – something they are unlikely to do until they acknowledge they have a problem.”

“The ultimate cost of this decision by Auckland Transport for Auckland ratepayers is likely to be significant when compared with the commercial investment that Snapper has made to date and were willing to continue to invest until the project completed”.

“Snapper’s clear legal position is that it has not breached its contract with Auckland Transport, so Auckland Transport cannot terminate the contract. All necessary legal steps will be taken to recover losses arising from the wrongful termination.”

The HopSnapper solution has proved to be a worthy solution as it has enabled Auckland Transport to meet its Rugby World Cup electronic ticketing commitments and improved service in Auckland. Snapper and NZBus will continue to operate HopSnapper and support the ca. 200,000 cards on issue to customers in Auckland.

Rhoda maintains that Snapper remains a successful option. “New Zealand’s regions want a choice of how they deploy integrated ticketing for their customers. The Auckland system is expensive and complex and may not be appropriate for smaller regions with less public transport patronage. Snapper will continue to offer its services in these regions where it makes economic sense. Snapper’s existing business in Wellington remains a key focus as do other projects including Parking and Mobile Payments where Snapper has established a clear leadership position with partner 2Degrees.”

In the interim, NZBus and Snapper will continue to focus on ensuring they provide excellent services for Auckland passengers.

Rhoda Phillippo
Chair, Snapper Services Limited

old3eyes

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#676682 25-Aug-2012 08:24

Just got this email from AT this morning.

"Here's some news regarding the final stages of getting Auckland ready for the full integrated ticketing system.

Auckland Transport is introducing a new prepay smartcard which will let you travel on all public transport using one card. This card will be called the Auckland Transport HOP card (AT HOP) and will ultimately be the single card used for travel on Auckland’s trains, ferry and bus services.

The AT HOP card will be introduced on train services on 28 October this year, with ferry services added on 30 November.

This does mean there will be two HOP cards in Auckland for a period of time, the AT HOP card for use on trains and ferries and the HOP Snapper card for use on NZ Bus services.

There will be no change to how you currently use your HOP Snapper card on NZ Bus services but eventually your HOP Snapper card will be phased out and replaced for free with the new AT HOP card when NZ Bus services become part of the integrated ticketing system.

We will continue to update you on progress.

AT HOP card: for use on trains from 28 October followed by ferries from 30 November and buses at a later date.

HOP Snapper card: for use on NZ Bus services only until full integration of the new AT HOP card

Important changes for rail passengers to note

Leading up to the introduction of integrated ticketing on trains at the end of October, a number of changes will be made to train ticketing."

http://engage.ubiquity.co.nz/mail/view/cK9ukzimlE6GbgjPUEkq1g

Regards,

Old3eyes

allan

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#676683 25-Aug-2012 08:27

Yes, pretty difficult to integrate with something not built yet.

freitasm

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#676685 25-Aug-2012 08:30

In 12 months we will hear all about AKL NOT HAVING A BUS SYSTEM and how it's Snapper's fault - by then all these AKL folks will be retired and have nothing to say...

freitasm

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#676687 25-Aug-2012 08:52

I have sent a second email about the Snapper event in Wellington this week - it's about the Touch2Pay but there'll be Snapper people there ;)

If you're in Wellington but did not receive the emails then your user profile is not listing a city, or you have opted out of receiving emails from us.

spacedog

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Ultimate Geek

#676697 25-Aug-2012 09:15

freitasm: In 12 months we will hear all about AKL NOT HAVING A BUS SYSTEM and how it's Snapper's fault - by then all these AKL folks will be retired and have nothing to say...

AKL not having a bus system?

Hyperbole, much?

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