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  Reply # 1841273 8-Aug-2017 16:28
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ludez: 

It's dragged on awhile now and I'm over it, I want my car up to spec and safe.

Any ideas on what to do?

 

Given there seem to be some quite big faults, aren't you worried about the overall condition in general? 

 

Not sure if you're entitled to ask for a full refund, but thats what I'd be aiming for. 


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  Reply # 1841279 8-Aug-2017 16:31
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I would be surprised if it met the Lemon status just yet, but if it were me, I'd have it inspected, and find out what else you might be up for. You only chance with in inspection, is getting them to rectify things "obviously" outside of a car of it's age and mileage. 


 
 
 
 




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  Reply # 1841308 8-Aug-2017 16:57
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surfisup1000:

ludez: 

It's dragged on awhile now and I'm over it, I want my car up to spec and safe.

Any ideas on what to do?


Given there seem to be some quite big faults, aren't you worried about the overall condition in general? 


Not sure if you're entitled to ask for a full refund, but thats what I'd be aiming for. 


Not sure how that would work given I traded my car in?




Ludez



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  Reply # 1841310 8-Aug-2017 16:58
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networkn:

ajobbins:


Did you have the car independently inspected prior to purchase? Unless there is some kind of mechanical warranty on the car, and it was sold with a (and is up to standard) WOF, I'm not sure the dealer has any obligation to help you other than out of goodwill.


 



 


That is categorically incorrect. CGA covers this. 


The OP needs to write to the dealer, outlining his version of events, with a copy of any documentation he has collected and advise them you require them to rectify the issues outlined as faults, to accepted industry standards, and give him 14 days to comply. 


Tell him after this period you intend to take it further using DT and lodging a complaint with the LMVD Organization.


Be calm, polite professional but firm with your communication. Try and keep emotions out of it. If you are unsure, write it, put it down and sleep on it, and read it in the morning. 


Thanks I've done that now, no rudeness just straight to the point outlining the issues I want remedied




Ludez

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  Reply # 1841316 8-Aug-2017 17:12
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ludez:
surfisup1000:

 

ludez: 

It's dragged on awhile now and I'm over it, I want my car up to spec and safe.

Any ideas on what to do?

 

 

 

Given there seem to be some quite big faults, aren't you worried about the overall condition in general? 

 

 

 

Not sure if you're entitled to ask for a full refund, but thats what I'd be aiming for. 

 


Not sure how that would work given I traded my car in?

 

Well what did you get for the trade-in? You can probable figure out a reasonable refund amount.   Give citizens advice a call, they can refer you to free legal advice as it seems that this is what you need. 

 

At the very least, I would get a really good mechanical check so you have good quality information on which you can make some decisions. 

 

I've had an issue with a car dealer in the past, I know it is stressful and the last thing you want to be doing is throwing money on checks and little repairs without knowing there is an end to the process. 

 

 




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  Reply # 1841318 8-Aug-2017 17:18
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The car is solid everywhere else. Really nice to drive etc. I'd rather keep it as finding another in my area is impossible.

But I'll pop into cab tomorrow thanks for all the help guys.




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  Reply # 1841337 8-Aug-2017 18:12
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BDFL - Memuneh
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  Reply # 1841346 8-Aug-2017 18:38
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 I bought a car, they wanted us to "buy a warranty" which is just an insurance - for them. We declined. Immediately after receiving it had transmission problems. Had a service done and they couldn't find anything. Problem slowly getting worse. 

 

We contacted seller and invoked the CGA. They said "Ok, we will fix" but never arranged a date. It was bad so we had it fixed with our own money ($3000 out of a $10000 car). We contacted the seller and they were going to deposit the money. It didn't show up so we went to Disputes.

 

When they got served they phoned us asking for a bank account. We gave it. This was a month before hearing. Five days before hearing they got a reminder from courts and contacted us again. Apparently their accounts dept wouldn't pay without the invoice - they simply didn't ask for one and no one was tracking it. Money showed up in my account a day before hearing, so we emailed the court and the seller asking the date to be cancelled.

 

Some sellers are just plain stupid. But if it's a problem that couldn't have developed in a short space of time, CGA them.







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  Reply # 1841362 8-Aug-2017 18:59
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freitasm:

 I bought a car, they wanted us to "buy a warranty" which is just an insurance - for them. We declined. Immediately after receiving it had transmission problems. Had a service done and they couldn't find anything. Problem slowly getting worse. 


We contacted seller and invoked the CGA. They said "Ok, we will fix" but never arranged a date. It was bad so we had it fixed with our own money ($3000 out of a $10000 car). We contacted the seller and they were going to deposit the money. It didn't show up so we went to Disputes.


When they got served they phoned us asking for a bank account. We gave it. This was a month before hearing. Five days before hearing they got a reminder from courts and contacted us again. Apparently their accounts dept wouldn't pay without the invoice - they simply didn't ask for one and no one was tracking it. Money showed up in my account a day before hearing, so we emailed the court and the seller asking the date to be cancelled.


Some sellers are just plain stupid. But if it's a problem that couldn't have developed in a short space of time, CGA them.


I
Thanks for that, it definitely didn't develop while I've owned it. Which is only 3+ weeks. Mentioned to him the same day, have emailed him and outlined what I want done. Will wait and see what he says




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  Reply # 1841415 8-Aug-2017 19:32
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ludez: The car was marketed specifically as being and having Bilstein suspension it's even on the rego. The issues we're not made clear to me and I would not have bought the vehicle knowing those faults.

Given that the whole marketing was the Bilstein and they are shot, that's not fit for purpose.


The suspension was the standard fitting by the factory for that model just in case there is any impression that the parts were fitted later and therefore haven't had as much wear.



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  Reply # 1841418 8-Aug-2017 19:36
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Bung:
ludez: The car was marketed specifically as being and having Bilstein suspension it's even on the rego. The issues we're not made clear to me and I would not have bought the vehicle knowing those faults.

Given that the whole marketing was the Bilstein and they are shot, that's not fit for purpose.


The suspension was the standard fitting by the factory for that model just in case there is any impression that the parts were fitted later and therefore haven't had as much wear.

Yeah I'm aware they are just a factory option, but promoting something that doesn't even work as it should is wrong.





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  Reply # 1841445 8-Aug-2017 20:42
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ludez: The car is solid everywhere else. Really nice to drive etc. I'd rather keep it as finding another in my area is impossible.

But I'll pop into cab tomorrow thanks for all the help guys.

 

What you want to be very careful about is not do anything that undermines your right to ultimately reject the car and seek a full refund. Communicate very clearly to them that for now you will allow them to fix but expect them to attend to the issue quickly. But don't dither around if the fixes don't work just because you are kind of attached to the car. You need to understand and observe s 20(1)(a) and (2) of the CGA. These say:

 

 

 

20 Loss of right to reject goods

 

(1)

 

The right to reject goods conferred by this Act shall not apply if—

 

(a)

 

the right is not exercised within a reasonable time within the meaning of subsection (2); ...

 

(2) In subsection (1)(a), the term reasonable time means a period from the time of supply of the goods in which it would be reasonable to expect the defect to become apparent having regard to—

 


(a) the type of goods:
(b)the use to which a consumer is likely to put them:
(c) the length of time for which it is reasonable for them to be used:
(d) the amount of use to which it is reasonable for them to be put before the defect becomes apparent.

 

 


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  Reply # 1843233 10-Aug-2017 09:18
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I was reading your post yesterday and the knocking noise problem sounded very similar to a friend of mines problem on his GTB a wee while ago. I forwarded the thread to him and he said it sounded like the same problem. He's not a GZ member so can't reply directly but he's flicking me some details which I will post.

 

Cut a long story short, if its the same issue it is the shocks and its not unsafe or dangerous (just annoying). Apparently a reasonably common problem. Winger and Subtech provided some advice for my mate which I will pass on. I think the options were to replace the shocks or put a cap on them so they dampened the noise (don't quote me on the solution).


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  Reply # 1843746 10-Aug-2017 19:38
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As per previous post - comments from friend with GTB...

 

I have a NZ new 2007 GT-SpecB Legacy. It was 3 years old when I bought it from Winger Subaru Greenlane. It had been serviced by Winger from new when I bought it. I continued to have it serviced from them until I too noticed a knocking noise whioe driving, shortly after buying it.
I had purchased an AutoSure warranty. When I took it back they said there is a known knocking noise in some Bilstein shocks. They assured me it was completely safe. I found the noise to be annoying though. I tried to claim on the AutoSure insurance and both Winger and AutoSure said though it makes a noise it's not considered faulty and again they assured me it was safe. Though they offered no solution to remove the noise. I wasn't completely satisfied with that. So I took my car to SubTech in Penrose. They specialise in Subaru's and they too assured me, the shocks are not faulty and are safe. They had a solution to remove the noise. I don't recall what they did, but they got the noise to stop. I do recall it not costing much, if at all, as they sorted it while doing a car service. Subsequently I've had SubTech service the car ever since. I still have the car, 6 years on, same shocks, the noise has never come back. It's passed all WoF's which I've always had done at VTNZ.


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  Reply # 1844757 10-Aug-2017 20:46
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Although I agree that dealer should be sorting this, but I can't help wonder. You said you noticed these issues on the way home after picking up the car. Did you not test drive it?


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