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# 222507 15-Aug-2017 07:39
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Ford is not making a lot of fans in Australia. First with Ford Mustang safety test, and then with their PowerShift Transmission.

"Ford is believed to have been caught off-guard by the crash tests because ANCAP and its European affiliate don’t usually assess sports cars.

However, the Mustang was tested because it is the fourth best-selling car in the Ford Australia line-up — and it outsells many other mainstream models that have been rated.

A total of four Mustang V8s were wrecked during the latest round of tests, two frontal and two side-on crashes at various speeds and angles.

The tests were conducted by its affiliate in Europe, but ANCAP says the results translate directly to models sold in Australia.

In North America, the Ford Mustang scores five stars for safety — but that rating is based on a full frontal crash test at 56kmh (35mph).

A statement from European NCAP said US crash tests were 'less wide-ranging'.

'Ford did not expect Euro NCAP to test the Mustang and chose not to fit safety technology in Europe (and other markets such as Australia) which is available to its American consumers. Such an attitude to safety should trouble Ford’s customers, whether they are buying a high powered muscle car or a regular family car,' said Euro NCAP."

http://www.dailytelegraph.com.au/technology/ford-mustang-slammed-after-scoring-two-stars-out-of-five-for-safety/news-story/332fa25b022c3165920cc314486487ea


"The ACCC has instituted proceedings against Ford Motor Company of Australia Limited (Ford) alleging that it engaged in unconscionable and misleading or deceptive conduct, and made false or misleading representations in its response to customer complaints.

The customer complaints were about Ford’s Focus, Fiesta and EcoSport vehicles supplied in Australia between 2011 and 2016, which featured a type of transmission known as PowerShift Transmission (PST).

The ACCC alleges that about half of the 70,000 vehicles sold had at least one repair relating to the PST. Customers made complaints to Ford and its dealers about their car’s excessive shuddering and jerking when accelerating, loss of gear selection and sudden loss of power and/or excessive noisiness from the PST.

From 2011 to May 2015, Ford allegedly refused to provide a refund or replacement vehicle to consumers, even after vehicles had undergone multiple repairs that had not fixed the issue. In most cases, Ford only provided replacement vehicles in accordance with its “PowerShift Ownership Loyalty Program', which required consumers to make a significant payment towards a replacement vehicle.

'The ACCC alleges that Ford misrepresented to customers who made complaints that the issues with their vehicles were caused by the way the driver handled the vehicle, even though Ford was aware of systemic issues with the vehicles from at least 2013,' ACCC Chairman Rod Sims said.

It is also alleged that in most cases Ford refused to provide a refund or a replacement vehicle unless customers participated in the Powershift Ownership Loyalty Program by making a substantial payment for a replacement vehicle, which was on average $7,000. As a result, customers who could not afford to make these payments felt that they had no option but to continue to use their vehicles.

'The ACCC alleges that Ford’s conduct towards customers who had complained of issues with their vehicles was unconscionable. It is also alleged that Ford then on-sold vehicles surrendered as part of the Powershift Ownership Loyalty Program to wholesalers and customers, without disclosing the systemic or specific issues experienced with those vehicles,' Mr Sims said.

'The ACCC is alarmed about the level of non-compliance with the Australian Consumer Law in the new car industry, which has been laid bare in our new car retailing market study due out next month. Cars are the second-most expensive purchase most consumers will ever make and if they fail to meet a consumer guarantee, people are automatically entitled to a remedy.'

'The ACCC urges all vehicle manufacturers to ensure their complaints handling processes provide the remedies that consumers are entitled to get under the Australian Consumer Law or, like Ford, they will find themselves in court,' Mr Sims said.

The ACCC is seeking declarations, injunctions, pecuniary penalties, consumer redress orders, corrective advertising, and compliance program obligations."

https://www.accc.gov.au/media-release/accc-takes-action-against-ford



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  # 1846810 15-Aug-2017 07:56
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I had my Focus clutch fully replaced last year. From the early days where Ford were in denial it's pretty much a no questions asked replacement now.

 

 


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  # 1846814 15-Aug-2017 08:02
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The Australian commerce watchdog is so much superior to ours. 

 

Ours certainly needs more funding to take some companies to court on behalf of the consumer.

 

Teach a few lessons and hopefully whole industries who collectively show intentional ignorance of consumer laws will begin to change their attitudes toward consumers. 


 
 
 
 


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  # 1846857 15-Aug-2017 09:01
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sbiddle:

 

I had my Focus clutch fully replaced last year. From the early days where Ford were in denial it's pretty much a no questions asked replacement now.

 

 

 

Yep, same with the second replacement of my partners Fiesta a few months ago. The issue is allegedly over the overheating of the clutch.If you follow John Cadogans youtube channel, he covered this issue recently ... https://youtu.be/NxOMfazUDp4

 

New clutch plate material and updated firmware to make gear changes less aggressive is supposed to mitigate this.

 

Time will tell.


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  # 1846859 15-Aug-2017 09:08
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We went through the three step clutch replacement process with our 2012 Focus, jumping straight from assessment to stage 3 (replacement clutch pack). It would seem Ford NZ were a lot more reasonable in their approach than Ford Oz. We ditched that Focus straight after the repair and it has put me off DSGs forever. Shame, because apart from the clutch it was a really great car.
Of note, GM Holden in Australia could see they were the next target of the ACCC and have attempted to mitigate what is coming by announcing a dealer code of ethics for how customers are treated.




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  # 1846860 15-Aug-2017 09:10
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Someone here bought a Rust-Tang against the advice of literally everyone here and look what we have here hmm..
Dads mate also got a GT recently and decided to hit the brakes around 120MPH and would ahve had more success in a Heavy Duty American pickup.
He upgraded to Brembos that same week at the stealership.
Bugger he wont be able to replace his lfie if he gets t-boned. 




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  # 1847100 15-Aug-2017 14:52
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Ford's cavalier attitude of only selling all of Mustang's safety technology in the USA, not in Europe and Australia is disturbing.

The good news is it's now available in all regions in 2018, probably due to negative press.

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  # 1847235 15-Aug-2017 18:29
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Coil:

Dads mate also got a GT recently and decided to hit the brakes around 120MPH and would ahve had more success in a Heavy Duty American pickup.
He upgraded to Brembos that same week at the stealership.
Bugger he wont be able to replace his lfie if he gets t-boned. 




What happened to the original brakes?

 
 
 
 


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  # 1847237 15-Aug-2017 18:37
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120mph? Of course non racing brakes aren't gonna stop ya from that speed ... Probably turned to cinder by the time it squealed to 60mph.




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  # 1847290 15-Aug-2017 20:48
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Isn't the Mustang supposed to be a "sports car"?

 

It should be able to do a panic stop from any speed without destroying the brakes!


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  # 1847294 15-Aug-2017 20:59
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Brakes? What do they do? It's a muscle car. Means it goes very fast in a straight line. And sounds like a nuclear reactor of testosterone. Oh and don't ask it to turn either.





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