Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




'That VDSL Cat'
6797 posts

Uber Geek
+1 received by user: 1296

Trusted
Spark
Subscriber

Topic # 224163 6-Nov-2017 10:21
Send private message quote this post

Hi guys,

I know this is not a place for lawyers advice, however I'm looking for honest feedback on what is my best path here.

I purchased a mazda attenza manual 2008 back in march.

This quickly failed a month later, developing a knocking sound.
Took the company, 2cheapcars 4 months to complete repairs due to their "staffing issues"
Repairs were reported as "replaced the whole engine"

Right on the 4th month since repairs, the same fault has occured. Knocking sound in the center left side of the engine (face on) sounding much like it is coming from the cam.


As the fault has reoccured I'm suspecting they simply bainaided the problem.


In terms of mantiance, it gets weekly checks on fluids etc. (It does seem to go through alot of oil. - 5 liters every month or two on average)

Bimonthly its been getting a full once over to ensure all is working well.



As far as I'm concerned I've kept Mantiance up for a car of its age well and should not have failed this early.
I gave the seller the chance to repair, they failed.

Being still under a year am i able to still claim cga?
Am i better off flogging it at a discount and cutting my losses?


I have no intention in spending weeks trying to repair it for it to all out fail. I expect it is a simple fix that has not been tracked down but I'm not a car guy.

Thoughts?




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Banana?
4088 posts

Uber Geek
+1 received by user: 873

Subscriber

  Reply # 1895840 6-Nov-2017 10:31
Send private message quote this post

That is waaaay too much oil.

 

I'd certainly be giving the CGA a good knock. I'd expect you paid about $9-13k for that car, it should go for a lot longer than that.

 

 

 

How many k's has it done?




'That VDSL Cat'
6797 posts

Uber Geek
+1 received by user: 1296

Trusted
Spark
Subscriber

  Reply # 1895847 6-Nov-2017 10:41
Send private message quote this post

Ks is hard to calculate given its had a change of engines.

Current is just shy of 180,000k. Since repaired its done about 6000k. Trip to fielding and back, my weekly hamilton run.

10k when bought. I'd be honest though if it came to it I would give it up for 6k as is. Simply for my own mental health...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


265 posts

Ultimate Geek
+1 received by user: 108

Subscriber

  Reply # 1895850 6-Nov-2017 10:45
Send private message quote this post

hio77:

 

In terms of mantiance, it gets weekly checks on fluids etc. (It does seem to go through alot of oil. - 5 liters every month or two on average)

 

 

This is way to much oil consumption. 
Even a car with high k's shouldn't go through that much oil. I think this engine has big problems.

 

Does the knock sound like it is at the top of the engine or coming from the bottom?
Does it change with engine speed, or more with road speed?

 

Actually on more thought I would try CGA, it really looks like the engine is on its last legs, given the amount of oil it is going through.

 

 


407 posts

Ultimate Geek
+1 received by user: 379


  Reply # 1895854 6-Nov-2017 10:47
One person supports this post
Send private message quote this post

IANAL, but from your account of things (and recognizing that this is only one side of the story) it does sound like you should exercise your right under the Consumer Guarantees Act to reject the vehicle due to a fault of substantial character.

 

The oil consumption alone would be sufficient to meet the criteria for this.  5l of oil every couple of months is *seriously* wrong.

 

You can demonstrate "good faith" dealings because you have provided the dealership with an opportunity to remedy the fault.  They took you up on that but, on evidence, have not been able to resolve it to anyone's reasonable interpretation of "acceptable".

 

I would recommend calling the dealership and explaining the situation (as you have here) and then informing them that you are rejecting the vehicle (per your rights under the CGA) because of the substantial fault, and asking politely how they would like to take delivery of the vehicle and provide your refund.

 

If you get any pushback at all, do not bother trying to argue your point with the dealership, simply advise them that you will let the Disputes Tribunal make a judgement on the matter.  (assuming you paid under $15k for the Atenza)

 

Note that the Consumer Guarantees Act does not state any fixed expiry of the guarantee - instead it says that the product must be fit for purpose for a "reasonable" length of time, so you're likely well within that timeframe.

 

Good luck!


1671 posts

Uber Geek
+1 received by user: 957

Trusted
Subscriber

Reply # 1895857 6-Nov-2017 10:51
One person supports this post
Send private message quote this post

That is wayyyyyy to much oil for a start the engine must be stuffed, Weekly checks for fluids is OTT

 

I have a NZ new 2000 Corolla that uses next to nothing between 10k services (about 104k on the clock)

 

Friends don't let friends buy cars from 2Cheapcars, Take the car back demand a refund if not take them to court

 

Linux




'That VDSL Cat'
6797 posts

Uber Geek
+1 received by user: 1296

Trusted
Spark
Subscriber

  Reply # 1895868 6-Nov-2017 11:11
Send private message quote this post

Linux:

Friends don't let friends buy cars from 2Cheapcars, Take the car back demand a refund if not take them to court


Linux


Trust me. I'd never go near them again. Their claims team are certified asshats and staff turnover is something cronic.

As for weekly checks, that's simply because i did not want to be back in this situation.
Was directed that it was my fault for lack of Mantiance...

I've discussed with them that i want to return it. They claimed this needs to go through management.
Prommised callback by 3pm tomorrow with management.

Failing that it will be taken to disputes straight away. I'm not getting into any too and throw with them.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


856 posts

Ultimate Geek
+1 received by user: 257


  Reply # 1895904 6-Nov-2017 12:07
One person supports this post
Send private message quote this post

hio77:

Failing that it will be taken to disputes straight away. I'm not getting into any too and throw with them.

 

<nitpick>You mean "to and fro"</nitpick>

 

(I used to fix grammar/spelling errors on Xero's blog back when I worked there. They got so sick of my suggested fixes they gave me a login to do it myself.)


2454 posts

Uber Geek
+1 received by user: 515


  Reply # 1895918 6-Nov-2017 12:24
One person supports this post
Send private message quote this post

Does the engine number match car jam still?

 

I would be questioning if the repair they stated was actually done since they claim to have replaced the engine.

 

 





I know a little more than nothing but not much...

729 posts

Ultimate Geek
+1 received by user: 571

Trusted
Spark NZ

  Reply # 1895922 6-Nov-2017 12:28
Send private message quote this post

Did they actually change the engine or not? Based on the same issue existing, it seems likely that they did not. The easiest way of checking this is to confirm the engine number - if they have put a replacement engine in, the number should no longer match the engine number printed on the registration paper that NZTA would have sent you a few days after you took ownership.

 

Or you could look up the engine number on Carjam - that should also still be showing the original engine number, although if the vehicle has been through a WOF since the ownership change, they may have updated this (not really sure on this side of things sorry)

 

But it would not surprise me at all if the engine had not been changed at all...





The views expressed by me are not necessarily those of my employer Spark NZ Ltd



'That VDSL Cat'
6797 posts

Uber Geek
+1 received by user: 1296

Trusted
Spark
Subscriber

  Reply # 1895925 6-Nov-2017 12:29
Send private message quote this post

dickytim:

 

Does the engine number match car jam still?

 

I would be questioning if the repair they stated was actually done since they claim to have replaced the engine.

 

 

 

 

great question.

 

 

 

Last i checked i couldn't actually find the engine number anymore...





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


729 posts

Ultimate Geek
+1 received by user: 571

Trusted
Spark NZ

  Reply # 1895929 6-Nov-2017 12:34
Send private message quote this post

hio77:

 

dickytim:

 

Does the engine number match car jam still?

 

I would be questioning if the repair they stated was actually done since they claim to have replaced the engine.

 

 

 

 

great question.

 

 

 

Last i checked i couldn't actually find the engine number anymore...

 

 

Hmm that sounds even more dodgy. If it's driveable, maybe take it to a Mazda dealer and ask them if it's been changed. Even if they can't look it up on their computer due to being an import, one of their technicians should be able to spot evidence (fresh tool marks on engine mount bolts etc)


2074 posts

Uber Geek
+1 received by user: 619

Subscriber

  Reply # 1895934 6-Nov-2017 12:52
One person supports this post
Send private message quote this post

Engine number is not usually the easiest thing to see when the engine is in the car with all accessories attached. It will be on the block somewhere.


43 posts

Geek
+1 received by user: 4


  Reply # 1895962 6-Nov-2017 12:57
Send private message quote this post

Linux:

 

That is wayyyyyy to much oil for a start the engine must be stuffed, Weekly checks for fluids is OTT

 

I have a NZ new 2000 Corolla that uses next to nothing between 10k services (about 104k on the clock)

 

Friends don't let friends buy cars from 2Cheapcars, Take the car back demand a refund if not take them to court

 

Linux

 

 

 

 

generally toyota is fine with that mileage.   oil leaks for sure with 180k on the clock. 


134 posts

Master Geek
+1 received by user: 49


  Reply # 1895987 6-Nov-2017 13:33
Send private message quote this post

Line up all your ducks in row, get as much proof as you can as to whether it's the same issue, if the engine has been replaced and anything else that may be relevant to your case. As above take it into Mazda to diagnose the issue and confirm if the engine has been replaced. Might cost you some but if you do your homework now, it will an easy open and close case at the DT

Good luck

1671 posts

Uber Geek
+1 received by user: 957

Trusted
Subscriber

  Reply # 1895990 6-Nov-2017 13:36
Send private message quote this post

1cloud:

 

Linux:

 

That is wayyyyyy to much oil for a start the engine must be stuffed, Weekly checks for fluids is OTT

 

I have a NZ new 2000 Corolla that uses next to nothing between 10k services (about 104k on the clock)

 

Friends don't let friends buy cars from 2Cheapcars, Take the car back demand a refund if not take them to court

 

Linux

 

 

 generally toyota is fine with that mileage.   oil leaks for sure with 180k on the clock. 

 

 

Sorry I don't agree

 

My old Ford Telstar NZ new with well over 200k on the clock (owned since about 60k) had zero oil leaks and only had the cam belt done in the time I owned it

 

Linux


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.