Wheelbarrow01:
Coil:
I have had the same issue, I had a replacement screen in my BMW and it had a manufacturing fault. See haze in the screen and also had foggy patches.
I took it straight back to Smith and Smith and explained the issue and advised them it was a faulty screen. They agree'd and spoke to BMW who wanted to look at it.
Drove it straight to BMW from there and had them appraise them. They agree'd it is faulty.
Waited 3 days then Smith and Smith installed my new screen, they replaced the brittle damaged leaf shield for FREE and gave me new wiper arms and blades also for FREE as a "sorry this happened"!
Please call Smitha nd Smith head office, Explain your case. I feel personally this should have been followed up with MUCH earlier, I am surprised I did not see you state you cannot see anything in low light when headlights strike your screen.
My screen would go full hazey white and I had to pull over as I could not see.
I am busy as heck so if you'd like to chat I can give you a call.
Cheers
Thanks for all the info. I have just flicked an email off to Avon City Ford. It's my understanding that the replacement screen with the fault was ordered by and delivered to Smith & Smith through them, and they also did the instrument recalibration afterwards, so I am hoping that they can find some record of all that. I sent them the photos as well and asked for their help.
Yes, I do agree that I should have done something about it last winter when I first noticed the problem. I must say I haven't really noticed any issue at night with approaching vehicles BUT I have been complaining that quite a few approaching vehicles seem to have very bright/dazzling lights. It looks like I just failed to connect the dots in that regard - I just assumed these vehicles were using the new fangled and brighter lights, and it never occurred to me that the cause of the dazzling was also the windscreen.
Cool, You need to go to your local Smith and Smith, Walk in and ask to speak with the head tech or manager on duty.
Show them photos and how the screen is faulty. Make them agree on a personal level.
They will follow the RMA process for a faulty screen. Be very clear that this fault has been there since day one and that it is only visible in direct light.
Not much more you can do, If they do not honor you there open a DT case but I fear due to the time you put up with the faulty screen it maybe dismissed.
Sure you could plead ignorance and say you only drove the vehicle in the middle of the day and not into the sunset...
Even my new screen dazzles my eyes at night, But thats cause I need to clean off the leather sweat and human.. But i'm pretty useless..