BlakJak:Eva888: Thanks for the responses. I had been parked with the radio for about 15 minutes so maybe that was a factor. Great if I need a new battery! I don’t know what the level is and not sure where to look.
Trust me 7 minutes of typing instructions into the phone and listening is a long time...one of the instructions was to type in the licence plate. How do you type the letters when you only have a numeric pad to type on while on the phone, add to that I couldn’t remember it without getting out and looking. Haven’t had the car that long.
I’ve hardly ever used AA last time had a flat tyre on a road curve on a hill and apart from getting the wrong city, they were great, talked to a person with very little prior faffing around and just a couple of clicks to get to the right place, easy and that’s how an emergency service should be.
My take is that I am paying for a service to make having a breakdown easier to deal with so I will complain. This was frustrating and especially now when all covid measures have gone, listening to a very long spiel about covid wasn’t useful. I think we all know what to do by now and that staffing may be affected.
Sometimes you just can’t see the forest, duh...why didn’t I think of getting a cab @Delphinius.
The pleasure of seeing the child after such a long time though was immeasurable.
The long spiel is probably just an artefact of the stuff they would've had to have up there several months ago, and they havn't adjusted to the change in covid alert levels yet. My take is that you should give them feedback but i'd soften the complaint. You were inconvenienced and got frustrated listening to inane intro stuff, sure, but i'm betting it was more simply the fact that they had no agents available to take your call so you were listening to their equivalent of 'hold music'.
As for typing in the license plate, perhaps they should've been clearer, but you can use the Letter Map on many phones https://en.wikipedia.org/wiki/Telephone_keypad#Letter_mapping and they can coarse-filter against your caller ID and figure out really quickly if it's the car they have on file for your membership. I'm not sure if that's what they're doing, but it's possible.
On my iPhone during a call listening to instructions you cannot get back to speaker from the numeric keypad field and you do not have letters in that field to type licence.