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BDFL - Memuneh
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  Reply # 1223421 27-Jan-2015 18:20
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  Reply # 1223795 28-Jan-2015 09:48
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Amazon helpdesk told me to go through these steps.

I've checked your account and can see that your home marketplace is of Amazon.com.au not of Amazon.com. Because of which you are not able to get or locate your purchased music to your account.

In this case, you need to change your home marketplace to Amazon.com.

When you go to Amazon Music we will automatically prompt you to transfer your account if your Amazon Music marketplace is not the same as your country of residence and your country of residence is in an Amazon Music supported marketplace with the exception of Amazon.co.jp. If you aren't automatically prompted or you've already dismissed the prompt without transferring your account, you can do this any time by changing your Music settings under Your Amazon Music Settings in Your Account.

To transfer your account:

1. Go to Your Amazon Music Settings in Your Account.
2. Go to Your Country Settings. Note: The resulting page will either already suggest a marketplace to transfer to if you already have an address and payment method on your account from an eligible country of residence, or will only list Amazon.com.
3. Select change if the marketplace you'd like to transfer to isn't displayed as your country of residence.
4. Click Transfer your Amazon Music.
5. Fill-in the local Payment Method and Billing Address prompts, and click Confirm transfer to Amazon.com.

Also, you'll need to reauthorize your device(s) after transferring your account. I'm sorry for any inconvenience this may cause.

But after clicking Your Amazon Music Settings it ends up with an error.





BDFL - Memuneh
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Reply # 1224176 28-Jan-2015 16:07
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freitasm: Logged out and login again?

Doesn't work.



BDFL - Memuneh
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  Reply # 1224179 28-Jan-2015 16:14
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  Reply # 1224642 29-Jan-2015 12:19
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freitasm: Do you have a non-NZ address there as well?

I have my YouShop address as default and NZ as secondary.

Got a US address in the account.The Amazon tech supports won't provide email support and they want to do it over the phone.I'm afraid that they might dig deeper and block my prime account. :(




BDFL - Memuneh
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93 posts

Master Geek
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  Reply # 1225160 30-Jan-2015 10:01
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freitasm: Have you tried using VPN?
Didn't work.Looks like something went wrong when the account was transferred to .com.




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