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22524 posts

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  # 1239993 16-Feb-2015 13:18
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Not fair go, commerce commission since they can actually do something about this false advertising.

Its quite clear that they accepted the orders. An accurate stock count for promotional items is not hard to impliment so I would say someone stuffed up and discounted the sku that is the normal watch rather than making a new one with only 100, and by the time they noticed it 100s of orders had been accepted.

Why people are so much more forgiving when they tell a computer to do something stupid rather than telling staff to do something stupid is something I dont understand.

You can bet that if this had been instore and they had accepted orders from people who had paid a staff member for it that it would be handled totally differently.




Richard rich.ms

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  # 1239995 16-Feb-2015 13:19
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Lally: My order was cancelled, placed it Friday 10:40am.
Rang CSR and they told me that there were only a 100 units originally to purchase, told her there was no mention of said fact when I purchased originally.
Told her I was willing to wait until they had stock on hand, to which she replied they were unsure of when they would have, which was why they were refunding.

Also mentioned the promotional page linked above, she just replied with the usual 'oh it's definitely showing out of stock'.

The info@stationary.co.nz is the same email address linked in the refund email. So essentially you're complaining to the same crew.

Fair Go material you reckon if enough of us complain?


Several of their stores as well as sister company Noel Leeming have stock...

 
 
 
 


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Geek


  # 1240004 16-Feb-2015 13:27
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richms: Not fair go, commerce commission since they can actually do something about this false advertising.



I will make a complaint, I suggest we all do ..
(those affected users smarting from missing out, me included)

According to ComCom website (for CGA), its actually http://www.consumeraffairs.govt.nz/

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Geek


  # 1240057 16-Feb-2015 14:35
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Thanks for posting all the relevant links, I have just sent an email to them expressing my disappointment in their sales practices.  I will update here if I get a response.

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  # 1240065 16-Feb-2015 14:41
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Has anyone received a reply email from their CSR team yet?

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Ultimate Geek


  # 1240067 16-Feb-2015 14:46
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Ive also sent a reply to the email saying the refund is unacceptable as their website indicated they have stocks available.
Waiting for reply.

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ChoiceCheapies

  # 1240074 16-Feb-2015 14:53
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macuser: Has anyone received a reply email from their CSR team yet?


Nothing here yet, maybe they are just going to try and ignore all the complaints...

 
 
 
 


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Geek


  # 1240078 16-Feb-2015 14:58
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Does anyone have an email for someone other than the CSR team? Management maybe?

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Uber Geek


  # 1240080 16-Feb-2015 15:01
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We did it!   https://www.facebook.com/warehousestationery/posts/1040831732599704

I
 would suggest you PM warehouse stationary with your order number

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Geek


  # 1240081 16-Feb-2015 15:02
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So I find myself in the same boat, having ordered a watch on Friday morning and receiving a confirmation email and being charged for it.  Then this morning I also received the email stating that they were out of stock.   I tried to call but after being on hold for some time gave up as I had other things to do with my day.

I then noted that the WS site had been changed to show that there was a limit of 100 units.  Obviously the cached version here didn't show this. 

Initially I spoke with the Citizens Advice Bureau who confirmed that as the site did not list a total number of items available that under the CGA the company are obliged to supply the orders, so we've got that going for us which is nice.

So I dipped my pen in vitriol and began to formulate a reply.  
Before I sent it however, I decide to try to get through to them again, this time successfully.  I've just spoken with Sam who I understand was the one to send the email out this morning.  After asking for my order number she's confirmed that they've had approval in the last hour or so to get more stock to fulfill the outstanding orders that were processed.  While she was careful not make any promises, I think it's safe to assume they're doing something about it.  Kind of nice in this day and age. (I hear that WS are actually pretty good when it comes to these sorts of things)

If of course this all fails I'll be the first to send my complaint to the com com and watch the proverbial hit the proverbial. 

Just thought I'd mention it.

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ChoiceCheapies

  # 1240084 16-Feb-2015 15:05
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macuser: We did it!   https://www.facebook.com/warehousestationery/posts/1040831732599704


Stoked, good job everyone!

Now that is how a retailer saves face and gains a positive rep, where sticking to their guns and not being pro-customer would have the opposite effect.

Nothing like a bit of customer pressure aye :)

Stu

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  # 1240085 16-Feb-2015 15:06
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macuser: We did it!   https://www.facebook.com/warehousestationery/posts/1040831732599704

I
 would suggest you PM warehouse stationary with your order number


Just need them to confirm that applies to all of us!




Keep calm, and carry on posting.

 

 

 

Click to see full size Click to see full size


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  # 1240088 16-Feb-2015 15:07
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Good on WHS for putting it right.  

Stu

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  # 1240089 16-Feb-2015 15:07
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ChoiceCheapies: Stoked, good job everyone!

Now that is how a retailer saves face and gains a positive rep, where sticking to their guns and not being pro-customer would have the opposite effect.

Nothing like a bit of customer pressure aye :)


If only I was told this when I phoned this morning :-)

I guess they've had a change of heart with the pressure.




Keep calm, and carry on posting.

 

 

 

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  # 1240090 16-Feb-2015 15:08
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BigHammer:
macuser: We did it!   https://www.facebook.com/warehousestationery/posts/1040831732599704

I
 would suggest you PM warehouse stationary with your order number


Just need them to confirm that applies to all of us!


Via private message (I had shown them the link to Geekzone thread)

 

 

 

 

 

 

 

ME: I've instructed the community members to get in touch with you via here

 

 

 

 

 

 

 


 

 

 

 

WS: No worries James :) All affected customers will be contacted directly via their email address from our fulfilment team. Thanks

 

 

 

 

 

 

 

 

 

 

 

 

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