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Stu

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  # 1240091 16-Feb-2015 15:09
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BigHammer:
macuser: We did it!   https://www.facebook.com/warehousestationery/posts/1040831732599704

I
 would suggest you PM warehouse stationary with your order number


Just need them to confirm that applies to all of us!


And they've confirmed it!




Keep calm, and carry on posting.

 

 

 

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Stu

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  # 1240092 16-Feb-2015 15:10
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macuser: Via private message (I had shown them the link to Geekzone thread)   ME: I've instructed the community members to get in touch with you via here  
WS: No worries James :) All affected customers will be contacted directly via their email address from our fulfilment team. Thanks        


Good save by Warehouse Stationery!




Keep calm, and carry on posting.

 

 

 

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  # 1240093 16-Feb-2015 15:11
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Stoked for you guys - having had my watch for a few hours I am pretty sure you are gonna be very thankful you stuck at the task! It is a pretty awesome bit of kit, for $130 :).

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  # 1240094 16-Feb-2015 15:14
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via fb messenger

"we are sorry... Freaky Friday Promotion Freakier than expected... unfortunately... we apologies... can confirm that you will be honoured at the Freaky Friday price. You will be contacted shortly and will be given the choice to receive the Watch at the HOT Price or a full refund. Thanks".

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  # 1240096 16-Feb-2015 15:15
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This will be a better and probably less costly outcome than a conviction and fine under the Fair Trading Act, where all parties would have lost out

 

 

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  # 1240098 16-Feb-2015 15:16
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Awesome, good on WS for honoring the special. Looking forward to getting my watch!

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  # 1240107 16-Feb-2015 15:24
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Take a look at our most popular products:

 

LG G Watch R Friday 13 Special
Motorola Moto G 2
Casio Calculator Graphic Fx9750GII

 
 
 
 


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  # 1240151 16-Feb-2015 16:10
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Hmmm, bloody glad they saw sense
I was in store around half 2 with a box in front of me when I rang CSR and asked them to explain stock availability.
Was on hold for 10 minutes before she came back and asked for SKU number and then tried to tell me it is a different model.
Was put on hold again and then she came back and told they'd found stock and would honour the purchase.


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  # 1240157 16-Feb-2015 16:18
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Well I am glad it all worked out for everyone in the end, I am hoping that they do another one next month but maybe not now that their website has issues with the stock.

I wonder if it had anything to do with people holding them in the cart then the cart timing out.

Anyway will be interesting to see what happens next friday 13th and if they do another one for something.


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  # 1240158 16-Feb-2015 16:22
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mrtoken: Well I am glad it all worked out for everyone in the end, I am hoping that they do another one next month but maybe not now that their website has issues with the stock.

I wonder if it had anything to do with people holding them in the cart then the cart timing out.



I did that, and it wouldn't let me go ahead with the sale once it was out of stock...clicking on "Checkout" from the cart, once it was listed as out of stock, resulted only in a message "this item is no longer available"

Tried MANY times to get through that point, and never managed it...so I think it must have been some kind of stock level updating error or something...



Stu

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  # 1240159 16-Feb-2015 16:23
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Have just had a phone call from someone I spoke to earlier today on their 0800 number. The refund had apparently already been processed earlier, before they decided to honour the sale. Card details have been taken over the phone, and my order will be processed and watch sent out!


Well done Warehouse Stationery, thank you for putting this right!




Keep calm, and carry on posting.

 

 

 

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  # 1240175 16-Feb-2015 16:43
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mrtoken: 

I wonder if it had anything to do with people holding them in the cart then the cart timing out.



I suspect it is more to do with in-store shoppers eating up stock that the online system wanted to sell.
Most ecommerce systems update stock SKUs and descriptions on a schedule, it's not infeasible that this particular system also updates stock levels on a schedule.

It's poor either way, and something they are going to want to fix before any more online sales I suspect!

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  # 1240180 16-Feb-2015 16:55
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CPU: Intel 3770k| RAM: F3-2400C10D-16GTX G.Skill Trident X |MB:  Gigabyte Z77X-UD5H-WB | GFX: GV-N660OC-2GD gv-n660oc-2gd GeForce GTX 660 | Monitor: Qnix 27" 2560x1440

 

 


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  # 1240181 16-Feb-2015 16:55
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drjay:
mrtoken: 

I wonder if it had anything to do with people holding them in the cart then the cart timing out.



I suspect it is more to do with in-store shoppers eating up stock that the online system wanted to sell.
Most ecommerce systems update stock SKUs and descriptions on a schedule, it's not infeasible that this particular system also updates stock levels on a schedule.

It's poor either way, and something they are going to want to fix before any more online sales I suspect!


Maybe they'll just have fewer 70% off discounts ha!



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  # 1240204 16-Feb-2015 17:05
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Lally: Hmmm, bloody glad they saw sense
I was in store around half 2 with a box in front of me when I rang CSR and asked them to explain stock availability.
Was on hold for 10 minutes before she came back and asked for SKU number and then tried to tell me it is a different model.
Was put on hold again and then she came back and told they'd found stock and would honour the purchase.



The Black Friday special was probably setup to differentiate the 100 that could sell at $130 ONLINE ONLY , from the normal stock they had in the chain. Chances are LG help fund the special agreed to give rebates on 100 units only.

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