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Mad Scientist
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  # 1315473 1-Jun-2015 12:46
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mrtoken:
Detruire:
kendo: I sent them an email saying that we will take action against them, citing the fair trading act. Especially since people were able to go in store and buy them at this price. I encourage everyone to do the same.


Were they? The few posts I saw about going in store mentioned that the in-store price was hundreds of dollars higher.


One guy said his mate when in and got 2 for that price. 



when my real estate agent relative says something impossible, i don't believe them for one second.

when an anonymous person's mate did something other people can't, it's also hard to believe.

this is the internet you know




Swype on iOS is detrimental to accurate typing. Apologies in advance.


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  # 1315474 1-Jun-2015 12:46
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not saying it didn't happen, just that you musn't take everything on the internet as fact.




Swype on iOS is detrimental to accurate typing. Apologies in advance.


 
 
 
 


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  # 1315475 1-Jun-2015 12:48
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Mine was cancelled today. Paypal method

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  # 1315476 1-Jun-2015 12:48
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just got this email

Hi there, We have been contacted by our technical support team as we have had an issue with this item not porting through to our system correctly, and they have advised that this problem has affected your order/s. Unfortunately we are writing to you to inform you that we have cancelled your recently placed order for a Toshiba WT10-A008 Encore 2 10.1" Tablet. We apologise for any inconvenience this may cause. Notably JB Hi-Fi is reserving its rights relating to clause 7.1 sections C in our terms and conditions which you have accepted upon placement of your order. https://shop.jbhifi.co.nz/termsconditions/Information/16#7 Please note, you have not been charged for these cancelled orders and any temporary authorities if applicable will be reversed by us.

 

 

 

Online Customer Service Team NZ | JB Hi-fi Online

 

Australia: www.jbhifi.com.au | New Zealand: http://shop.jbhifi.co.nz




Swype on iOS is detrimental to accurate typing. Apologies in advance.


Mad Scientist
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  # 1315477 1-Jun-2015 12:49
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not sure why the line breaks were ignored. IE11 64 bit win 8.1




Swype on iOS is detrimental to accurate typing. Apologies in advance.


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  # 1315478 1-Jun-2015 12:49
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Just got the same email. "A system problem" more like "oh sh*t that is the wrong price what the hell can we say"

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  # 1315480 1-Jun-2015 12:59
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Hang on, did they just open a can of worms with that email. They have said its a system error not a pricing error?

 
 
 
 


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  # 1315497 1-Jun-2015 13:17
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Damn, my orders are now cancelled. I fired them an email more for my own amusement:

I ordered 2 tablets for both myself and my partner at your "Crazy Sale" price of $48.00 and noticed today without any form of notification that these are now cancelled.

Since these were listed as a crazy sale there was no reason that the prices were incorrect or anything along those lines especially since now your website gives a "this offer is now expired" message meaning this was an actual legitimate offer.

No matter what your terms and agreement says this is a breach of the fair trading act - you simply can't list a sale when you've got products at over 50% off and all the sudden pull products from the sale, not notifying people in the process. When you list a product as on sale at a crazy price during a crazy weekend sale you've shot yourself in the foot and really have to do it - it is not an absurd statement due to the fact many businesses operate through loss leaders to get people in their doors.

So, where are my orders?




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  # 1315498 1-Jun-2015 13:19
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mrtoken: Hang on, did they just open a can of worms with that email. They have said its a system error not a pricing error?


It's more than a can of worms. Pandora's Box magnitude :)

They could have just said pricing error ... and then end of story. But no ... system porting error leading to cancelled order according to Clause in Ts & Cs.

This is going to be fun!




Swype on iOS is detrimental to accurate typing. Apologies in advance.


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  # 1315501 1-Jun-2015 13:21
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My order is now cancelled as well (Paypal)




Do whatever you want to do man.

  

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  # 1315503 1-Jun-2015 13:24
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And mine along with the said email

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  # 1315505 1-Jun-2015 13:26
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joker97:
mrtoken: Hang on, did they just open a can of worms with that email. They have said its a system error not a pricing error?


It's more than a can of worms. Pandora's Box magnitude :)

They could have just said pricing error ... and then end of story. But no ... system porting error leading to cancelled order according to Clause in Ts & Cs.

This is going to be fun!


I agree, if I was jbhifi I would have waited until Tues & taken appropriate snr mgmt & legal advise before doing & commenting on anything

Btw my early order for 1 now has an order status of canceled

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  # 1315506 1-Jun-2015 13:30
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Wow just got the email. It doesn't state this was a pricing issue and more an inability to monitor stock.

The reasoning they cancelled my orders now really isn't in their T&C's. I asked them to backorder my tablets.




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  # 1315508 1-Jun-2015 13:45
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a system error causing a pricing mistake.  case closed.


 

7. CANCELLATION OF ORDERS

 

7.1 JB Hi-Fi reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. JB Hi-Fi may do this for example, but without limitation, where:

 

(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted;

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  # 1315514 1-Jun-2015 13:51
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I'm not sure whether to admire the tenacity or roll my eyes at those who are prepared to fight tooth and nail.

Personally, I ordered because it would have been a great deal if it were genuine.  Turns out it wasn't, someone made a booboo (system error - you can argue people form part of the 'system').  JB Hifi appear to be acting within the law, cancelling my orders making sure I'm not out of pocket and an apology for inconvenience caused.  Case closed as far as I'm concerned.  I don't think any less of JB Hifi because of it.

Consider if you made a mistake at work that could cost the company you're working for (tens of) thousands of dollars.  How would you feel?  Do you think the company should wear that loss even if it was completely within its rights to avoid it.




The first 5 days after the weekend are the hardest.


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