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28 posts

Geek
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  Reply # 1315628 1-Jun-2015 17:20
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Well they better cancel everyones . I was one of the first and just got my cancellation email....

I've spent 1000's at JB Hi-fi and will just boycott them for a year. If you do the same they will lose man more $1000's than worrying about them ever getting it right.

There has to be repercussions for them right?

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Ultimate Geek
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  Reply # 1315630 1-Jun-2015 17:22
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And still their website does not say anything that would lead you to believe that it was a error.  You should all complain even if nothing gets done other than them learning to deal with mistakes better it's better than all going they suck but oh well.

 
 
 
 


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  Reply # 1315631 1-Jun-2015 17:26
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macuser: Read the fair trading act

We got our G watch R's because they only had a limited supply, but did not advertise that the offer was limited to 100 watches - which is different to JB putting the price wrong (though they have not said that).

What they have done still breaches the fair trading act, because they advertised a price and took your money for something they have no intention of fulfilling, all you can do is keep kicking up a public fuss I suppose.  Report them to commerce commission but you still won't get a cheap tablet I don't think.

Also just FYI, all online orders from JB Hifi are fulfilled from their St Lukes store.


Although from reading some people comments on facebook, some people did buy these instore at that price. Although it isn't clear if they got them to match the online price or not. But it sounds like they may have had a few as part of their long weekend crazy deals promotion. The problem is that they haven't clearly defined exactly what the issue was, a porting error could mean anything.  Just that these sorts of error seem to be getting more and more common, and you don't know if deals are legit or not, as they often are not obvious pricing errors.

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  Reply # 1315632 1-Jun-2015 17:32
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macuser:  Report them to commerce commission but you still won't get a cheap tablet I don't think.


If people complain to the CC, their may or may not investigate it,. But I guess the more complaints they get, the more likely they may. But they don't act act for individuals anyway. The other thing I guess is whether the terms of the contract are fair for the buyer, under the new changes to the FTA, as it is a clause in the sales contract that they appear to have used to cancel the sale. It doesn't appear that have used the contractual mistakes act to cancel it, which they possibly could have used if it was a obvious pricing  mistake.

Whatever the case, it is very unlikely anyone who ordered online will be getting the cheap price.

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  Reply # 1315633 1-Jun-2015 17:34
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mattwnz:
macuser: Read the fair trading act

We got our G watch R's because they only had a limited supply, but did not advertise that the offer was limited to 100 watches - which is different to JB putting the price wrong (though they have not said that).

What they have done still breaches the fair trading act, because they advertised a price and took your money for something they have no intention of fulfilling, all you can do is keep kicking up a public fuss I suppose.  Report them to commerce commission but you still won't get a cheap tablet I don't think.

Also just FYI, all online orders from JB Hifi are fulfilled from their St Lukes store.


Although from reading some people comments on facebook, some people did buy these instore at that price. Although it isn't clear if they got them to match the online price or not. But it sounds like they may have had a few as part of their long weekend crazy deals promotion. The problem is that they haven't clearly defined exactly what the issue was, a porting error could mean anything.  Just that these sorts of error seem to be getting more and more common, and you don't know if deals are legit or not, as they often are not obvious pricing errors.


I would imagine a porting error would be from their retail system to their online sales database (who knows)

Perhaps what was entered was the wrong discount, or perhaps an old discount was still applied online and they added the new discount and it compounded.

I'm just guessing...but reddit has these kind of 'get in quick' deals all the time, and that's the common theme

The commerce commission will find out how many were available, if any at that price if a complaint is filed.

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  Reply # 1315645 1-Jun-2015 18:25
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from the Consumer site . I guess it would depend on whether the contract had been entered into meaning they accepted the transaction, INAL.

"Ever found an absolute bargain, only to be told when you get to the shop counter the price was a mistake?

 

 

Unfortunately for you, the shop can't be forced to sell at the display price. The price tag is an invitation for you and the shop to talk; it isn't an "offer" under contract law. The shop can raise the price or introduce other new conditions at any time until you reach agreement.

 

But if the shop discovers the mistake after you've made the purchase, it generally can't then ask you to pay more. By then, you have a contract.

 

The only exception is if you knew the price was a mistake, but took advantage of it anyway. Under the Contractual Mistakes Act, a court could require you to pay the correct price. For example, you go to buy a jacket for $300, but the shop assistant only types $30 into the eftpos machine. You notice this but continue with the purchase, hoping to get away with it. If the shop contacts you later once they realise the mistake you have to pay them the difference.

 

Shops can't deliberately display the wrong price in order to entice customers in. That would breach the Fair Trading Act, which bans misleading advertising."




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  Reply # 1315669 1-Jun-2015 19:00
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I think the porting error is referring to Australian vs New Zealand website... as the email is from JB Hifi Australia. I guess they are saying when it was copied from Australian to NZ site the price currency conversion messed up/the price was mismatched to the product, or some such um yeah.

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Ultimate Geek
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  Reply # 1315675 1-Jun-2015 19:05
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ITT: Fake outrage

If you think the advertising was misleading then do your research and complain to the NZASA(would take some effort to produce a decent complaint).

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Master Geek
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  Reply # 1315713 1-Jun-2015 19:46
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loceff13: ITT: Fake outrage

If you think the advertising was misleading then do your research and complain to the NZASA(would take some effort to produce a decent complaint).


what does the New Zealand Acupuncture Standards Authority have to do with this?

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  Reply # 1315715 1-Jun-2015 19:47
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loceff13: ITT: Fake outrage

If you think the advertising was misleading then do your research and complain to the NZASA(would take some effort to produce a decent complaint).


most aren't complaining of fake advertising just the way its been handled thats all. 

From reading some of the posts I'm curious as to whether they can use their T&C's to cancel the purchases, if indeed it can be called a purchase or was the contract not completed.




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  Reply # 1315718 1-Jun-2015 19:56
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I think you should be doing this.

Come on guys took me 20 mins to locate this in my collection and edit this bit out and put it on you tube.



Edit : You tube blocked my clip, sorry guys.




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


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  Reply # 1315719 1-Jun-2015 19:56
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Oh well...back to reality
Just got the oops email
I still think the "Long Weekend Crazy Deals" made it look ligit, but I also think I might win Lotto one day :-( 

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  Reply # 1315732 1-Jun-2015 20:03
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Presso: I think you should be doing this.

Come on guys took me 20 mins to locate this in my collection and edit this bit out and put it on you tube.




WOW, only 7 mins and you tube has blocked it

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  Reply # 1315733 1-Jun-2015 20:11
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ubernoob: Oh well...back to reality
Just got the oops email
I still think the "Long Weekend Crazy Deals" made it look ligit, but I also think I might win Lotto one day :-( 


Well it was a "Crazy deal" after all in that it made many people in geekzone 'crazy', therefore they [JB] lived up to their marketing albeit in an unintended way ! wink







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  Reply # 1315734 1-Jun-2015 20:17
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Oh bugger , sorry about that did not realize they would knock that off , never had anything happen like that before.




Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


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