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394 posts

Ultimate Geek
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  # 1315736 1-Jun-2015 20:20
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Right - bored of this.

Move on to the next deal now (and please don't let it be another printer deal :-))






some call me @jevvv
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  # 1315821 2-Jun-2015 00:10
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Ordered one. Received confirmation of order email from NZ site straight away

Two days later received Cancelled email from Aus office. After many had received their emails

Clause referred to for reason for cancellation in T&C is about WEBSITE error

Immediately searched site for item and NONE EXISTED

A day later and the item is back on the site at the standard price (yes it is out of the Sale period)


Results: disappointment, awaiting "hold" on credit card to be released, never trusting website sales again

Same old same old
(and still a bit skeptical)




<- don't ask me where I am - I haven't a clue: its a tech thing ;)
Housewife computerer: not particularly great at either. 
And don't take me too seriously. 


 
 
 
 


xpd

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  # 1315851 2-Jun-2015 08:01
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This sort of thing happens all the time... dont know why people get so up in arms about it to be honest. Its all spelt out in the law/terms and so on, hasnt changed from last time it occurred.

Anyway, think this applies.............





XPD / Gavin / DemiseNZ

 

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https://www.xpd.co.nz - Games, geeks, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

"If Pinocchio says “My Nose Will Grow Now”, it would cause a paradox."


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Wannabe Geek


  # 1316959 3-Jun-2015 19:53
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They have way too many price errors on their website.


Garmin Nuvi 55Lmt
http://www.jbhifi.co.nz/car-sound-gps-navigation/gps/garmin/nuvi-55lmt-sku-271524/
Was 139 yesterday, 164 today

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Uber Geek
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  # 1316963 3-Jun-2015 19:57
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Krizto: They have way too many price errors on their website.


Garmin Nuvi 55Lmt
http://www.jbhifi.co.nz/car-sound-gps-navigation/gps/garmin/nuvi-55lmt-sku-271524/
Was 139 yesterday, 164 today


Whats wrong with that?

http://pricespy.co.nz/product.php?pu=2618975

Seems like normal decrease in price over time with specials every so often..

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Uber Geek
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  # 1316966 3-Jun-2015 20:04
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Krizto: They have way too many price errors on their website.


Garmin Nuvi 55Lmt
http://www.jbhifi.co.nz/car-sound-gps-navigation/gps/garmin/nuvi-55lmt-sku-271524/
Was 139 yesterday, 164 today


The thing is you don't know whether a pricing error is really an error or not, or a 'Crazy' promotion, loss leader. Some of the sales in their boxing day sales have been massive percentages off. The thing is that they never said that this was a pricing error, just a problem with their website.



BDFL - Memuneh
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Biddle Corp
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  # 1316979 3-Jun-2015 20:43
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freitasm: The disrespect to customers is rampant.



And of course they choose to ignore all the posts on their Facebook pages - even from the ones still wanting to know where their refunds are.



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Uber Geek
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  # 1316987 3-Jun-2015 20:52
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Hi there,

We have been contacted by our technical support team as we have had an issue with this refund not porting through to our system correctly, and they have advised that this problem has affected your happiness.

We apologise for any inconvenience this may cause.

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  # 1317016 3-Jun-2015 21:22
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sbiddle:
freitasm: The disrespect to customers is rampant.



And of course they choose to ignore all the posts on their Facebook pages - even from the ones still wanting to know where their refunds are.




I emailed them directly asking for more clarification of their porting statement (what it meant and what does it have to do with their stated T&C) and nothing back from them.

Mad Scientist
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  # 1317018 3-Jun-2015 21:24
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the guy who wrote that email has been successfully ported, and is now unable to be contacted for comments, that's why




Swype on iOS is detrimental to accurate typing. Apologies in advance.


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  # 1317040 3-Jun-2015 21:34
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sbiddle:
freitasm: The disrespect to customers is rampant.



And of course they choose to ignore all the posts on their Facebook pages - even from the ones still wanting to know where their refunds are.




I think it is a pretty disgusting performance all round from them. They look like they are just ignoring their customers posts on social media,and probably hoping they will just go away. It doesn't look like they have replied to any of the people facebook. It shows how a company shouldn't manage a social media account.

That email they sent was also poor form, as it didn't mention it was a pricing mistake, just a 'porting error'. Addressing it 'Hi there' like they are mates with the customer, and not finishing the email with the name of person who had written the email, is not a professional look.

14906 posts

Uber Geek
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  # 1317042 3-Jun-2015 21:36
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LennonNZ:
sbiddle:
freitasm: The disrespect to customers is rampant.



And of course they choose to ignore all the posts on their Facebook pages - even from the ones still wanting to know where their refunds are.




I emailed them directly asking for more clarification of their porting statement (what it meant and what does it have to do with their stated T&C) and nothing back from them.


I think their T&Cs basically say they can back out of any sale if they want to without providing an explanation. Let us know what they say when they do reply. 

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Master Geek


  # 1317044 3-Jun-2015 21:36
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Does anyone know how long it will take for our money to be refunded as currently my credit card balance is hanging? & yes i have emailed jbhifi directly kindly asking them to hurry up  

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Uber Geek
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  # 1317046 3-Jun-2015 21:40
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joker97: the guy who wrote that email has been successfully ported, and is now unable to be contacted for comments, that's why


You have failed me for the last time, Tech Support Team Leader. Your services are no longer required.

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