Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22
378 posts

Ultimate Geek
+1 received by user: 84


  Reply # 1315736 1-Jun-2015 20:20
One person supports this post
Send private message

Right - bored of this.

Move on to the next deal now (and please don't let it be another printer deal :-))






some call me @jevvv
590 posts

Ultimate Geek
+1 received by user: 81

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1315821 2-Jun-2015 00:10
Send private message

Ordered one. Received confirmation of order email from NZ site straight away

Two days later received Cancelled email from Aus office. After many had received their emails

Clause referred to for reason for cancellation in T&C is about WEBSITE error

Immediately searched site for item and NONE EXISTED

A day later and the item is back on the site at the standard price (yes it is out of the Sale period)


Results: disappointment, awaiting "hold" on credit card to be released, never trusting website sales again

Same old same old
(and still a bit skeptical)




<- don't ask me where I am - I haven't a clue: its a tech thing ;)
Housewife computerer: not particularly great at either. 
And don't take me too seriously. 


 
 
 
 


xpd

Chief Trash Bandit
9439 posts

Uber Geek
+1 received by user: 1569

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1315851 2-Jun-2015 08:01
7 people support this post
Send private message

This sort of thing happens all the time... dont know why people get so up in arms about it to be honest. Its all spelt out in the law/terms and so on, hasnt changed from last time it occurred.

Anyway, think this applies.............





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.     Now on BigPipe 100/100 and 2Talk


8 posts

Wannabe Geek


  Reply # 1316959 3-Jun-2015 19:53
Send private message

They have way too many price errors on their website.


Garmin Nuvi 55Lmt
http://www.jbhifi.co.nz/car-sound-gps-navigation/gps/garmin/nuvi-55lmt-sku-271524/
Was 139 yesterday, 164 today

2367 posts

Uber Geek
+1 received by user: 380

Trusted

  Reply # 1316963 3-Jun-2015 19:57
Send private message

Krizto: They have way too many price errors on their website.


Garmin Nuvi 55Lmt
http://www.jbhifi.co.nz/car-sound-gps-navigation/gps/garmin/nuvi-55lmt-sku-271524/
Was 139 yesterday, 164 today


Whats wrong with that?

http://pricespy.co.nz/product.php?pu=2618975

Seems like normal decrease in price over time with specials every so often..

14720 posts

Uber Geek
+1 received by user: 1987


  Reply # 1316966 3-Jun-2015 20:04
Send private message

Krizto: They have way too many price errors on their website.


Garmin Nuvi 55Lmt
http://www.jbhifi.co.nz/car-sound-gps-navigation/gps/garmin/nuvi-55lmt-sku-271524/
Was 139 yesterday, 164 today


The thing is you don't know whether a pricing error is really an error or not, or a 'Crazy' promotion, loss leader. Some of the sales in their boxing day sales have been massive percentages off. The thing is that they never said that this was a pricing error, just a problem with their website.



BDFL - Memuneh
62969 posts

Uber Geek
+1 received by user: 13549

Administrator
Trusted
Geekzone
Lifetime subscriber

27663 posts

Uber Geek
+1 received by user: 7143

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1316979 3-Jun-2015 20:43
One person supports this post
Send private message

freitasm: The disrespect to customers is rampant.



And of course they choose to ignore all the posts on their Facebook pages - even from the ones still wanting to know where their refunds are.



1231 posts

Uber Geek
+1 received by user: 60


  Reply # 1316987 3-Jun-2015 20:52
3 people support this post
Send private message

Hi there,

We have been contacted by our technical support team as we have had an issue with this refund not porting through to our system correctly, and they have advised that this problem has affected your happiness.

We apologise for any inconvenience this may cause.

2367 posts

Uber Geek
+1 received by user: 380

Trusted

  Reply # 1317016 3-Jun-2015 21:22
Send private message

sbiddle:
freitasm: The disrespect to customers is rampant.



And of course they choose to ignore all the posts on their Facebook pages - even from the ones still wanting to know where their refunds are.




I emailed them directly asking for more clarification of their porting statement (what it meant and what does it have to do with their stated T&C) and nothing back from them.

Mad Scientist
19986 posts

Uber Geek
+1 received by user: 2711

Trusted
Lifetime subscriber

  Reply # 1317018 3-Jun-2015 21:24
Send private message

the guy who wrote that email has been successfully ported, and is now unable to be contacted for comments, that's why




Swype on iOS is detrimental to accurate typing. Apologies in advance.


14720 posts

Uber Geek
+1 received by user: 1987


  Reply # 1317040 3-Jun-2015 21:34
Send private message

sbiddle:
freitasm: The disrespect to customers is rampant.



And of course they choose to ignore all the posts on their Facebook pages - even from the ones still wanting to know where their refunds are.




I think it is a pretty disgusting performance all round from them. They look like they are just ignoring their customers posts on social media,and probably hoping they will just go away. It doesn't look like they have replied to any of the people facebook. It shows how a company shouldn't manage a social media account.

That email they sent was also poor form, as it didn't mention it was a pricing mistake, just a 'porting error'. Addressing it 'Hi there' like they are mates with the customer, and not finishing the email with the name of person who had written the email, is not a professional look.

14720 posts

Uber Geek
+1 received by user: 1987


  Reply # 1317042 3-Jun-2015 21:36
Send private message

LennonNZ:
sbiddle:
freitasm: The disrespect to customers is rampant.



And of course they choose to ignore all the posts on their Facebook pages - even from the ones still wanting to know where their refunds are.




I emailed them directly asking for more clarification of their porting statement (what it meant and what does it have to do with their stated T&C) and nothing back from them.


I think their T&Cs basically say they can back out of any sale if they want to without providing an explanation. Let us know what they say when they do reply. 

67 posts

Master Geek


  Reply # 1317044 3-Jun-2015 21:36
Send private message

Does anyone know how long it will take for our money to be refunded as currently my credit card balance is hanging? & yes i have emailed jbhifi directly kindly asking them to hurry up  

1231 posts

Uber Geek
+1 received by user: 60


  Reply # 1317046 3-Jun-2015 21:40
Send private message

joker97: the guy who wrote that email has been successfully ported, and is now unable to be contacted for comments, that's why


You have failed me for the last time, Tech Support Team Leader. Your services are no longer required.

1 | ... | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22
View this topic in a long page with up to 500 replies per page Create new topic


Donate via Givealittle


Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19


Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58


2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35


Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35


Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19


HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12


Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09


Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07


Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03


New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59


Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05


DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51


RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50


Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48


Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.