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  Reply # 1317488 4-Jun-2015 18:23
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mattwnz:
trig42: Regarding the people in this thread saying some people got them instore at that price - do you know that or are you going on what someone has told you?

Also, it is possible that IF someone picked one up instore for that price, that the salesman looked at the website, saw it at that price and sold it for that. It was a Saturday wasn't it? Chances are the head office people that would normally OK this sort of thing were not there?


I someone did pick it up instore, and asked them to match the online price, then you would expect the store to contact those people to say that it was a pricing error, and to either get them to return it, or pay the difference. I believe they are entitled to do that for genuine pricing errors.


They are but I think only if it happens at the point of sale.  EG: the tablet is advertised as $480 and you are prepared to buy it at $480 but then something goes wrong with the transaction and you are only charged $48 and then leave the store.  In that case they could contact you to get the rest of the money.

In this case apparently someone has gone in store and asked for the special price of $48 and the sales person has said OK and sold it to them at that price.  They can't get you to pay the difference for that.


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  Reply # 1317554 4-Jun-2015 20:39
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floydbloke:
mattwnz:
floydbloke:  ...

Bit like the Dick Smith debacle back in 2011 (I think) where everything on the website was $0, ...


Not at all, as $0 on all products is clearly an pricing mistake.   ...


Sorry, to clarify, I was referring to the way they handled the customer comms.  Not comparing the type of error or whether the buyer was/wasn't entitled to the goods.


It is interesting that they are  the same type of company selling the same type of thing, and both are or were Australian operated. eg The JB Hifi email was sent from a .com.au address, and not from .co.nz . So it appears there is a bit of a disconnect between the Australian head office, and the New Zealand based consumer.  You do hear of this type of problem more regularly  in the consumer electronic market.

 
 
 
 


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  Reply # 1317687 5-Jun-2015 08:20
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Were the TnC quoted in the cancellation letter Australian or NZ? The letter was Australian. The purchases were NZ




<- don't ask me where I am - I haven't a clue: its a tech thing ;)
Housewife computerer: not particularly great at either. 
And don't take me too seriously. 


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  Reply # 1317755 5-Jun-2015 09:52
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Another day, still waiting for the dollars.

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  Reply # 1317780 5-Jun-2015 10:29
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Geese: Another day, still waiting for the dollars.


Same here. I can see that the funds haven't actually left the account because the transaction shows as today's date (must be a pre authorisation).

But as it shows as a debit, it might as well be a full charge.

I've sent them an email asking for my funds back, but have yet to get a reply.

What's taking them so long? I've worked in Accounts for years, it's really not that difficult.

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  Reply # 1317824 5-Jun-2015 11:13
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I got mine back after ringing jb hifi

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  Reply # 1317847 5-Jun-2015 11:58
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ludez: I got mine back after ringing jb hifi


What number did you call? 

Cheers

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  Reply # 1317855 5-Jun-2015 12:14
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BetDatHuurt:
ludez: I got mine back after ringing jb hifi


What number did you call? 

Cheers


You shouldn't need to go to that trouble, they should have manually reversed each to prevent their customers being inconvenienced further. My pay pal about still shows my payment is pending and is holding it as a debit on my account for 53 dollars

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  Reply # 1318174 5-Jun-2015 20:44
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So for anyone that is interested r.e refunds this the the email response I received tho I am still waiting 5 business days and counting...

Thanks for your enquiry regarding your account charges.

"When an order is placed on the JB Hi-Fi Online website we request a pre-authorisation from the account issuer to ensure that the card is valid.
This process places a temporary hold on funds to the value of your order. These funds are automatically released from your card issuer to us if your order is processed and moves through to "Ready to dispatch" .

Where your order is cancelled the temporary hold on the funds is removed and the funds will be released back into your account. Unfortunately this takes time (between 2 – 5 business days) to work its way through the banking system.

We have confirmed that your order for the Toshiba tablet has been cancelled. The funds should therefore be released into your account within the next couple of days.

We apologise once again for the inconvenience as a result of this issue. If you have any further questions please do not hesitate to contact us.

Regards,

Anthony | Online Customer Service Team NZ | JB Hi-fi Online"

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  Reply # 1318206 5-Jun-2015 23:49
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Where your order is cancelled the temporary hold on the funds is removed and the funds will be released back into your account. Unfortunately this takes time (between 2 – 5 business days) to work its way through the banking system.
Anthony | Online Customer Service Team NZ | JB Hi-fi Online"


Hmmm well Kiwibank has live banking where transactions are cleared every hour of the day from 9am to midnight on business days, and so far there have been 4 full business days. Hard to believe it takes so long. Maybe JB needs to change banks?

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  Reply # 1318207 5-Jun-2015 23:53
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jevvv: Were the TnC quoted in the cancellation letter Australian or NZ? The letter was Australian. The purchases were NZ


They where quoted from the NZ site but the Tc quoted where not the ones people agreed to. See my other posts.

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  Reply # 1318465 6-Jun-2015 22:24
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LennonNZ:
jevvv: Were the TnC quoted in the cancellation letter Australian or NZ? The letter was Australian. The purchases were NZ


They where quoted from the NZ site but the Tc quoted where not the ones people agreed to. See my other posts.


Yes, the terms that we agreed to when we purchased it, are different to the terms in the link they sent. In the terms we agreed to, they don't seem to have the the same types of cancellation clauses in it, and I believe not the number that  they used to cancel the contract on. I did email them on tuesday to get clarity on it, but still awaiting a reply to my email. I am guessing the difference in their terms and conditions is another error at their end, and maybe a difference between their Australian and New Zealand terms.

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  Reply # 1319472 8-Jun-2015 15:25
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still waiting for my $212 plus that additional $1 for whatever reason that was.... Totally shocking service. I was one of the first to buy them too. They can take their cost+gst sale and shove it. I wont buy from them for quite some time.

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  Reply # 1319478 8-Jun-2015 15:29
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Warpath: still waiting for my $212 plus that additional $1 for whatever reason that was.... Totally shocking service. I was one of the first to buy them too. They can take their cost+gst sale and shove it. I wont buy from them for quite some time.


Apparently their staff are away today, because Australia have a holiday. Doesn't look like they have many staff in NZ apart from their retail store.

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  Reply # 1320054 9-Jun-2015 10:20
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Appears that I've received a full refund, including the weird $1 charges. JB Hifi will have to sway me pretty hard to shop with them again.

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