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675 posts

Ultimate Geek


  # 1320064 9-Jun-2015 10:35
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Omg I've just received the tablet! Not sure how that happened!?


only joking Haha sorry couldn't resist. Bit Late for an April fools joke?

My preauth has been cancelled as well. Now what can i spend the $50 on!?

940 posts

Ultimate Geek


  # 1320311 9-Jun-2015 14:10
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Wow. JB hifi online team are really unhelpful. So I ordered one hoping it was part of the genuine sale. Too bad it wasn't but I would really be thinking twice about using their online store. I got the vague cancellation email like everyone. I replied to that email twice seeking some clarification, with no reply from them. Yesterday I used the contact form on the website, asking why exactly the order had been cancelled and why my last 2 emails had been ignored. And I got a reply today, saying if I wanted to speak to somebody further I would need to contact their manager, with his details and Australian phone number. No apologies about the lack of communication on their part, or any answers to my questions.

All in all a pretty poor experience in terms of their communication from the online team.

 
 
 
 


2092 posts

Uber Geek


  # 1320354 9-Jun-2015 15:08
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CutCutCut: Wow. JB hifi online team are really unhelpful. So I ordered one hoping it was part of the genuine sale. Too bad it wasn't but I would really be thinking twice about using their online store. I got the vague cancellation email like everyone. I replied to that email twice seeking some clarification, with no reply from them. Yesterday I used the contact form on the website, asking why exactly the order had been cancelled and why my last 2 emails had been ignored. And I got a reply today, saying if I wanted to speak to somebody further I would need to contact their manager, with his details and Australian phone number. No apologies about the lack of communication on their part, or any answers to my questions.

All in all a pretty poor experience in terms of their communication from the online team.


I last used them to buy a CD (I know) for Christmas 2 years ago.

 

Took 3 months to finally get my CD.

YMMV.

249 posts

Master Geek


  # 1320363 9-Jun-2015 15:18
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CutCutCut: Wow. JB hifi online team are really unhelpful. So I ordered one hoping it was part of the genuine sale. Too bad it wasn't but I would really be thinking twice about using their online store. I got the vague cancellation email like everyone. I replied to that email twice seeking some clarification, with no reply from them. Yesterday I used the contact form on the website, asking why exactly the order had been cancelled and why my last 2 emails had been ignored. And I got a reply today, saying if I wanted to speak to somebody further I would need to contact their manager, with his details and Australian phone number. No apologies about the lack of communication on their part, or any answers to my questions.

All in all a pretty poor experience in terms of their communication from the online team.

It's pretty obvious why it got cancelled, I'm sure you can work it out without someone holding your hand.

940 posts

Ultimate Geek


  # 1320376 9-Jun-2015 15:36
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IronH:
CutCutCut: Wow. JB hifi online team are really unhelpful. So I ordered one hoping it was part of the genuine sale. Too bad it wasn't but I would really be thinking twice about using their online store. I got the vague cancellation email like everyone. I replied to that email twice seeking some clarification, with no reply from them. Yesterday I used the contact form on the website, asking why exactly the order had been cancelled and why my last 2 emails had been ignored. And I got a reply today, saying if I wanted to speak to somebody further I would need to contact their manager, with his details and Australian phone number. No apologies about the lack of communication on their part, or any answers to my questions.

All in all a pretty poor experience in terms of their communication from the online team.

It's pretty obvious why it got cancelled, I'm sure you can work it out without someone holding your hand.



So that excuses poor communication and customer service on their part? I don't think it does. You're welcome to your opinion of course.

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  # 1320380 9-Jun-2015 15:39
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This has done its dash and is turning snarky so I have locked the thread. We are unlikely to see any tangible development but if we do, feel free to request an unlock.

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