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95 posts

Master Geek
+1 received by user: 9


Topic # 189619 6-Jan-2016 15:21
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Over Christmas I was constantly being invited to join Spotify Premium for the special price of $1 per month for the first 3 months(offer ends 31st Dec). The offer was served up while listening on my Ipad, as well the offer was served up within the app itself so I see this as directly having been offered to me 1 to 1 so had know qualms about qualifying for the deal.  I clicked the in app special offer which took me to Spotify Premium on the Apple Store at $16.99 per month.  I assumed which I think is quite rightly so that although the App said $16.90 in the app store, that i would be charged $1 to my itunes account as per the promo offer.  I have just looked at my credit card and Apple receipt and have been charged the normal $16.99 not impressed. 

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404 posts

Ultimate Geek
+1 received by user: 55


  Reply # 1462510 6-Jan-2016 17:23
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If you signup within the app then you pay more because Spotify get charged more, by Apple in this case. If you want it cheaper signup via the Spotify website directly and then login to the app. Hence the $16.99 vs $12.99



95 posts

Master Geek
+1 received by user: 9


  Reply # 1464694 6-Jan-2016 21:47
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A good outcome I take my hat off to Apple this was quick and easy

[i] Hi David,

Thank you for contacting iTunes Store Support. My name is Xxxxx, your iTunes Store Advisor who will assist you with your concern.

I understand that you want to cancel your current subscription. I know how eager you are to have this issue resolved. I’m glad to get the information that you need which can help you address your concern.

I've reviewed your case and am issuing you a full refund for the subscription. The subscription has also been cancelled.

Within ten business days, 16.99 NZD should be posted to the payment method used to make the purchase.

For more information on managing your subscriptions, including how to disable the auto-renewal feature, see this article:

http://support.apple.com/HT202039

If you have other concerns, please feel free to email us back and it will be our pleasure to assist you further. Have a wonderful day!

Sincerely,

Xxxxxx
iTunes Store Customer Support [/i]

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