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18 posts

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Cambium Networks

  Reply # 1559491 25-May-2016 17:39
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RmACK:

 

Thanks for the tip on the stickers Roy, I'll try that next time.

 

I've PM'd my case number.

 

I haven't contacted GoWifi as Cambium support had said that they would be doing so on my behalf and I didn't want to cause an unnecessary nuisance bypassing/duplicating it. 

 

My other E400 is rock solid, just like the rest of yours with an uptime over a week with the same config that the faulty one had.

 

 

Great, here is the url for the hair dryer removal process, careful not to burn your fingers though :)

 

https://www.youtube.com/watch?v=DZs1tSs755E&feature=youtu.be 

 

Cheers

 

Roy


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  Reply # 1559517 25-May-2016 18:15
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My sticker came off very easily. There was a tiny dot of glue left on the unit, but that came off by rolling the glue-side of the sticker back over the sticky spot a couple of times, and it lifted the residual glue off on the second try. Result was a spotless clean removal. I guess I got lucky.... or maybe it was because I was at home (and the unit has sat here all day), so the sticker was already slightly warmed by then!


 
 
 
 


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Cambium Networks

  Reply # 1559927 26-May-2016 11:07
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miked:

 

Was just reading the e400 User Guide PDF tonight to try to understand these units, and found a similar 12 month description which goes further...

 

 

...specifically mentions that major features are chargeable extras, and so only minor features are included in 12 months of updates. Again, I'm quite surprised by that, but I guess they want to reserve the right to charge new features as an upgrade.

 

Not a deal breaker, but worth bearing in mind for those still thinking about buying these units...

 

 

 

 

Hi All

 

There should be no issue getting software updates for the cnPilot units, please let me know if you have any issues.

 

The note about software support contract should not have been their.

 

Regards

 

Roy


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  Reply # 1559948 26-May-2016 11:15
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rwittert:

 

miked:

 

...specifically mentions that major features are chargeable extras, and so only minor features are included in 12 months of updates. Again, I'm quite surprised by that, but I guess they want to reserve the right to charge new features as an upgrade

 

 

Hi All

 

There should be no issue getting software updates for the cnPilot units, please let me know if you have any issues.

 

The note about software support contract should not have been their.

 

Regards

 

Roy

 

 

Thanks for looking into this for us. That is great news!


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  Reply # 1560045 26-May-2016 13:38
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One of my devices is asking me to download netvideo.exe when i try to access the browser page. Anyone know what thats for?


mdf

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  Reply # 1560295 26-May-2016 21:39
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Any views about whether horizontal/ceiling mount or vertical/wall mount is preferable?

 

I've got an upstairs where ceiling mount is probably easier and a downstairs where wall mount is certainly easier. Am I going to cause myself any dramas doing one of each?


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Cambium Networks

  Reply # 1560298 26-May-2016 21:48
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mdf:

Any views about whether horizontal/ceiling mount or vertical/wall mount is preferable?


I've got an upstairs where ceiling mount is probably easier and a downstairs where wall mount is certainly easier. Am I going to cause myself any dramas doing one of each?



You will be fine either way.
Cheers
Roy

mdf

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  Reply # 1560299 26-May-2016 21:50
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rwittert:
mdf:

 

Any views about whether horizontal/ceiling mount or vertical/wall mount is preferable?

 

 

 

I've got an upstairs where ceiling mount is probably easier and a downstairs where wall mount is certainly easier. Am I going to cause myself any dramas doing one of each?

 



You will be fine either way.
Cheers
Roy

 

Thanks Roy! Really appreciate you participating in the community!


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  Reply # 1560423 27-May-2016 08:05
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Cambium Networks

  Reply # 1560504 27-May-2016 10:02
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michaelmurfy:

 

@rwittert welcome to Geekzone! Thanks for acknowledging the sticker. If I could make one other suggestion it would be to either include a bit of cardboard for screw spacing (when wall mounting with wood screws) or including self tapping wood screws that work with the plastic base. I had to physically pry my one off the wall both damaging the wall and the backing of the AP in the process as I used the wood screws with the plastic base (hey, I am a geek, not a "screwing things into walls" expert!). Other than that really impressed with the performance, features and stability of my AP after a few teething issues.

 

Also, any chance of root access to the AP itself? ;)

 

 

Hi Michael

 

When screwing into a wooden wall you do not need to use the plastic lugs, you should drill a small guiding hole and then screw into that.  The light duty plastic anchor is is a for dry wall/ceiling mounts, it can also be used for masonry with a suitable guide hole too.

 

Cheers

 

Roy


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  Reply # 1560523 27-May-2016 10:46
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Hi Roy, I think the main point here is that ONLY the machine screws and metal baker should be used with the plastic mounting bracket. The other screws sick up too far and cause the AP to become locked to the bracket.
If mounting to drywall or wood walls the keyholes on the AP should be used.

It may be worth including some notes about this in the package.




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  Reply # 1560878 27-May-2016 17:04
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Jase2985:

 

http://community.cambiumnetworks.com/t5/Enterprise-E400-Hotspot/AirMagnet-Survey-PRO-E400-antenna-patterns/m-p/48309#U48309

 

thats the beam patterns, try one of the last posts

 

 

 

 

interesting, so there is a way to mount them afterall.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1560903 27-May-2016 18:18
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mcraenz: Hi Roy, I think the main point here is that ONLY the machine screws and metal baker should be used with the plastic mounting bracket. The other screws sick up too far and cause the AP to become locked to the bracket.
If mounting to drywall or wood walls the keyholes on the AP should be used.

It may be worth including some notes about this in the package.


Exactly. With zero documentation, it wasn't obvious while standing on a ladder that the supplied screws aren't meant to be used with the supplied bracket. I also still don't get what the metal piece is for. It would be unreasonably fiddly to line it up above the ceiling with the plastic bracket below!! Perhaps for mounting under a cable tray?

Update on my issue: Go Wi-Fi sent me a replacement this morning which arrived same day!! These guys are fantastic. Go Wi-Fi also informed me that Cambium aren't going to send me a courier label like they said they were going to and that I should instead ship the faulty unit to (Go Wi-Fi), which I did this afternoon.

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  Reply # 1560904 27-May-2016 18:21
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RmACK:

Exactly. With zero documentation, it wasn't obvious while standing on a ladder that the supplied screws aren't meant to be used with the supplied bracket. I also still don't get what the metal piece is for. It would be unreasonably fiddly to line it up above the ceiling with the plastic bracket below!! Perhaps for mounting under a cable tray?

 

It is for cieling tiles, where you would lift the tile out. Its needed since those cieling tiles have aproximatly zero strenght and will just crumble if you try to screw into them. With the unifi ones when I put them in at old work the screws just pushed thru the tiles without even needing a drill. Metal place spreads the load so it doesnt pull straight back thru like small nuts would, even with washers.





Richard rich.ms

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  Reply # 1560906 27-May-2016 18:25
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Thanks richms, that makes a lot more sense. Again very obvious one it's been pointed out.

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