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  # 1152282 12-Oct-2014 17:06
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freitasm: reading through the last three pages it sounds as a ganging up on the new guy - including some existing ISPs, which I completely disagree. If you're representing an ISP don't come to this thread with "we do this [better|this way|another way] because it's not about YOU it's about MyReplublic.

It's ok to ask how MyRepublic does it but it is not ok to try and sell your wares while trying to put the new guy down.




I partly agree, but if myrepublic are making claims about something they claim no other ISp does, then that does become about other ISPs. In which case I think it's perfectly reasonable for other ISPs to respond to that.

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  # 1152283 12-Oct-2014 17:07
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freitasm:
myfullflavour: 
Whinery: Everyone else says "not our network, not our problem," Right?


Everyone else who? I don't know many operators with that attitude?


At least Vodafone - the many times I complained about routes and problems and got the "it's upstream, we can't do anything about it." And Vodafone is pretty large, so I'd say it impacts a lot of people.



And with the size wouldn't you think they can throw weight onto the upstream provider?

 
 
 
 


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  # 1152296 12-Oct-2014 17:30
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NonprayingMantis:
freitasm: reading through the last three pages it sounds as a ganging up on the new guy - including some existing ISPs, which I completely disagree. If you're representing an ISP don't come to this thread with "we do this [better|this way|another way] because it's not about YOU it's about MyReplublic.

It's ok to ask how MyRepublic does it but it is not ok to try and sell your wares while trying to put the new guy down.




I partly agree, but if myrepublic are making claims about something they claim no other ISp does, then that does become about other ISPs. In which case I think it's perfectly reasonable for other ISPs to respond to that.


This is about the new guy making claims - while that in itself is acceptable, the new guy should be prepared to back up those claims, especially if those claims are taking a stab against the existing players.

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  # 1152312 12-Oct-2014 18:08
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NonprayingMantis: 

I partly agree, but if myrepublic are making claims about something they claim no other ISp does, then that does become about other ISPs. In which case I think it's perfectly reasonable for other ISPs to respond to that.


For starters, we have more bandwidth contracted per subscriber than any other ISP (based on the numbers when we are full).  However, proving that is hard, because no other ISP publishes their number, so we've had to rely on word of mouth and rumour to come to that conclusion.  So, get The Other Guys to state how much international bandwidth they buy per customer, and I'll give our number.  Ours was stated verbally in front of press, but I don't think anyone picked up that detail.

And for the moment, we've built the network for thousands of customers, and we don't have any on yet, so no other ISP would be even close.  


Or are you going to tell me that most of the others have 40 Gbps capacity per 100 Mbps subscriber?  Because when we turn on the first guy, that'll be about right.

That's about as much capacity as any of the large national ISPs, and we'll be expanding that long before we get to the number of customers they have.

And there are piles of improvements queued.

I'm sure there are some small ISPs that do some interesting things, but they aren't available for most.  MyRepublic launched nation-wide.  I'm happy to take the best from the local/regional ISPs and make it available on a national level, but the comparisons were aimed at national carriers, as they are the ones everyone knows about.  We aren't trying to slight any accomplishments made by the smaller ISPs, but we (like most of NZ) don't know about them, and being unable to buy the service, wouldn't be running across them casually.

So, what are the interesting features from the smaller ISPs that you'd like to see a national ISP pick up and run with?

Regards,
Marc Whinery
Senior Product Manager, MyRepublic

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  # 1152317 12-Oct-2014 18:21
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I'd like to refer back to my post on page 4:
http://www.geekzone.co.nz/forums.asp?forumid=135&topicid=138959&page_no=4 

Lots of self service stuff basically. As well as copying iinet's idea which shows average wait time for every time of the day (clock on the right) http://www.iinet.net.au/contact/ 

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  # 1152321 12-Oct-2014 18:31
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Whinery:
NonprayingMantis: 

I partly agree, but if myrepublic are making claims about something they claim no other ISp does, then that does become about other ISPs. In which case I think it's perfectly reasonable for other ISPs to respond to that.




Or are you going to tell me that most of the others have 40 Gbps capacity per 100 Mbps subscriber?  Because when we turn on the first guy, that'll be about right.


Regards,
Marc Whinery
Senior Product Manager, MyRepublic


Are you really claiming you have bought 40Gbps of international bandwidth for MyrepublicNZ from day 1?? Really?

That decision makes no sense.  It's not hard to add more bandwidth, so why would you buy that much from day 1 when it is going to take you years to use even close to that, even with every customer on minimum 100Mbps plans.  Why not start with, say, 1Gbps, then add more as you need it?

Even with a very generous 4Mbps per customer for international, you need 10,000 customers (and you would be selling at a huge loss given the current price of international capacity means capacity alone would be costing you ~$80), and its going to take you at least 2-3 years to get that many even if you do well.

Flip managed it in a year, but they entered the market selling ADSL (available to everybody) AND undercut everyone else by $20-30 (launching at $50)  You have launched to a small subset of customers (UFB available) and are priced above the entry level prices. It's going to take a while to grow.

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  # 1152325 12-Oct-2014 18:43
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MyRepublic:
......
we believe that the UFB network allows us to jump in and shake the market up while offering superior services at affordable prices.

With that, we're posting here to check what you guys are looking for in your ISP - be it stability, speed, price or any extra services, and implementing them when we start offering fibre broadband plans to the public. Any feedback that you guys can offer will be invaluable!


I don't see the need. NZ is already well saturated with 'cheap' ISPs all trying to outdo each other in the race to the bottom. I doubt you will next much of value here as most responses are along the line of "I want it all and I want it for next to nothing".

I am a fibre user and I would not go with you. Why? Because I don't use or trust ISPs who base their model around being the cheapest.

I'm willing to pay a premium to get better service. More consistent speeds and competent customer services.

This is the market area I think needs more attention in NZ - "business grade" services.

NonprayingMantis:
Whinery:
NonprayingMantis: 

I partly agree, but if myrepublic are making claims about something they claim no other ISp does, then that does become about other ISPs. In which case I think it's perfectly reasonable for other ISPs to respond to that.




Or are you going to tell me that most of the others have 40 Gbps capacity per 100 Mbps subscriber?  Because when we turn on the first guy, that'll be about right.


Regards,
Marc Whinery
Senior Product Manager, MyRepublic




I'm betting this is just the start of the outlandish claims. Why do we go through this every few months? Some new player comes into the market offering everything for nothing, a whole lot of unrealistic people sign on, and in short order start complaining on the forums about their new "cheap" ISP.




Integrity Tech Solutions @ Norsewood, New Zealand


 
 
 
 


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  # 1152326 12-Oct-2014 18:46
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MichaelNZ:
MyRepublic:
......
we believe that the UFB network allows us to jump in and shake the market up while offering superior services at affordable prices.

With that, we're posting here to check what you guys are looking for in your ISP - be it stability, speed, price or any extra services, and implementing them when we start offering fibre broadband plans to the public. Any feedback that you guys can offer will be invaluable!


I don't see the need. NZ is already well saturated with 'cheap' ISPs all trying to outdo each other in the race to the bottom. I doubt you will next much of value here as most responses are along the line of "I want it all and I want it for next to nothing".

I am a fibre user and I would not go with you. Why? Because I don't use or trust ISPs who base their model around being the cheapest.

I'm willing to pay a premium to get better service. More consistent speeds and competent customer services.

This is the market area I think needs more attention in NZ - "business grade" services.


First of all that sounds a bit blunt and secondly, MyRepublic do not have the cheapest UFB offerings so I find your claim invalid. And if you don't mind me asking, who are you with for fibre?




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  # 1152327 12-Oct-2014 18:55
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sonyxperiageek:
First of all that sounds a bit blunt and secondly, MyRepublic do not have the cheapest UFB offerings so I find your claim invalid.


Go and re-read what they have written because it clearly shows they are aiming to offer more for less cost. Whether this is the lowest dollar price per month or the lowest price for a plan/data point, they are pitching at the price driven end of the market.




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  # 1152343 12-Oct-2014 19:31
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NonprayingMantis: 
That decision makes no sense.


That's because you are misrepresenting it.

Would it make sense if we had the bandwidth and connection in place, and have a commercial agreement to where we are paying for only what we use day-1, but could deliver 40 Gbps day one, but our bill would be higher for it?

I said we could serve that bandwidth.  You made the incorrect assumption I was paying for it.

I thought offering a little insight into the newest ISP would be an interesting thing for this forum.

Apparently it's only an interesting target.

Regards,
Marc Whinery
Senior Product Manager, MyRepublic

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  # 1152345 12-Oct-2014 19:35
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And that folks is why you can't have nice things.

Instead of welcoming newcomers you feel threatened with new competition (yes, you do) and try to escalate things.








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  # 1152347 12-Oct-2014 19:37
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Whinery:

Would it make sense if we had the bandwidth and connection in place, and have a commercial agreement to where we are paying for only what we use day-1, but could deliver 40 Gbps day one, but our bill would be higher for it?

I said we could serve that bandwidth.  You made the incorrect assumption I was paying for it.


Really? A 40Gbps capable router is a major expense.

freitasm: And that folks is why you can't have nice things.

Instead of welcoming newcomers you feel threatened with new competition (yes, you do) and try to escalate things.


Or maybe we have just heard these lines too many times before. Existing players have the huge advantage and yet their margins are slim. Internet access is not an area where the average client wants more profitable upgrades (value adds) either and this company so far is not offering anything I see as ground breaking.




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  # 1152348 12-Oct-2014 19:46
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MichaelNZ:
Go and re-read what they have written because it clearly shows they are aiming to offer more for less cost. Whether this is the lowest dollar price per month or the lowest price for a plan/data point, they are pitching at the price driven end of the market.


If you actually look at their plans it's really neither. They're only slightly cheaper than Orcon for 100/ 50/20 unmetered. From what I've read, they're trying to offer better quality at a similar price point. No congestion and maybe better support.

Bandwidth has come up multiple times in this thread. He's mentioned several times that they have enough bandwidth for a lot of users, which means none of this on-peak/off-peak business. It's the same speeds 24/7.

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  # 1152349 12-Oct-2014 19:49
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freitasm: And that folks is why you can't have nice things.

Instead of welcoming newcomers you feel threatened with new competition (yes, you do) and try to escalate things.

I personally welcome MyRepublic to the market... I think going for UFB only is a bold move considering the low uptake of UFB in comparison to the number of xDSL possible customers available.

Adding onto that the cost of running a handover in each region ain't cheap either, nor is international capacity.

I would have thought that if you were already paying for backhaul then I would have thought also getting a EUBA/WVS handover to get a larger chance to pull customers would make sense IMHO.

I wish you the best of luck. :)





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  # 1152350 12-Oct-2014 19:50
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Bhavicp:
If you actually look at their plans it's really neither. They're only slightly cheaper than Orcon for 100/ 50/20 unmetered. From what I've read, they're trying to offer better quality at a similar price point. No congestion and maybe better support.

Bandwidth has come up multiple times in this thread. He's mentioned several times that they have enough bandwidth for a lot of users, which means none of this on-peak/off-peak business. It's the same speeds 24/7.


1. With margins as low as they are at this end of the marketplace, how are they going to offer better quality? It's a myth the existing players are stupid and greedy.

2. What do you mean by "on-peak/off-peak business"? I don't experience these issues.... "Same speeds 24/7" is not anything new and special.




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