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2 posts

Wannabe Geek


  Reply # 1175279 13-Nov-2014 15:55
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I signed up about the 20th of October and have just had the fibre rolled. All up and running on the 'home' plan as of 1pm today.
My speedtest is 95Mbps/19Mbps

There seem to be a few issues with the DNS they have setup for TV streaming. BBC.co.uk and Iplayer aren't working properly (the webpages arn't laoding at all.).  Hulu works great.
The phone number I have been provisioned doesn't ring the phone that has been setup. Although I can call out. So I guess I just have the wrong number.

To me theses are teething issues mostly - I am happy with the speed, price and customer service.

I plan on upgrading to a fixed IP.  I was totally unaware of the NAT and need to have a fixed IP for some webservices i run from home.  That's my only let down.

94 posts

Master Geek
+1 received by user: 34

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  Reply # 1175838 14-Nov-2014 14:21
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k1w1k1d: Marc.
Enable support (Chch) tell me that they are still in test mode with you. Any ideas when they will be going live?


I'm not sure who said what to whom, but we are live in Christchurch.  We may still have some testing going on, I know we are still testing some details with Chorus, with [undisclosed number] of live customers on the network, and we have tests scheduled in Enable's lab in Auckland.  New features and new/better ways of doing things are always under development.





446 posts

Ultimate Geek
+1 received by user: 137


  Reply # 1176150 14-Nov-2014 23:10
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Taken the plunge and signed up.

Hope Enable don't make a mess of the wife's front lawn, or I will be in deep s***.

Will advise how it all goes.

1 post

Wannabe Geek


  Reply # 1179767 19-Nov-2014 18:17
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I've been with MyRepublic, on the non-gamer plan, for a couple of weeks now, switched over from Orcon 30/10. Was about a two day blackout period switching over for internet, was without a landline for over a week while the phone number was ported over. Since everything has been up and running I have been fairly happy with it, my only real gripe at this stage is that my ping overall has increased by 8-15ms from what I had with Orcon, which has me considering a switch back to Orcon or Snap. Other than that they offer a fairly good service for the price, haven't run into any other issues at this stage.

74 posts

Master Geek
+1 received by user: 6


  Reply # 1179786 19-Nov-2014 19:08
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Maybe you should upgrade to the Gamer Plan and see if there is a difference in ping.



446 posts

Ultimate Geek
+1 received by user: 137


  Reply # 1179829 19-Nov-2014 20:59

"Was about a two day blackout period switching over for internet, was without a landline for over a week while the phone number was ported over."

Wife will not be too happy if we have these problems.
Hopefully they will have the swap over sorted by the time we get to that stage.

JWR

738 posts

Ultimate Geek
+1 received by user: 236


  Reply # 1180041 20-Nov-2014 12:12

k1w1k1d: Taken the plunge and signed up.

Hope Enable don't make a mess of the wife's front lawn, or I will be in deep s***.

Will advise how it all goes.


For me, the job was promptly done with minimal impact on the surroundings.

The had to dig two holes. One where their digging device exited under my driveway and the other where the fibre goes under the house. Both were unavoidable.

I am very satisfied with the Enable service and also thankful that I didn't get the sort of horror install I see from some of the posts/photos on Geekzone.

eth

74 posts

Master Geek
+1 received by user: 18


  Reply # 1181108 22-Nov-2014 04:23

So currently we are on Slingshot paying a total of $97.50 p/m for 200GB ADSL + line maintenance fees + Voice Addons. 12 months after fibre was laid down our street, Slingshot still doesn't offer fibre over Enable in Christchurch, so MyRepublic is looking quite tempting.

Say I took the plunge and signed up for the $99 Pure 100/20 Unlimited Plan, just to be clear as the website is a bit confusing in parts, this includes Fibre TV, Voice, and a free router, with the first three months free?

How is everyone finding the service? Would those who are using MyRepublic recommend that I sign up?

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Master Geek
+1 received by user: 34

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  Reply # 1183995 27-Nov-2014 12:30
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eth: 
Say I took the plunge and signed up for the $99 Pure 100/20 Unlimited Plan, just to be clear as the website is a bit confusing in parts, this includes Fibre TV, Voice, and a free router, with the first three months free?


It includes the Fibre TV and voice are free so long as you are a customer in good standing.

The router is $50 and free (free, but you have to post a $50 bond while in the free trial, refunded when you pay your first bill).

And the first 3 months are free, so long as you sign up before the 12th of Jan (and can currently get fiber, or can within one year).

The wording on the web site is confusing, as the offer was extended, clarified, changes slightly, and the wording has not been kept consistent by the web team.   I'll mention it to them again.



87 posts

Master Geek
+1 received by user: 3


  Reply # 1184700 28-Nov-2014 09:31
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Just had my inspection from UFB here in Tauranga, all good so far. They reckon it will be in early January.

Does anyone know if My Republic do traffic shaping or management?

and do I need to cancel my broadband with slingshot once its installed or does MyRepublic do that for me?


309 posts

Ultimate Geek
+1 received by user: 14

Subscriber

  Reply # 1184710 28-Nov-2014 09:47
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FletchNZ: Just had my inspection from UFB here in Tauranga, all good so far. They reckon it will be in early January.

Does anyone know if My Republic do traffic shaping or management?

and do I need to cancel my broadband with slingshot once its installed or does MyRepublic do that for me?



I had to give notice to my current ISP. They required 1 month notice. I also had to contact my ISP to request the ONT PID from UFF and advise MR.
I was a little surprised at that last bit, I thought that that should be handled by  ISP to ISP. 


767 posts

Ultimate Geek
+1 received by user: 65


  Reply # 1185111 28-Nov-2014 20:01
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Anyone changed from VFNZ DSL to Myrepublic ? [UFB is available at my address]

How long did it take ?

94 posts

Master Geek
+1 received by user: 34

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  Reply # 1185521 29-Nov-2014 17:50
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stuzz: 
I had to give notice to my current ISP. They required 1 month notice. I also had to contact my ISP to request the ONT PID from UFF and advise MR.
I was a little surprised at that last bit, I thought that that should be handled by  ISP to ISP. 


I remember asking myself the last time I changed power companies.  Both companies have the service address, and both have a direct line to Vector, yet the new company can't get the ID from Vector, but has to request it from the user.  The user can get it from the device, if convenient, or from the old ISP or Vector.

I'd imagine it's designed that way, whether for security or privacy reasons, I couldn't say.  But it's the way it's done for more than just ISPs.  So that makes it seem deliberate and desired, otherwise the newer UFB process wouldn't be so similar to the older power-move process.


4 posts

Wannabe Geek


  Reply # 1189163 5-Dec-2014 09:47
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Still haven't heard anything from MR. The quality of customer service from my experience is on par with Australias TPG. A simple email or text telling me when my install process is going to commence would serfice. I signed up 2 months ago and know people who signed up later yet they have had someone come out to do the inspection. I was told I'd be connected before the end of the year but by the rate things are going I think it'll be February. There is a basic customer service rule to always over promise and under deliver, I am very disappointed such a basic way of business conduct has not been upheld and has diminished my view of this ISP.



446 posts

Ultimate Geek
+1 received by user: 137


  Reply # 1189609 5-Dec-2014 21:26
One person supports this post

I signed up on Nov 14th and got a call from Enable 11 days later on the 25th. They wanted to do the install on Dec 9th, less than 4 weeks from when I signed up. Unfortunately due to work commitments I have had to delay the install till January.

I believe the time taken for the install is down to the local fibre company(Enable, Chorus, UFB, etc) and MR have very little input. All MR can do is request fibre to be installed at your address. When the LFC has decided when the install will take place they contact MR.


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