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318 posts

Ultimate Geek
+1 received by user: 15

Subscriber

  Reply # 1313532 28-May-2015 14:43
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I've decided that I'm not changing. 

Other ISPs will potentially be doing the same, awaiting the outcome of the court case. I've been pretty happy with their service and support so far and can't be bothered with the grief of going through the change. 

772 posts

Ultimate Geek
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  Reply # 1313989 29-May-2015 11:41
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Makes a mockery of the 'S' in ISP. ISPs generally just offer an internet connection, the 'services' are prone to being dropped without any warning.

10 years ago, I joined maxnet as they provided USENET servers. After 1-2 years, they pulled the plug, said that not enough people were using the 'free service' ( yes, that's a quote of what they said).
Free? What do we pay every month for?

 
 
 
 




59 posts

Master Geek
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  Reply # 1314368 29-May-2015 22:14
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stuzz: I've decided that I'm not changing. 

Other ISPs will potentially be doing the same, awaiting the outcome of the court case. I've been pretty happy with their service and support so far and can't be bothered with the grief of going through the change. 


Yeah, I have no plan in changing either, I do think MyR is great. On the downside, NZ Netflix is total rubbish.

I'll look at the work-around options to get my US Service back.

41 posts

Geek
+1 received by user: 2
Inactive user


  Reply # 1317464 4-Jun-2015 17:13
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I, in the other hand, feel that have been taken for a ride in the desert. I do not like these tactics - we both signed a contract, however I am the only one not allowed to break it.

Unfortunately the ISP world is now not much dissimilar to organised crime, they do what they want, so out of the window goes my loyalty too.

I read these guys are great, but I fail to see what do they offer than others don't now.

At the end of the contract I'll change to someone else.

2149 posts

Uber Geek
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  Reply # 1317476 4-Jun-2015 17:53
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elpenguino: Makes a mockery of the 'S' in ISP. ISPs generally just offer an internet connection, the 'services' are prone to being dropped without any warning.

10 years ago, I joined maxnet as they provided USENET servers. After 1-2 years, they pulled the plug, said that not enough people were using the 'free service' ( yes, that's a quote of what they said).
Free? What do we pay every month for?


Internet Service provider means a company who provides the service of internet

714 posts

Ultimate Geek
+1 received by user: 224


  Reply # 1317513 4-Jun-2015 19:43
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After waiting since Wednesday for a call back within 1-2 days, I gave them another call today. Took a bit of time for an answer to come back, but after talking to one of the guys, who spoke to his manager (who then I imagine sought authority), they've given me a small account credit to cover the costs of DNS4Me for the rest of my 12 month contract. YMMV.

41 posts

Geek
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Inactive user


  Reply # 1317647 5-Jun-2015 06:37
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Yabanize:
elpenguino: Makes a mockery of the 'S' in ISP. ISPs generally just offer an internet connection, the 'services' are prone to being dropped without any warning.

10 years ago, I joined maxnet as they provided USENET servers. After 1-2 years, they pulled the plug, said that not enough people were using the 'free service' ( yes, that's a quote of what they said).
Free? What do we pay every month for?


Internet Service provider means a company who provides the service of internet


I think he meant service in its intrinsic meaning, bud.

41 posts

Geek
+1 received by user: 1


  Reply # 1323604 12-Jun-2015 18:07
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toejam316: After waiting since Wednesday for a call back within 1-2 days, I gave them another call today. Took a bit of time for an answer to come back, but after talking to one of the guys, who spoke to his manager (who then I imagine sought authority), they've given me a small account credit to cover the costs of DNS4Me for the rest of my 12 month contract. YMMV.


Sounds like you have had a better response from them than I have. Basically I have been told that their terms and conditions allow them to cancel. so suck it up. 

When I signed up with them they had the following advertisement. 
"Sign up before 12 Jan 2015 & you'll receive FREE Fibre TV and Voice for as long as you stay with MyRepublic"
Click to see full size

MyRepublic T&C's State:
Full Compliance of Law
1. As a condition of your use of the Fibre TV Service, you acknowledge and accept that we are
bound to comply with any and all legal notices that may be delivered to us, whether from
private or public sources, including, but not limited to, any legal notices relating to
applicable statutes and regulations.
2. If the Fibre TV Service is discontinued for any reason, you agree that any such
discontinuation will be treated by you as a cancellation of the Fibre TV Service, effective on
the date of such discontinuation of service. In no circumstances shall such a termination of
the Fibre TV Service allow you to cancel or breach your fibre broadband contract, which will
continue in full force and effect until its term comes to an end.


I feel like I have been ripped off and misled by MyRepublic with their bold claim "...as long as you stay with MyRepublic" I think is is fair for any reasonable person to believe this service should be available for more than 3 months.

I also believe even making the claim "for as long as you stay with MyRepublic" is misleading under the fair trading act when they have a clause in their T&Cs giving them no obligation to actually fulfil this offer.

714 posts

Ultimate Geek
+1 received by user: 224


  Reply # 1323610 12-Jun-2015 18:24
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andrewbnz:
toejam316: After waiting since Wednesday for a call back within 1-2 days, I gave them another call today. Took a bit of time for an answer to come back, but after talking to one of the guys, who spoke to his manager (who then I imagine sought authority), they've given me a small account credit to cover the costs of DNS4Me for the rest of my 12 month contract. YMMV.


Sounds like you have had a better response from them than I have. Basically I have been told that their terms and conditions allow them to cancel. so suck it up. 

When I signed up with them they had the following advertisement. 
"Sign up before 12 Jan 2015 & you'll receive FREE Fibre TV and Voice for as long as you stay with MyRepublic"
Click to see full size

MyRepublic T&C's State:
Full Compliance of Law
1. As a condition of your use of the Fibre TV Service, you acknowledge and accept that we are
bound to comply with any and all legal notices that may be delivered to us, whether from
private or public sources, including, but not limited to, any legal notices relating to
applicable statutes and regulations.
2. If the Fibre TV Service is discontinued for any reason, you agree that any such
discontinuation will be treated by you as a cancellation of the Fibre TV Service, effective on
the date of such discontinuation of service. In no circumstances shall such a termination of
the Fibre TV Service allow you to cancel or breach your fibre broadband contract, which will
continue in full force and effect until its term comes to an end.


I feel like I have been ripped off and misled by MyRepublic with their bold claim "...as long as you stay with MyRepublic" I think is is fair for any reasonable person to believe this service should be available for more than 3 months.

I also believe even making the claim "for as long as you stay with MyRepublic" is misleading under the fair trading act when they have a clause in their T&Cs giving them no obligation to actually fulfil this offer.

If they don't want to know, ask the comcom if they want to know.

2889 posts

Uber Geek
+1 received by user: 607


  Reply # 1323612 12-Jun-2015 18:29
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The com com is probably investigating the free Geo unblockers that isps like my republic and call plus have been providing.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

754 posts

Ultimate Geek
+1 received by user: 189


  Reply # 1323627 12-Jun-2015 19:05
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sbiddle:
FletchNZ: My understanding is that the TV companies dont have a leg to stand on legally so why upset your customers by removing a feature.


They do have a leg to stand on, and there is a very real possibility that CallPlus could well lose their court case.

My personal view is that Global Mode style services are legal, however the issue is incredibly complex. If I were a betting person I certainly wouldn't be putting my money on any one side - this could go any way.


It's interesting, I figure if the government sees fit to protect the local media industry with The Copyright (Parallel Importing of Films) Amendment Bill(This bill extends for three years the 5 month ban on the commercial parallel importation of films) they passed then I imagine similar protections could/would be applied to TV companies etc who hold the rights for streaming etc.

18 posts

Geek
+1 received by user: 1


  Reply # 1333143 29-Jun-2015 07:11
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I used to have trouble loading some overseas sites, especiallth BBC. Was ok, prior to moving to MR.
Much of the grapics wouldn't load properly but once the Global Mode was stopped, everything came good.
Coincidence??

312 posts

Ultimate Geek
+1 received by user: 73


  Reply # 1346411 17-Jul-2015 17:28
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I just complained to the Commerce Commission regarding MR charging $250.00 to break the 12 months contract. I signed up for this for FibreTV, used it up until the day it got canned and since then I have had to pay for another service. After some thought I decided that I don't ant to stay  with a company who treats them customers this way. I was told I would have fibreTV for as long as I was with MR, then they give me a couples days notice before they can it, and still have the nerve to charge me a feee because I know longer want to be with a company such as this.

41 posts

Geek
+1 received by user: 1


  Reply # 1346562 17-Jul-2015 23:19
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Scotty1986: I just complained to the Commerce Commission regarding MR charging $250.00 to break the 12 months contract. I signed up for this for FibreTV, used it up until the day it got canned and since then I have had to pay for another service. After some thought I decided that I don't ant to stay  with a company who treats them customers this way. I was told I would have fibreTV for as long as I was with MR, then they give me a couples days notice before they can it, and still have the nerve to charge me a feee because I know longer want to be with a company such as this.


I have also laid a complaint with the CC which is currently being investigated. I will Pm you the case number and other details

14720 posts

Uber Geek
+1 received by user: 1987


  Reply # 1346573 17-Jul-2015 23:38
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robjg63: The com com is probably investigating the free Geo unblockers that isps like my republic and call plus have been providing.

 

Ironically, they have only just released the same services over in Oz. Will be interesting what happens over there. Unfortunately it never went to court in NZ.

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